On The Way Automotive Services

jsaenzMusic

★★★★★

6 years ago

Outstanding service at a HUGE value! I took my truck to him to have major work done and it ready in two days and is still running like a champ. When my wife's car had problems we went straight to Gilbert to have the issue diagnosed and he had a problem we'd been dealing with for years, fixed in a matter of days. He even checks back with you to see how the vehicle is doing, WHAT mechanic does that! Customers for life!

Southwest Mechanical Info

★★★★★

a year ago

Gil and On the way is who we choose to take care of our entire fleet. Always reliable Always Fair priced and Always On time!!! Thank you so much for taking care of us Gil!!!!!

David Victor

★★★★★

6 years ago

Martinez did an awesome job on my car. I had my wheel hub along with my tire fly off my car on I-10. I called Martinez as soon as I could and He was quick with responding and had my car fixed in no time at all. He showed me everything that happened to my car after the initial issue and was very fair and reasonable with the pricing to get the parts and labor for my vehicle. Would recommend for anyone in the area!

Steven Robles

★★★★★

5 years ago

Gilbert and the team provided a professional and outstanding service. My car was fixed in less time than I had expected and the team was courteous and knowledgeable. Even on Labor Day weekend, Gilbert was able to set up an appointment to check my car. Would definitely recommend to anyone!

Diana Saenz

★★★★★

6 years ago

Gilbert was extremely professional and thorough in explaining the services done on my vehicle. He has fair prices and was able to take my payment via debit card. He performed all work on my vehicle with a fast turnaround. I would definitely recommend this business to anyone.

Melvin Valiente

★★★★★

2 years ago

I was road tripping across America and my low oil light came on. I needed an oil change and they were able to squeeze me in for a quick oil change even though I did not have an appointment. Everyone was so welcoming and professional. If I was ever in El Paso again, I would 100% go here for any auto service.

Kevin Valdez

★☆☆☆☆

4 years ago

Sad to be the only bad review on here but I went for a clutch job , when I picked up my car the FIRST TIME they mentioned that my front axil was damaged , get this I do work on my car just couldn’t do this job due to lease rules on my apartment complex , DONT TRUST THESE GUYS, I replaced my front axels both sides myself so I found it weird , got home to find not only my negative terminal was lose on the battery but they messed my axel up AND a sensor light by my front tires , they claim they want 100% customer satisfaction, lame ! Took the car back , they were technically forced to fix what THEY broke , I didn’t pay 700$ for them to BREAK other parts of my vehicle , picked up the car a SECOND TIME , checked it again, they try to be smart but you got to be one step ahead , this time my terminal was tightened but the WIRES to my negative terminal where lossened , left my air filter lose aswell if you go to these guys make sure you CHECK your vehicle ,

Marie Figueroa Garcia

★★★★★

a year ago

If you want honest and excellent work on your vehicle, come here with Gilbert and his staff treat you with respect and they did an excellent job on my car with the air conditioner and did a great tune up... excellent service and fast

Zee Aline

★☆☆☆☆

4 years ago

So I kept checking my vehicle , after the last rant I removed my engine cover , which had a zip tie on it before the car was given to them , to find this literally placed in a form to where it wouldn’t fall out , DONT TRUST IT , THEY MIGHT FIX WHAF YOU ASK THEM TO FIX BUT IN RETURN NOT ONLY STEAL YOUR MONEY BUT DO EXTRA THINGS LIKE THIS , I can’t force nobody to stop attending a place but once you get your vehicle back check everything , they act like they got everything under control and in the end say “if any more problems come up contact us “ but TRUST THEY WILL BE PROBLEMS they make sure of it NEVER GOING BACK I TRUSTED THEM BUT THEY RUINED THAT

Adrian Arreola

★★★★★

a year ago

I have a 2014 Chevy Sonic that I’ll only have On the way take care of. Any issue that has come up On The Way not only has taken care of it but found minor repairs that could have been MAJOR ones. Thank you for being honest and great on price. I appreciate On the way!!

Hannah Wright

★★★★★

a year ago

Headed down to El Paso for a military move and my starter was going bad. I called the shop on a Thursday afternoon and was able to make an appointment for the next morning. I brought it in and the mechanic immediately hopped on the job and identified the problem. My truck was done within a few hours for an unbeatable price. The hospitality was outstanding and being new to the area, I already felt like I was being welcomed with kindness and efficiency! I will be taking my vehicle here for all my needs, and would give them more than 5 stars if I could for their customer service, great time management, and overall work on my truck!

Priscilla Escobedo

★★★★★

a year ago

I was very impressed and very satisfied with the work that was done to my truck. I was informed throughout the process and also educated on what needed to be done. All staff had Outstanding customer service. I recommend On the way automotive for your vehicle service.

judas sanchez

★★★★★

a year ago

I recently had my car serviced at On The Way Automotive , and I couldn’t be more impressed! From the moment I walked in, the customer service was exceptional. The staff were friendly, knowledgeable, and took the time to explain what my car needed without pushing unnecessary services. The quality of the work was top-notch, and my silverado runs smoother than ever. On top of that, the prices were very reasonable compared to other shops I’ve been to. I truly felt like they cared about getting the job done right while keeping costs fair. Highly recommend them for anyone looking for reliable and honest automotive repair!

Joseph Maltos

★★★★★

3 years ago

Perfect service, considering they are in the Airport/ Butterfield area. Prices are fair. Estella and the team were of great help. Thanks for getting me back on the road.

Jae Macdonell

★★★★★

4 months ago

Fantastic service! Felipe was so kind and understanding and was incredibly accommodating with the cost. He made a very frustrating ordeal a lot easier to handle!

kameron brown

★★★★★

11 months ago

Let’s just say this place is amazing, I was in a pinch for work. They got my fuel pump done quick, if it wasn’t for the rust and corrosion they would have had it done that day. But they had it done the next morning. Great prices and Estella knew what she was doing and kept me updated. Gilbert the owner is great and all his staff were to. I recommend this auto shop if you want great prices and great work done on your car.

Caitlin Armendariz Parr

★★★★★

2 months ago

I had an excellent experience, largely due to Estella’s outstanding service. She was knowledgeable, professional, and took the time to clearly explain every detail, ensuring I fully understood the process. Her efficiency and attention to detail made the entire experience smooth and stress-free. Estella truly went above and beyond, and her customer service made a lasting impression. Thank you to the whole staff here for taking care of my car in a very efficient way! I hardly had to wait for my car to be finished. I’m ready for my road trip now🚙