Goodyear Auto Service

Sivad SS

★☆☆☆☆

6 years ago

I was preparing for a camping trip and needed to get my oil changed. I happened to have been mailed a Goodyear coupon for diesel oil changes for $79.99. I looked up the closest Goodyear which turned out to be this location. Via their website I schedule an appointment for an oil change, tire pressure check, and brake check for 11am. The website says it will take 3 hours so I plan on dropping it off and picking up at the end of the day before the end of the day so I can get emissions done as well. I get a coworker to follow me to drop it off and arrive at 10:30. I speak with a gentleman who immediately expresses concern over being able to complete the work today (8 hours left until they close). I tell him I scheduled an appointment and it indicated 3 hours, coincidentally he couldn't find my appointment. He takes all my information and then informs me the oil change will be $180. I point to the coupons I had already told him about and set clearly on the counter. He picks them up, reviews the $79.99 coupon and says, "are you sure this is Goodyear?" He then turns it over and clearly see Goodyear. At that point he tells me he needs to talk to his manager to see if they can honor their coupon. I patiently wait and upon his return am informed that they "can't honor the coupon" but they will give me $25 off the $180. I reply that even with the discount it is more than the cost at the dealership (Ford typically charges $125 for full synthetic unless you have a coupon). The gentleman shrugs his shoulders. I thanked him for his time and told him I wasn't willing to drop my truck off for an oil change, pay more than the dealership, and without a guarantee they could get it done in 8 hours... Literally not sure if they can do an oil change in 8 hours. Needless to say I felt like a dummy walking out to my coworker and explaining despite the prescheduled appointment, the ~15-20 minutes spent inside, and the coupon this service center didn't want my business.

Lora Hacker

★★★★★

11 months ago

Sean and his team were fantastic. Brought car in with several nails in the tires, they were able to get me in right away. I feared new tires were a definite. Sean and his team inspected and found the nails hadn’t punctured the tires. Whew! Nice to find an honest and professional group. When I do need new tires I know where I’m going. Thank you!

Jacob Brown

★★★★★

9 months ago

I've been visiting this location for years and they have single-handedly made me a good year customer for my foreseeable lifetime. Every single time I have come to this location they have gone above and beyond any reasonable expectations of service. They are highly professional, knowledgeable, and capable. Also, I have always left having spent less time, money, and headache than I was expecting to have my vehicle repaired. This location is straight magic.

DJ W

★★★★★

7 months ago

I’m on a road trip to California from North Carolina, and we needed a check up before we got back on the road. These guys are great they, found a time for us to come in and had us out in and hour. They found a missing lug nut on my wheel, and got it replaced. Glad I came in!

Kristin Yeager

★★★★★

6 months ago

Sean and his team are awesome!! He really helped us out and fixed my car’s issue in a matter of moments even though we didn’t have an appointment.

Brigit McNair

★★★★★

a year ago

My new tire(from a competitor) popped and I pulled into the parking lot to discover Goodyear- thank goodness-they put on my spare free of charge. Everyone was so helpful and once my warranty expires from competitor I will purchase my tires from this location, because the service was amazing! Thank you again!

Jim Bedore

★★★★★

a year ago

I had new Goodyear Wrangler tires installed and wheel alignment performed at this Centennial location. John and Sean were very courteous and professional, services were completed timely as promised. I will continue to rely on this store for future purchases and highly recommend for your needs also. Thank you Goodyear! 😃

Marc Malsam

★★★★★

3 years ago

I had a great experience in buying my 🛞 tires for my truck 🛻 pricing and service very good 👍🏻

Travis Sharpe

★☆☆☆☆

a year ago

Made an 8am appointment for drop off and received a call right away to ask when the car was needed back and said whenever. At 3pm called and spoke to John, who offered such rude service. I asked for a ballpark of when the car would be done so I would have an idea of when to head over to pick it up. John said I told them they could have all day, so I rephrased and said ok but generally when and he said by close. So I said I understand by close and asked if there was any more specificity, and he said “in the next 2 hrs and 45 minutes”, which is when they close. I explained that I thought his response was rude and he said they had other cars to work on despite the fact I had an 8 am appointment and offered them flexibility on my car. Wasn’t asking for it to be done asap but just to know a ballpark of when I could pick it up. He proceeded to ask if I knew what time it was. I ultimately picked up my car without being serviced as John made the choice to be snarky and rude. Turned a bad service experience of not having the service done at appointment time and offering flexibility as a customer to an even worse experience when John doubled down and chose to be rude about it. There are so many choices you have for vehicle service in the area, don’t support jerks.

Karen Heydman

★★★★★

2 years ago

Easily the friendliest and most efficient tire shop I’ve ever been to. I was greeted by name with a smile and left with my new tires within the hour. The manager is incredibly knowledgeable and involved in every aspect of the store’s business. Super pleased with John and his staff at Goodyear Arapahoe Rd! Thanks guys!

Save Our Seas

★★★★★

3 years ago

Do not hesitate to bring your vehicles here! John Blanc, the manager, has outstanding knowledge of auto mechanics, is highly professional, personable and kind. His master mechanics do great work! The warranties and rebates on their tires are excellent. They offer free repairs on tires purchased here, and use various vendors to find the lowest prices on auto parts. Labor costs are reasonable. We’ve never had one problem with their capability to work on our foreign vehicles, and they’re very accommodating with getting our cars in the same day. The shop and restroom is always immaculately clean, nice sitting area with TV and great coffee, the 11 bays are highly organized and the customer service is top notch! Thanks John and crew! We’ll ALWAYS refer our friends and family to you!

J Steele

★★★★★

2 years ago

Got my tire patched and back on the road quickly! Much faster time being done than expected! Very pleased overall with service and efficiency!

Stormy Alexander

★★★★★

5 years ago

I had the best customer service and efficiency I have truly ever had here at Goodyear Auto Service! I rarely write reviews and I was so well taken care of that I felt I needed to. Completely unplanned, I was last minute given a day off during the week and I knew I needed some work done on my car. I called 6 different places before getting told to "come on down and they would get me started" by the amazing staff at Goodyear Auto Service. I bought a new tire, which they replaced, repaired a nail in my spare, changed my cabin air filter, and let me know that my alignment was badly off, so they did a front end alignment as well. My 4runner has never run better! Seriously, driving so smooth like the day I bought it! Definitely recommend the staff here to everyone. They took care of me like family! Thanks again everyone!!

E C

★☆☆☆☆

10 months ago

Horrible experience here. One hour before closing they did not want to fix my flat tire small nail in the tire, which other location fix it for 10 minutes. I'm repeat customer and no more. Shame on you how you treat customers and talking to.

Clearencia Kelson

★★★★★

2 years ago

Amazing service every single time I come here! The knowledge and efficiency of the Men working here goes a Long way! Shawn, Jim & John, I appreciate you more than you know!! Side note: The steps also taken to ensure less germs spread really makes me so happy!! It's hard to find people who work on your vehicle who wears gloves or puts plastic down! Keep it up guys!! 😊

Madison May

★★★★★

5 years ago

My car is always in good hands with Good Year! I’ve had a number of repairs done on my Mazda including alignments, air filters and oil changes, but the most recent was a clutch replacement. Jim is EXCELLENT with customer care! He was able to get me a quote for the clutch replacement and when I was ready to take my car in, he kept consistent communication with me while his team worked on my vehicle so I knew what was happening and when I could expect the service to finish. They finished my car in just a few short hours, and before I left the shop, Jim made sure to review everything that had been done with me and he was able to answer all my questions about the replacement. I didn’t catch any of their names, but all of the gentlemen working the front desk were extremely friendly and personable, and it was easy to tell they were working hard to keep their shop in clean condition and abide by social distancing policies. Finding a reliable team of mechanics to help when you find yourself in a car pickle can be a challenge, so do yourself a favor and take your car to Good Year!

Laura Ortnnor

★★★★★

a year ago

I had a rental car with a nail in the tire, Goodyear was the only place out of the list that enterprise gave me as options to go to accommodate me. I was able to drop my car off for repairs and pick it up the same day! Thank you Goodyear for saving the day!