AutoNation Subaru Arapahoe

J M

★★★☆☆

Edited 2 months ago

I live in Montana and purchased a 2025 Subaru Outback Touring XT sight unseen. Cesar Gutierrez Gonzalez did an excellent job! He was very professional, patient, courteous, and prompt. We exchanged multiple text messages and his response was almost immediately. I would definitely purchase another vehicle from him. The financing experience is a complete opposite review. The finance manager did not like my refusal of the "high profit add-on warranties/insurance." Upon raising my voice on the third "NO" he finally gave up. Although, he did reduce the price of the vehicle by $1000.00 and included a insurance policy in that amount. We did not ask for that. He just notified us of him including it for "free," I guess he finally got the commission he was seeking. Pre-qualify is nothing close to being what it sounds. I have a 850 fico score, my wife has 767. I started the process in my name and was told I pre-qualified. We decided to put it in my wife's name to build her fico score, she was told she pre-qualified for the 36 month 0%. NOT TRUE!!! I knew that seemed too easy. They still run a debt to income ratio. She has a student loan for less than what she makes in a year, $0 balance on credit cards. All other debt is in my name. She was approved for 60 month 0.9%. I think somehow this included a commission for the finance person as well. Lastly, we were told the process would be 1-1/2 hours, we were there for 3+ hours. Sales person - 10 Finance person - 0

Jeremy Lawhon

★★★★★

a month ago

Great place with even better people. I met with their GM Andy when I went in before being taken care of by Jacob Medina and it was a very pleasant, straight up experience. The team was friendly and made my car selling experience simple and easy. From the management team, to the finance team and the sales team, they all made me feel welcome and comfortable. Highly recommend!

KASSANDRA CERVANTES

★★★★★

6 months ago

I had the absolute pleasure of working with Matt Colbert, and I cannot recommend him enough! From the moment we arrived, Matt was a true gentleman—supportive, attentive, and never pushy. He gave us space to openly discuss the deals on the table and worked with us to align everything with our wants and budget. His friendly and kind demeanor made the entire process stress-free. A special thank you as well to his manager, Daniel, who was equally pleasant and professional. At other dealerships I’ve often felt harassed or pressured, but not here. At AutoNation Subaru, I felt comfortable and respected throughout the entire process. What stood out even more was the thoughtful follow-up after our purchase. They checked in to ensure everything was going well, and to top it off, they went above and beyond by gifting us Subaru gear—two hats, coffee mugs, and even concert tickets! Such a kind and memorable gesture. Overall, this was truly a wonderful car-buying experience. I highly recommend AutoNation Subaru—be sure to ask for Matt Colbert and his manager Daniel. Thank you both for making this process so smooth and enjoyable! From your friends Ashley and Kassandra

Scott Hansen

★★★★★

a month ago

Such a great experience purchasing a new vehicle from AutoNation Arapahoe. The staff was efficient and helpful through the whole process. We negotiated the deal (including a trade) on a vehicle that was over a month out on delivery and everything was honored when it showed up. The staff had the vehicle cleaned up, keyed, and ready to go very quickly the same day it arrived. The whole process to finish the paperwork took less than an hour. The best Subaru dealership we've delt with and will come back in the future even though it's the furthest from our home.

David Reyes

★★★★★

5 months ago

I can’t say enough great things about Jessica and the entire experience she provided. From the moment I walked in, she was genuine, professional, and incredibly knowledgeable. She took the time to understand exactly what I was looking for and helped me find the perfect fit — a 2025 Subaru Legacy Premium. Jessica made the whole process feel effortless. No pressure, no gimmicks — just honest guidance and top-tier customer service. She walked me through every feature, answered all my questions with patience, and made sure I left completely confident in my purchase. If you’re in the market for a Subaru, ask for Jessica. She goes above and beyond to make sure you’re taken care of and truly happy with your car. I’ve bought vehicles before, but this was by far the smoothest, most enjoyable buying experience I’ve ever had. Huge thanks to Jessica and the AutoNation Subaru of Arapahoe team — you’ve earned a lifelong customer! 🚗💙

Joseph Scarbrough

★★★★★

Edited a month ago

It was a bumpy ride for a full month after I bought a car that broke down on the test drive. This review was previously 1-star. But then we met Dylan and especially Diana and everything changed. Not only did they apologize for what happened over the one month… they really showed they cared and made it right. I walked out of there so happy and excited. I really felt like they wanted to make things right. And they did!!! Thank you Diana and Dylan!

Dr. Yahdi Cotto

★★★★★

3 months ago

As a mother of two and a busy business owner here in Colorado, safety and reliability in a vehicle are absolutely essential for my family and my peace of mind. That’s why I’m so grateful for Paul Carbajal at AutoNation Subaru Arapahoe. Paul Carbajal has always gone above and beyond—offering thoughtful safety tips, explaining ideal services for our vehicles, and making sure we’re confident and informed every time we visit. I have loved the time that I have owned our Ascent and Forester. His knowledge, professionalism, and genuine care for customers truly stand out. I highly recommend Paul Carbajal and the entire AutoNation Subaru Arapahoe team! They’ve earned my trust, and I couldn’t be happier with the experience.

Lian

★★★★★

a month ago

Justin was an excellent sales representative. He was patient, honest, and very knowledgeable. He answered all my questions clearly and never pressured me. The whole process felt smooth and comfortable. I truly appreciate his help and highly. The sales manager was also excellent, and the service here was outstanding. Everyone at the dealership was friendly, professional, and trustworthy. I felt very comfortable throughout the whole process. I highly recommend this dealership to anyone looking for a car.

Matthew Lemelin

★★★★☆

5 months ago

Went in with my wife as a first time car buyer and when we arrived Tyler greeted us and made us feel at home although we didn’t have an appointment with him he was truly a great help! We had an appointment with Matthew M. He helped us out great giving us three options with the prices we were looking for. Made a decision and they were great with helping us along the way. Came back to get some service and they were amazing with that as well. Took a little longer than I hoped but not as long as people be saying!

Arianna Quiroz

★☆☆☆☆

4 months ago

My experience at AutoNation Subaru Arapahoe was terrifying, exhausting, and completely unacceptable. I came in genuinely excited to purchase a car that day. My salesperson, Matthew, was professional, polite, and did his job well. The problem was everything that happened after. While getting into the Subaru WRX (manual) for a test drive, someone walking by pointed out that the back right tire looked very low. We were told it could be checked out later if I decided to buy. I trusted that — but that trust nearly got me hurt. After signing for the car and driving off the lot, we didn’t even make it to LaSalle before that exact tire exploded on the highway. It completely blew apart, causing me to lose control, fishtail near a semi-truck, and pull into the median just to avoid a collision. It was terrifying. The tire was shredded, and the rim was bent from getting off the road safely. I immediately called the dealership. Matthew sent a tow truck, and my boyfriend and I returned shaken and upset, expecting some compassion or accountability. Instead, we were met by the manager, “Q”, who was defensive, dismissive, and condescending from the moment he sat down. He questioned what happened, implied it was somehow my fault, and even asked, “Can you even drive manual?” — an incredibly sexist and demeaning question. I’ve been driving manual cars since I was sixteen. His tone and attitude were completely unprofessional, and when I stood my ground, I was laughed at as I left. Because their mechanics had gone home, I was told to return Monday to finish the unwind process. I specifically asked to deal with someone other than Q, and the next manager, Jose, was at least respectful. However, even then, they tried to make me pay for the tire and rim damage caused by their vehicle’s faulty tire. It took hours of back-and-forth before they finally released me from the deal without charging me. The entire experience was disrespectful, misogynistic, and dangerous. I was spoken over, dismissed, and treated as if I didn’t know what I was talking about — even though I was the buyer, not my boyfriend. The fact that I nearly got into a serious accident due to a tire issue they ignored, and then was met with laughter and blame, is beyond unacceptable. AutoNation Subaru Arapahoe needs serious accountability and training — not just in vehicle safety, but in how to treat customers, especially women, with respect. Buyers beware. This experience could have ended in tragedy, and the way it was handled afterward was even worse.

Michael Ray

★★★★★

3 weeks ago

Worked with the team over text and they gave me good numbers. Went in to see them and they were all professional, personable, and efficient, which was a breath of fresh air. The store was jam packed with people but my appointment time was honored and my time was valued. They got my deal done very quickly compared to my previous dealership experiences, and the deal stayed true to the numbers I got via text. I love my new WRX! Thanks to Liv and Syed!

Fay Gonzales

★★★★★

4 months ago

Wonderful experience from the AutoNation Subaru at Arapahoe location. After during thorough research for a new car, and having already test driven a Crosstrek, I decided I wanted to do one last test drive to determine if that was the car I wanted to proceed with. Amire Katriel assisted when I went in for this test drive and was super helpful and fun to talk to. Amire and Daniel Ballez as well as the the finance team did a wonderful job of answering all questions thrown at them and made me feel good about my choice to move forward with my first Subaru. Thank you to the wonderful team at this location for making the car buying experience as painless as stress free as possible.

Rohit Indenver

★☆☆☆☆

2 months ago

I’m extremely disappointed with the service I received at Subaru AutoNation. This was my very first service after buying my car from you, and unfortunately, it turned into a scary and dangerous experience. I was charged $190 for an oil change and tire service, yet the oil plug was not properly tightened. Because of this, all the oil leaked out while I was driving at 4 in the morning to work, and oil splashed all over the engine. This was not just an inconvenience. it put my safety and my life at risk. Driving a car with a major oil leak is extremely dangerous and could have caused engine failure or even a fire. My time, work, and personal plans were completely affected because of this mistake. When someone trusts a dealership for a basic service like an oil change, the bare minimum expectation is that it’s done correctly and safely. When I brought this up, I was told that a new trainee worked on my car. That is not an acceptable excuse. If you are training new employees, their work should be properly checked and inspected by a senior technician before the car is returned to the customer. Basic quality control was clearly missing here. After this experience, I have lost trust in your service department. I will not be returning, and I will not be recommending this place to anyone. This situation was completely unacceptable, and I expected much better from an authorized Subaru service center.

Walter Nielsen

★★★★★

a month ago

Our experience at Autonation Subaru Arapahoe was fantastic! Our salesman Joey G was so professional and helpful he answered every question and concerns we had about the several vehicles we were interested in. He was so patient and knowledgeable throughout the process and we ended up buying a great 2020 Subaru Ascent with low mileage and all the accessories were we looking for it is perfect for us! I highly recommend Joey G and AutoNation Subaru Arapahoe if you want a great vehicle and a wonderful buying experience!

Michelle Delgado

★★★★☆

3 weeks ago

We love our Subaru Forester Sport and received excellent service from the sales and finance associates. The only downfall was that they quoted a price for the Starlink (My Subaru) app that was lower than the actual price.

Jorge Armstrong

★★★★★

a month ago

Great experience overall. The sales rep, Matthew Martin was professional and attentive. The negotiating was fair and understandable. The finance gentleman was professional and proved good guidance on my finance options. The car was delivered clean and all options were explained. Overall, a great experience. I would do business with you and recommend Auto Nation Subaru. Thank you all for your professionalism.

Gabe Ruiz

★★★★★

Edited 3 weeks ago

Huge shout out to sales agent Zack Earp. He was awesome! He made the experience memorable for us. We were buying my son's first car! He was easy going, answered all our questions and most importantly kept everything real! Due to this experience we decided to move forward with our purchase. Thank you Zack! My son will never forget this experience.