Caliber Collision

Richard Pittenridge

★★★★★

4 months ago

I have worked with Cesar at Caliber Collison on a couple of vehicle body repairs. The work is awesome both cars looked new could not see any signs of the accidents. He is great a communication, keeping informed throughout the entire process. The work was completed in a timely manner considering the damage. I highly recommend this place and would not use anyone else. RICHARD

Jack Potter

★☆☆☆☆

5 months ago

My car is finally fixed which is nice, but disappointing considering I expected it a week ago. I dropped my car off because it was involved in an accident, I dropped it off with a guy named Kyle. I was at least given a guy named Kyle’s business card, everything I had to reference including the caliber website said it was being worked on by Kyle. When I called to check in for the first time about my car a little over a week after I dropped it off, Kyle no longer worked there. He was the only reason I went there in the first place. When I went to go called to check in about my car, I was told that all the parts had been ordered and it’d be done the next day. I called the next day, and was told one of the parts had never arrived, which I was then told by another person was inaccurate the parts had arrived but it was the wrong part. Either way neither of these things instilled any confidence. When my car was finally “ready” I told them I would be there immediately to pick it up because I was sick of dealing with people who gave the impression of cluelessness. I told the manger I would be there around 2:30, I showed up at 2:45, and my car still wasn’t done “because he was running some final tests,” after telling me it was ready to go already. - it wasn’t. My battery no longer worked after never having a problem with it before until dropping it off. It literally wouldn’t even turn over in the lot. The manager also “left my car running as a courtesy,” which upon reflection was in the hope that the battery still worked and I wouldn’t notice, because immediately as I tried turning it over he knew what the problem was and walked to get the very on hand jump box. The guy that came to repair my battery hadn’t been communicated with on how to go about picking up my car, and I had to receive two phone calls to work explaining the process I hoped his boss would’ve told him about. On top of this, they chipped my windshield right in front of where my dash camera would’ve been if they hadn’t ripped it out and thrown the dash camera on the floor. And they didn’t tell me about either the windshield or battery I figured out while getting in my car they told me was “ready” for the first time. Overall after about two weeks of delays, two new items damaged, and a lack of transparency or communication I would’ve give this specific location less than 1 star if I could. My experience was terrible.

Kwame Warner

★★★★★

5 months ago

Let me start by saying, nobody really likes to take their car to a body shop because that usually means you’ve been in an accident or your vehicle has damage. But in those unfortunate situations, it’s great to connect with a shop that is attentive, passionate about what they do, and puts the customer first. That’s exactly what I experienced with Caliber Coalition. Ben and the whole crew did an awesome job on my Bronco. While I don’t have any plans to go back anytime soon, LOL 🤣 if I ever do, this is the shop I’ll be returning to.

Neijla York

★★★★★

4 months ago

This shop is the gold standard for quality and service. Highly recommend for the highly talented technicians, customer service and communication. Christine, Ceasar, Aaron, and the parts manager, thank you!

M horejs

★★★★★

8 months ago

Ben and Kyle were outstanding with customer service, (Christine too) as well as communication, professionalism and managing my expectations. They gave great professional advice and I would 100% trust them with my vehicle should there be a next time.

Sandra Lozano

★☆☆☆☆

4 months ago

Very, very, very rude people there I will never go back. They never even fixed my car because they were rude and I had to walk away. I got better service at Gerber collision

Charles McCain

★★★★★

a year ago

Everyone I interacted with was friendly and knowledgeable. They did everything they could to make my experience quick and efficient while providing top tier customer service. I’ve used this location before and will continue to use them for any future repairs. Christina, Kyle, and Cesar did an excellent job and have set themselves apart from other locations. Highly recommend. Not sure who did the actual repair for the hail damage but my car looks great and they got it back to me so fast. Thank you so much.

Claire Holz

★★★★★

a month ago

Great experience with Caliber Collision. Repair work was done in a very timely fashion with great communication.

Chuong Pham

★★★★★

a year ago

Absolutely the best customer service! They explained everything that was going to be repaired. They kept me updated on the progress. Special thanks to Kyle and Kristine who were fantastic! The car looked brand new when the work was completed. I highly recommend them. They do great work!

LR Hitt

★★★★★

8 months ago

This shop is very trustworthy and I am really pleased with the work they have done on 2 or 3 of my vehicles. I especially salute Kyle, who is a very capable, friendly and professional employee. Thanks again Kyle for taking such good care of me.

Gerardo Orozco

★★★★★

11 months ago

Had a great experience today. Ben was very helpful and professional. Went in for an estimate and had my car repaired in 30 minutes. Thank you guys for treating me like that. Recommend this location for sure. Christina was very kind as well checking me in.

P J

★★★★★

a year ago

This is the best car repair service I've ever had. The Caliber team kept me well-informed throughout the repair and did a good job explaining things in a way I could understand. I was so impressed by how clean my car was when it was returned, the interior was as clean as the day I bought it. I also appreciated the convenience of being able to pick up and drop off my insurance-provided rental car onsite. I hope to never need repairs again but will definitely start here if I do.

Michael Asamoah

★★★★★

a year ago

I was very satisfied with my car. It feels like it has never had any problems. Cesar did a great job. Also their Customer service and how they treated me was great. They did everything possible to get my car on scheduled. I will recommend Cesar and the entire team at this facility to you.

trusty bear

★★★★★

a year ago

They did a great job with the repair. The communication with me during the repair was also excellent. I highly recommend them. Details It was a major hail repair. They estimated 6 weeks for the repair, and would have made it except a broken part on the windshield install. The car looks brand new. I've had it back for a week no issues.

Tyler

★★★★★

11 months ago

Such a smooth, quick, and professional process!! I am very pleased and happy with my vehicle. The people who worked on it did an excellent job. Terry was also very helpful throughout the whole process, Thank You Calliber!

Lexis Cisneros

★★★★★

2 years ago

Everybody at this location was incredibly helpful. They always kept me in the loop for progress of my car and after fixing it, it looked brand new! Really great turnaround time as well compared to some other collision repair locations in my area that quoted me over a month to even start to look at my car. Kyle and Cesar not only know excellent customer service, but how to best service a vehicle to the best of their ability. If accident calls, trust this place with your car!

Jacqueline Henderson

★★★★★

a year ago

They were very professional and friendly. They always kept us updated. I would definitely recommend them to my friends and colleagues. The work was quality work on my car. Very pleased!