Pacific Auto Service

Rose M

★★★★★

a year ago

I highly recommend Pacific Auto Service! I recently took my car in for service, and they were extremely helpful. They clearly explained what my car needed, provided pricing upfront, and waited for my approval before starting any work. The final cost matched what they quoted, and they addressed all my concerns. Great service and transparency!

Wolf Lange

★★★★★

9 months ago

I had a special problem with my Ford transit van and went to my longtime mechanic. He was not able to help me but referred me to Olivier at Pacific Automotive. Olivier and his team immediately diagnosed the problem, and didn’t charge me for things I would have expected they might have. I found him to be very honest, a great communicator, and a skilled auto mechanic. I will definitely be back!

Charlie Smyth

★★★★★

a month ago

Extremely competent, thorough, and knowledgeable. Our extended family trusts them with all our vehicles.

C V

★★★★★

a year ago

After taking my 2013 BMW M6 to different places to have it aligned and it didn't turn out right, I finally found Pacific Auto Center, excellent customer service and most importantly my alignment turned out excellent.

Oliver Gregory

★★★★★

9 months ago

Highly knowledgeable, incredibly professional, and first-class customer service. I drive an old truck and work on it as a hobby but was experiencing brake issues and needed a professional's advice. Pacific Auto Service came highly recommended to me by a friend who has been a satisfied customer of theirs for > 5 years. I dropped the truck off in the morning and had a full detailed analysis + quote emailed to me later that afternoon. Over the next ~week the team overhauled and repaired the 30-year-old brake system, in addition to some other smaller repairs/maintenance, keeping me updated with emails and texts along the way. It's obvious they have a great culture and take pride in their customer service. I was particularly impressed with the leadership - Olivier and Fernando are both knowledgeable, hard working, super organized, and professional. When they came across something that likely needed repair but was outside the scope of their shop (the front end lift kit had some flex that needed reinforcement) - they provided a recommendation for a local off-road specialty shop that could do the repair. These guys go above and beyond. They also have a beautifully simple website for keeping track of previous work done and when to schedule regular maintenance like oil changes. I left as a very satisfied customer and plan to take my truck back here for all future maintenance/repairs.

Matt Mannell

★★★★★

6 months ago

Very professional and clean front office and shop. Staff explains things well without excessive upsell of add ons. I came in thinking I had a specific problem, and was prepared to execute that repair, but the Pacific team checked into it and advised it was not needed. Appreciate the honesty and transparency.

Rachel Bitte

★★★★★

4 months ago

From initial quote to completion of brake pad/rotors was super professional, responsive, informative and thorough. Much appreciated their professionalism.

Craig Prosser

★★★★★

6 months ago

Everything was excellent from the start to the finish. They listened to what I indicated was happening with my vehicle and they were able to take that and come up with viable solutions to remedy all of the issues. The best service around—friendly, knowledgeable, and helpful!

Michael Malleske

★★★★★

7 months ago

My recently purchased preowned sprinter broke down and put me in a panic, as I’ve had trouble finding a mechanic who will work on those vans. But it was meant to be because I found Pacific Auto. Olivier was very communicative and transparent about the work being done. The car runs beautifully and the pricing was very reasonable. I will certainly be coming here for future maintenance.

Thịnh Trần

★★★★★

4 months ago

I was searching a place near my house for oil change. The Pacific Auto Center popped up and i satisfied with the service. I came in without appointment but my car was quickly put into work.

Elias Ayres

★★★★★

7 months ago

I've been a loyal customer for almost 15 years now (maybe longer). Olivier and Fernando are awesome, honest, and the work done here is impeccable. One of the few places I trust with my car.

Vanessa Perea

★★★★★

9 months ago

I took my SUV here a couple of weeks ago to get the brakes fixed and the service was outstanding. It was very easy to get in contact with the company and set up an appointment. Their waiting room was pleasant and facility was very clean. They were all very kind and transparent about the services needed and they were able to get me in and out in a couple of hours less than they originally quoted. The total cost was very reasonable as well. Highly recommend and will definitely come back for any service needed in the future. Thanks so much!

Elizabeth Monroe

★★★★★

2 months ago

Timely, clean calm waiting area. VERY knowledgeable about what I needed and provided extra info about my car. They should be giving lessons.

John Granger

★★★★★

4 months ago

Took my 1995 Toyota Avalon to Pacific Auto Service for brake inspection and replacement. I was led to believe by a local Toyota dealership that all four wheels needed brake pad and rotor replacement. However, Pacific Auto determined that only the rear brakes needed replacement. I very much appreciate their honesty and will become a regular customer.

Andy Braceros

★★★★★

4 months ago

Received a referral from my cousin for Pacific Auto Service when our car broke down visiting San Diego. After the diagnosis, an itemized listing for recommended repairs was received. After all repairs our car ran like a Swiss watch. Driving home was fun again. Mahalo to Pacific Auto Service for giving me peace of mind and taking care of us.

Reyna Abreu-Vigil

★★★★★

2 months ago

Passing through San Diego when I had some unexpected car problems that luckily Pacific Auto could help me with! They were able to fit me in, provide affordable service, and send text reminders throughout the day. Thank you!

David Russell

★★★★★

3 months ago

Drove back to home in Baja. Easy drive and hard at times to keep the speed down. 80 is as smooth as 50. No complaints. Truck is setup for off-road activities. Not sure alignment is all that necessary; but it’s a good check that everything is working as expected. Added bonus being worked on by mechanic who owns the same model.