Otterson Street Auto

Diana Carter

★★★★★

4 years ago

10/10 would recommend. Was able to get my car in and out same day and was told exactly what was done and why it was done to my car when I picked it up. Very affordable and honest.

Matthew Richards

★★★★☆

13 years ago

Had an issue with the cylinders not firing in my 2003 Jeep Liberty. When I brought it in, they guessed that they would need to take the engine apart to get at the injection system. I knew this would be expensive, but I needed the work done anyway so I asked them to proceed. The next day I got a call saying the work was done, and they didn't need to go so far as taking anything apart. Turns out it was just the ignition coil, so it was a quick fix. This was the first time I've had a mechanic quote me for expensive work but then do a much less expensive procedure because that was all that was necessary. Who takes the time to find the real problem when you have permission to charge more? Very honest, and I couldn't ask for a better price around here. Will continue to do business here for the foreseeable future.

clementina sequeira

★★★★★

3 years ago

I loved the honesty and availability as quickly as possible. the way he explains the problem and the different ways to fix it make me confident it's my garage of choice

tyler D'Agosta

★☆☆☆☆

6 years ago

Never had an issue with these guys before been a long time customer but after last time I brought my vehicle and I will not be going back paid for a sticker didn't get one cuz they won't put their name on their own work yeah I got overcharged for minimal work they did not give me an itemized bill so I have no clue what the price what dam is in money was spent on when I just did three times the work that I had them do on my own in less time than they did for the one thing I asked they fixed one brake line only three inches of it that does not take two and a half hours when I just did all of my brake lines in an hour and a half. Mechanics were completely rude and ignored every question I asked and had an attitude and complained about me having my vehicle there the whole time it was there even though I made the appointment a week in advance they basically had me leave because they had Walk ins they wanted to take care of for inspections instead of doing the job that I asked them to do and made an appointment for

Marcos DaSilva

★★★★★

9 months ago

Good place to have your car inspect No appointment needed

Agustin Medina

★★★★★

12 years ago

I bring all my cars there to get inspected. They have been honest with me since I was 16 and brought my first car there for inspection, never quoted me on something that didn't need to be replaced. Now I'm 25 and bring my Audi there for maintenance when need be. Small garage but VERY HONEST, hard to find now-a-days. Whenever anyone ask me to refer them to a garage this is where I refer them to.

kyristynia larrabee

★★★★★

Edited 2 years ago

I love this guy , He is honest and wont screw you over , I feel bad sometimes as he takes on more work then he can do as 1 person . But I love him ! GREAT HONEST GUY AND I COME FROM HAVERHILL MA to see him

bobbi jane plummer

★★★★★

6 years ago

I find them fair priced. They usually can get you in same day for inspections. People that work there are very nice and explain any issues. Great place to go.

Elizabeth McGill

★★★★★

8 months ago

Got my last ever inspection. No fuss, overhead or goblitgup. Tell Tom I sent you.

Samantha May

★★★★★

9 months ago

Was to referred to by my sister. The service made me feel like family very sweet people and quick service i recommend everyone to come here !

Squirrel Attackspidy

★★★★★

5 years ago

Tom is awesome. I've been bringing my cars there for over ten years and he never disappoints. Super nice guy and he charges reasonable prices for things that need to be done. He doesn't try to jack up the price either, trying to get you to buy parts and services you don't need, but he will let you know if something will need to be replaced down the line.

Hazarika Bashir

★★★★★

11 months ago

Tom is very straight forward. Will not cheat you for a dime. Very helpful individual. But he is busy so be patient.

Rachel Gilbert

★★★★★

10 months ago

It is a good Mom and Pop's business the owner is very helpful and very pleasant the prices are right good place to go and have your car repair and he is honest and he'll only do the work the car needs and not anymore than that you have a car that needs work contact Artisan garage you will be very satisfied with the services

Aasia Mahmud

★★★★★

9 months ago

This place is great. Very nice people who offer stellar work at an affordable price. Been going here for years and will continue!

Brian Mcdowell

★★★★★

10 months ago

Absolutely,How many times Tom has given me a ride home, fantastic Excellent troubleshooter,won't hesitate working on older vehicles at fair pricing, True Honest Mechanic.

Melissa Nelson

★★☆☆☆

7 months ago

I took my car in on Monday and the owner Tom give it back today and sui thought it was fixed but 340$ later it died again so he said he could change the alternator now but I found out the belt he changed for me cost 30$ n an inspection was 40$ but I paid 340$...I was told but others I got robbed n it sux being stuck on the side of the road! I can't afford to fix anything else right now!

Shayla S A

★★★★★

10 months ago

I've been taking my car to Otterson Street Auto for years. The owner is incredibly nice, honest, and always helpful. He takes the time to explain everything clearly and gives you accurate, trustworthy information about any issues. You can really feel that he cares about his customers and their safety. It’s rare to find a mechanic like this. I highly recommend Otterson Street Auto and will definitely keep coming back.