Onust - Extended Car Warranty

Vincent Prezioso

★☆☆☆☆

Edited 7 months ago

Onust Auto Warranty isn't as honest as I thought , I signed up two cars 8 months ago and originally I thought it was great until learning today that the warranty is not for as long as you own the car , it is only for as much as the car is worth when you sign up with Onust. I would say the biggest issue is they are deceitful when you sign up, making you think that you can pay monthly and have coverage for as many months as you pay and own the car. However, there is a limit to what they will pay based on the value of the car at time of sign up . Every repair you get counts against it until they hit the limit. Then you get the phone call explaining what you were never explained. The person who signed me up named Britt never explained it, I have emails to prove it. I would recommend not using Onust unless you want to be scammed and treated poorly. Britt was deceitful in signing me up , something this company must train their people to do. Hoping you pay monthly then after years tell you we only pay up to this amount. Absolutely a bait and switch company, similar to a pyramid scheme. Buyer beware , I would say to ask what coverage limit amount is towards repair before you sign up. I am now stuck with a $6000 repair bill and a useless car . Thanks to Onust Warranty. I don't know how these people sleep at night being scammers , Karma will be there for them. Disgraceful

Stephanie Gonzalez

★★★★★

11 months ago

I can't say enough good things about Onust so far! Britt was absolutely amazing to work with–she handled everything quickly, efficiently, and with such great communication throughout the entire process. My vehicle was covered 100%, and they even took care of my rental, which was a huge relief. Highly recommend!!!

Chris Cooper

★★★★★

a year ago

Cannot say enough good things about my experiences with Onust so far. From the tow to the shop to the communication getting my vehicle fixed has been amazing. They always make sure you are taken care of, what is covered is clearly stated so never any surprises and the customer services is unmatched. I cannot recommend them enough!

Bridget Ames

★★★★★

8 months ago

Exceptional service! Everything was covered with zero deductible. Saved me thousands. Auto shop said Onust is by far the best warranty company he has ever dealt with! Amazing customer service! So thankful for Onust!

Eman R.

★★★★★

a year ago

I am super happy about my decision to go with Onust for my vehicle's extended warranty. Onust is there when you need them... as in... RIGHT WHEN YOU NEED THEM! I signed up, and just a couple of days later, my spark plug coil decided to quit. I took my car to the shop I've been going to for years and called Britt over at Onust. Within seconds, I was on the line with Nick, an ASE Master Certified Technician (they don't just give away those credentials - he's the real deal!) - and within minutes (MINUTES!!) my mechanic was on the phone with them, getting paid for the work that needed to be done. THIS is what you want when you are looking for a reputable extended warranty company! No 30-90 day waiting period. No vehicle inspection. NO PROBLEM for Onust! They'll never call you saying, "we've been trying to reach you about your car's extended warranty"... This is the plan I have been (and you should be) looking for! Thank you, Onust! Thank you, Britt, Nick and Glen - and the whole team that makes such great service possible! - Eric

Blas Almodovar

★★★★★

a year ago

Highly recommended!!! Exceeded all expectations. I have been a customer of Onust for about a year and a half, and I recently had the pleasure of experiencing their exceptional service firsthand. I had a complex claim that required intricate coordination, and Britt, who assisted me throughout the entire process, was absolutely phenomenal. She stayed in constant communication with me, the dealer, and my preferred repair shop, ensuring that everything was handled smoothly. One of the standout aspects of my experience was the opportunity to discuss the situation directly with the company's mechanic. This allowed me to better understand what was going on with my vehicle and the dealer's diagnostic, providing me with peace of mind during a stressful time. Additionally, I was able to take advantage of the car rental benefit while my vehicle was being repaired, which was incredibly convenient. I can honestly say that I have never received such personalized service and communication follow-up as I have with Onust. In today's impersonal world, having this company warranty my vehicle is a breath of fresh air. I highly recommend Onust and urge them to keep up this level of service that every service-based company should strive for. Thank you, Britt, and the entire Onust team, for setting such a high standard in customer care!

Monroe Bull

★★★★★

2 years ago

I recently chose Onust for my extended car warranty, and the experience was nothing short of great. With numerous companies offering similar services, the decision to go with Onust was a no-brainer, thanks to the straightforward plans. One of the key aspects that set Onust apart was the simplicity of their plans. Unlike other companies that overwhelm you with numerous plans and confusing options, Onust keeps it clear and concise. This made the decision-making for my wife and I a breeze. We could easily understand the coverage and benefits without getting lost. My conversations with Britt from Onust further solidified my confidence in our decision. Britt was not only professional but also incredibly personable. She patiently addressed all my questions and concerns, ensuring that I had a thorough understanding of the coverage. It was evident that customer satisfaction was a top priority, and Britt's knowledge and friendliness made the entire process enjoyable. Affordability is another aspect that sold me on Onust. The plan they offered was not only comprehensive but also very reasonably priced. This affordability, coupled with the peace of mind knowing that our family is protected when we hit the road, made the investment truly worthwhile. I even spoke with Nick about my Honda and what I could expect in the future regarding maintenance. The peace of mind we have gained is incredible. We no longer worry about unexpected car repairs or potential breakdowns, as we know Onust has us covered. The seamless experience, combined with their commitment to clarity, affordability, and outstanding customer service, makes Onust the go-to choice for anyone! I wholeheartedly recommend Onust to anyone looking for a reliable and hassle-free solution to their car warranty needs. Choosing Onust was not just a smart decision; it was the best decision for my family and me.

Brittany W

★★★★★

4 months ago

Better than Endurance and all the other companies that I've seen commercials for. They respond quickly, customer service is great, and the coverage is really the best around.

Alex Brensike

★★★★★

a year ago

The service rep Jason was very strait forward. Spent the time to explain the coverage, claim process, and any question I had along the way before purchasing the warranty. Shortly after I had my AC go out, spoke with Jason about it. Although it took a bit longer than expected due to communication issues between the service center and Onust. I was assured I would be taken care of and I was. So far everything I have been told up to this point has been true. I hope to not have to use them any time soon again but I feel comfortably knowing I am covered.

Joe Jones

★★★★★

Edited a year ago

I have looked at a lot of different extended warranty companies but what completely sold me was your Customer Service Representative Britt. She was able to stay on the phone with me and answered ALL of my questions. She then preceeded to gather information on questions that I'd continue to ask and if she wasn't sure of it, instead of just saying something frivolous she researched and got back within the hour of me asking. Onust is just what their name stands for. This is one Company I truly endorse. Also Kudos to Britt for being such a GREAT AND KNOWLEDGEABLE EMPLOYEE.

Dave Farris, Ph.D

★★★★★

2 years ago

I am impressed by this new company. The service is excellent and the customer service is great! I like to test as many aspects of the services I am hiring or the product I purchased, so that I can offer a full, honest, comprehensive review of my experience with the services or product, at the time I hired or purchased them. Here are my thoughts… I had purchased a membership with Onust (My membership is called Onust Connect) a couple months prior, in case any of my vehicles had a mechanical breakdown. I insure everything I own! Lol It helps me sleep like a baby at night… (That and a clean conscious 🫠) Thank goodness I did! because one of my vehicles ( a Bimmer) broke down and I couldn’t get it going. After a basic diagnosis and attempted to jump start the vehicle, I realized the issue was probably the alternator. I decided to contact Onust and have it towed to a location of my choice to have a friend technician help me replace the alternator later that week. Onust did exactly that. No hassle, no drama, no excuses. They simply did exactly what I paid them to do and I couldn’t be happier with the services they offer. I simply dialed the number on the Onust app. They answer my call really quick. I then told them my car needed towing, they asked if I was alright in a safe place, and also if I had done basic check up such as making sure the battery was tight in place, If I attempted jump start the vehicle, etc… I said yes I was fine In a safe place and I did do a basic check up and did attempt to jump start the vehicle but was unsuccessful. They then asked for detail about my car, and connected me with the towing company who was going to take care of my vehicle. A nice gentleman asked for a few more details such as Where the vehicle was located and where is it going. The customer support agent from Onust, Britt T. was on the phone via Conference call the entire time making sure I was taken care of. Britt was fantastic! She was cordial, professional and kind. So was the gentleman with the towing company ( I will look up the name of the company and the gentleman and update it on here soon, since I can’t recall it). The gentleman informed Britt the amount due for the towing service and Britt paid the towing company over the phone right there on the spot and that was all. I am glad I was covered by that service, because you would not believe how much towing companies are charging these days! The cost for towing my two sitter roadster for a total distance of a little over a mile (1.3 miles) was $210. The towing truck was a brand new top of the line Ford pick up truck, with a towing system I had not seen before, and It worked great. It was quick and professionally done. The one thing I didn’t like was, towing company arrived a little late, but that is not something Onust can control or even the driver of the towing company. They had a delay do to an unexpected situation and I was on an unexpected situation myself, so life happens and there is very little anyone can do to avoid any wrong to happen, but when it does happen, these type of services, Onust, they take care of you. I hope they continue to offer that amazing service to everyone for a long time. These are very uncertain times for everyone and we depend on good companies, serious, professional companies who can assist us and our loves ones when needed. Thank you for a great service and experience Onust!

Steven Lengyel

★★★★★

4 years ago

ONUST isn't just another automobile extended warranty, it is comfort. My claim experience with ONUST was extremely smooth. My car was in at 730AM and out by 945AM the same day. Fully paid for by ONUST and with no deductible on my end. I couldn't be happier that I signed my car with ONUST. The no hassle, no cost to me experience has left me smiling even after a Dealership auto repair. Unheard of. The dealership Service Rep even stated how simple, quick and professional it was dealing with ONUST. I got the impression from the service Rep it isn't like that with other warranty companies. Thank you ONUST from a very satisfied customer! Steve L Denver, CO

Stephanie Stretch

★★★★★

2 years ago

As a single mom, it is so nice having peace of mind that if and when something happens, Onust has my back when it comes to my vehicle. I am so thankful for the easy monthly payments and the peace of mind. Thank you!

liam moberly

★★★★★

a year ago

Onust is a great company, they got me set up with a tow company and out to a garage within a hour after calling in!

christopher taylor

★★★★★

a year ago

Onust took care of me when I needed them most .My transmission went out in my Altima it would have cost me 5837.26 to fix and but onust took care of it all .

Adam Alfia

★★★★★

4 months ago

Great buying experience. Helped me with all of my questions!

CBA Smyrna

★★★★★

a year ago

I WOULD LIKE TO GIVE KUDOS TO BRITT FROM ONUST WARRANTY COMPANY FOR HER OUTSTANDING SERVICE ON PROVIDING HER ASSISTANCE IN WORKING WITH ME ON A REPAIR FOR OUR CLIENT, MOST WARRANTY COMPANIES GIVE US THE RUN AROUND WHEN TRYING TO COMPLETE THE COMMUNICATION PROCESS, BUT BRITT WAS AWESOME WITH ADEQUATE DETAILS DURING THE PROCESS ALONG WITH HER PROMPT RESPONSE TIME ON OTHER CONCERNS THAT CAME ABOUT. ONCE AGAIN THIS WAS DEFINETLY THE BEST INTERACTION WITH A WARRANTY COMPANY REPRESENTATIVE SINCE I'VE BEEN IN THE INDUSTRY FOR OVER 14 YEARS, I WILL DEFINETLY PASS ON TO MY OTHER COWORKERS THAT WHEN IT COMES TO DEALING WITH OUST THEY DEFINETLY ARE MANY STEPS AHEAD OF THEIR COMPETITORS AND I DEAL WITH MULTIPLE WARRANTY COMPANIES ON A DAILY BASIS. GREAT JOB BRITT.