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About Business
Ole Ben Franklin Motors Service & Parts brings expert Car Repair solutions to the local community in Knoxville, TN, Knoxville. From Auto repair shop, Auto parts store, Auto tune up service to complex Car Repair projects, they maintain high standards of service quality. Local residents in Knoxville, TN appreciate their attention to detail, leading to a consistent 3.4/5 rating from 20 reviewers. By focusing on the specific requirements of the Knoxville, TN area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Knoxville, TN and beyond.
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Google Reviews
Kristian Stone
★★★★☆ I bought a work truck from them a couple weeks ago I had no issues buying it or going through the process of buying it. The truck is what I was looking for it runs and drives great had a few minor issues I fixed but over all it’s a damn good truck I’m happy with it.
Joash Lamb Last Free Boy
★☆☆☆☆ DO NOT LET THESE PEOPLE SCAM YOU. I brought my car in because it was overheating. The mechanic told me they offered a free diagnosis and would let me know what was wrong, so I had it towed to them. A full day passed with no updates, so I called them. That’s when they told me my engine was blown and that it would cost $4,500 to fix it. I told them I needed some time to think about it. Later, I called back and asked how bad the engine was. The guy told me, “Oh, it’s blown. It can’t even move.” That immediately raised red flags because when my car was towed in, the driver drove it onto the truck. It was running smoothly—it just overheated every 10–20 minutes. I took an Uber and got a hotel about 2 miles away so I could figure things out in person. I told the front desk I was considering taking my car elsewhere and having a friend help me fix it. The woman there said I would have to pay $50 for the diagnosis. I reminded her that the man I spoke to on the phone said it was free. She replied, “It’s only free if we do the work.” I told her I’d think about it and return the next day. But when I came back, they were closed for the weekend. I ended up stuck in a hotel for two more days—just waiting to get my keys. I called the manager—the same guy who told me the diagnosis would be free—and he said he’d be at the shop later that day and would call me. He never did. Finally, on Monday morning, I paid the $50 just to get my car back. I carefully drove it back to the hotel, pulling over before it could overheat. The car still ran smoothly—again, no signs of a "blown" engine. That night, my friend and I spent $40 and 40 minutes to replace the thermostat—and now the car runs perfectly. No overheating. No issues. They tried to charge me $4,500 for a $40 fix. They wasted a week of my and my wife’s time, and left us stranded out of state. We ended up spending over $1,000 on Ubers, food, and hotels—all because they misdiagnosed (or outright lied about) what was wrong with my car. Do not trust these people. They will scam you.
charles lenear
★☆☆☆☆ A bunch of crooks! My daughter came down there to buy a 2007 Toyota four runner which was junk. I told her not to get it. Old Ben Franklin ran her credit score through 14 loan companies and ran it for a 2019 nissan versa that she wasn't even looking at. Now she has 14 inquiries on her credit score. Ole Ben Franklin knew her credit wasn't good enough that's why they did that!! Now it's really gonna look bad thanks to them!! I'm turning them into the BBB with all these letters she has gotten from all the different loan companies. I told her she should of know better than to come there worst car dealership in town!!!
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