BMW of Denver

PuzzlePalace

★☆☆☆☆

7 months ago

Inconsistent and dismissive. I'm a cash buyer, owner of multiple BMW motorcycles and have owned more than twenty-two BMW motorcycles in my lifetime. I was looking for a new motorcycle and contacted BMW of Denver via their website. I was told that they had the model I was looking for but that it was only a demo and not for sale. If I wanted the bike, I would have to place a $2k deposit, order it and wait indefinitely for it to arrive. They have no idea when it would arrive and it could be anytime within the next six months. I was told that it was "a frustrating BMW thing". I went to the dealership to meet with the person that I was corresponding with to test ride the demo bike they had in stock. When I walked into the salesman's office, he dismissed me from his office almost immediately. He never even shook my hand before calling in a salesman (I thought he was a salesman) and on the phone in front of me, told the salesman to get in there to fetch me "quickly". The salesman I worked with told me $1k deposit not $2k and that I would have to order and wait indefinitely and no contract, build order or quote was provided beforehand. I left and bought the same model bike from another dealer two days later and loving it.

M Sobie1kaNoB

★★★★★

3 months ago

5 stars! BMW of Denver Motorcycles is hands-down the best BMW dealership in Colorado—exclusive, knowledgeable, and truly passionate about riding. The team delivers top-notch service from sales to parts, but a special shoutout goes to Tara in the service department. She’s incredibly professional, attentive, and goes above and beyond to ensure everything is perfect. My bike runs better than ever thanks to her expertise and friendly communication. Highly recommend for any BMW rider!

Joel Ortiz

★★★★★

a month ago

Great experience purchasing my s1000. Alex Gest was super professional, productive and over all a good sales man. Would definitely recommend to any veteran or person trying to buy a bmw bike.

jhockey18aa

★★☆☆☆

2 years ago

The service advisors are great, especially Linda, she’s awesome. (5-stars for her). Behind the garage door, the tech team does not provide quality service, not in my experience anyway. Oil/coolant leaks repaired multiple times under warranty. It still leaked after warranty repairs. I was so tired of this leak and scheduled a 3d warranty appointment. However, prior to that 3d appointment, I looked into the leak myself. I found the issue under the tank, an unsecured clamp to a hose attaching to the bottom of the airbox. I don’t work on the bike, BMW works on the bike. My only conclusion here is that the clamp came loose or it was missed by the techs during a warranty/service. And every time I pick up my bike. A new scratch on the fairings, new smudges and marks on my exhaust. Like, why can’t the tech team just take care of my bike as if it were their own bike? What happened to quality service? I keep giving the service team the benefit of the doubt, but I keep getting let down. I called the service manager about the scratches and smudges. Mentioned that they don’t take off those fairings for warranty repairs and there’s nothing he can do. Almost made me feel as if I put the scratches there. Almost. I know for a fact, they weren’t there. Anyway, he couldn’t purchase touch up paint or provide any helpful advice. Kinda left me with a “just deal with it” attitude.

Ahmed

★★★★★

a year ago

Love the bike! Buying experience was smooth, and the service department is phenomenal and completed my break in-service in a timely manner! Shout-out to Tara in the parts department for going out of her way to ensure that riders are safe. Wish I ordered the bike with a few more options. Nonetheless, it's been a blast!

Local Guide

★☆☆☆☆

9 months ago

The service manager verifiably lied to me when I called to tell them about some issues that were discovered in my shop following the 16k mile service that they did. all 8 of the intake valves were half the clearance that they should have been, with the same sized shims installed that come from the factory. There was also a lot of dirt inside the camshaft area, shown in the pictures below. They botched the valve adjustment on a customers bike, then blamed the customer for not paying them $5,000 to uneccesarliy take the head apart. They told me they completed the job, then the next day they took it back apart to verify the valve clearances. He left out the part where the reason they took it apart again is because THEY COULDN'T GET THE BIKE TO START! They also told the customer they had bent valves, which I easily disproved with a leak down test that shows the engine has zero leakage through the valves. I called in good faith to lend a helping hand, and they just made excuses and took zero responsibility for the incorrectly done service that they performed. The amount of dishonesty from this dealerships service department is what gives the rest of our trade a bad name, in my opinion. Had the service manager not lied to me, I wouldn't feel so compelled to write this review.

Edward Fiedler

★★★★★

a year ago

A great big thank you to the entire staff at BMW of Denver Motorcycle. I had the unthinkable happen last weekend while riding on a CO highway, I struck a concrete paving block while riding at highway speed and luckily didn't lay my '22 R1250RT down. Did some permanent damage to both front and rear tires & rims. Lucky me l listened to Earl at purchase time and got tire and wheel coverage and everything was covered. A couple years after purchasing my new bike from BMW of Denver and I'm still grateful for their experience at all levels. The salesman Pascal put me on the perfect bike, Earl steered me in the right direction and got me setup with the right service contract that not only fit my budget but paid dividends. I can't say enough good things about the service depart who always greet me with a smile. Thank you Scott and Linda and all the others I missed. I hope the pizza was delicious!

Michaelangelo

★★★★★

2 years ago

I have only been in twice, but this second time I waited in-store for a service to be completed on my GS. In this two hours I saw several impressive examples of excellent customer service, both with myself and other guests. Rather than go into detail, I'll call them out: Tara, Scott, Steve, Zach, Alex, Bill and Madison. Thanks all, hopefully things continue to go well and that my first BMW lives up to the reputation.

Vishal Verma

★★★★★

Edited 7 months ago

Excellent experience with both parts and service, everyone I worked with was super helpful! Tara (parts) helped me pick out exactly the right setup I'd need - and helped with a lot of the research as what I wanted was not super common, on a bike that wasn't super common. Once everything was in, she went the extra steps to explain and show me how to use it all, and I hugely appreciated that! This will be my go-to location for all my future BMW needs hands down.

Juliana Helena Davis

★★★★★

9 months ago

I love this place, they are all so nice, my sales guy Alex and Pascal are awesome, they make the process of buying my first bike easy and the POS sales treatment is great too. This is my go place for service as well, they are fast and willing to help. I'm grateful for you guys. I might sneaky in with a new bike when my husband is not around, hahaha. My baby GS still beautiful 😍

Mike Bobbitt

★★★★★

4 years ago

Fantastic dealership with incredible staff. Very knowledgeable on the product line in the service department always takes great care of me! And they always have a full lineup of demo bikes to test ride!

Lea

★★★★★

Edited 4 years ago

Awesome experience and everyone is so kind! Thanks! Meant to add, we did end up getting a GREAT bike!! SOOOO much fun to ride! Alex was SO HELPFUL! Accessibility: curb-cuts and ramp entry to building; elevator inside Parking: out front and 1 accessible spot available Options: motorcycles, gear, helmets, hats, parts Staff: GREAT!!!!! Restrooms: yes, 1 large stall Animals: probably not... Kid Friendly: yes but cautiously because it's full of BEAMERS!

Curtis Hays

★★★★★

7 years ago

My experience with BMW motorcycle shops in other states has been less than stellar. This BMW shop is 5 star in every category. I bought a used 1150 and the sales staff was great, the interactions with the paperwork and payment staff was great, I ended up needing some service interactions after my purchase and the general manager made sure I had the best possible customer experience. The service desk had the last 50k miles of service docs on the bike and gave them to me after redacting the prior owner's information. The showroom is beautiful, you get 30 days of deep discounts on gear after purchasing a bike from them and don't forget to go upstairs and look around at their additional bikes, helmets, clothes, and accessories. I've been referring my friends here ever since my purchase.

Dr. Joshua T. Goodwin

★★★★★

9 years ago

The folks at BMW of Denver are fantastic. I crashed my bike significantly a couple of months back. Over $19K in damage total. The insurance company wanted to total it, but I love this bike. The entire parts and service team worked with me and Geico to keep it from being totaled. They rebuilt my bike back to like new condition and made the process painless. They even went out of their way to make sure I had the bike back in time for an upcoming riders course. These folks are amazing. If you're interested in getting a new bike or looking for a place to take your existing bike for service, you can feel good about this place!

Jason Jackson

★★★★★

8 months ago

Definitely, the best place to go if you have a bmw, Best service and sales, alex is excellent, highly recommended

David

★★★★★

2 years ago

Alex Gest and Earl Guyett were a pleasure interacting with. They are very attentive and were quick to answer any questions. Impressive follow up and attention to detail secured my business. Over the years, I have dealt with many motorcycle dealerships- but the guys at BMW Denver are easily the best. K1600 Grand America

Jean-baptiste Guillemot

★★★★★

9 months ago

I love this place, they have every possible BMW motorcycle with multiple colors/designs/trims...Pascal (a French compatriot) is very nice, can be a bit of a salesman but that's all good! :D The financing is very easy at great rates, especially when they have sales/discounts. I've only had the 1st service done, but it was done on time and I had a nice detailed report afterwards.