Pacific Heights Chevron Auto Repair

Sarah Board

★★★★★

a year ago

I've always taken my car to its original dealership for servicing, but after being told there were 5+ things wrong with my car last time, I decided to try Pacific Heights Chevron Auto Repair for a second opinion. I was able to get an oil change and front/rear brakes replaced for half the price of my dealership's quote. Very impressed with their customer service and ease of making an appointment within a day. Dan is awesome, informative, and transparent with you. Rotated my tires, refilled washer fluid, and did some other diagnostics as well. I will definitely be coming back!

MacKenzie Martin

★★★★★

11 months ago

I live in Pac Heights and was getting gas one day when one of the employees came out to let me know my tire pressure looked low and was so friendly and helped me get the tires looked at. Was such a good experience I came back to get a bunch of work done and they couldn’t have been more helpful and kind. They walked me through everything that needed repair. Great experience. Would recommend this place to anyone.

A McEvoy

★☆☆☆☆

2 years ago

I went to this place to get oil change. The next day, on interstate 80 I see a warning sign on my dashboard that engine oil is at minimum level! I am a regular customer and they scammed me. They didn’t top up my car w engine oil. It’s one thing to be over charged for service, but to be deceived this way is egregious. I was speechless.

Louise Miller

★★★★★

a year ago

Excellent service, as always. This visit, my 6th, was efficient, and, thankfully, my very old Honda passed it's smog check! I appreciate their individualized care, when explaining issues with smog checks and more involved care. The friendly staff create a very pleasant atmosphere. The opera music played ate the pumps in encourages me to also make this my regular gas station.

R C

★☆☆☆☆

10 months ago

Dropped off car at appointed time, was told to pick up “a little over twelve”. Called at 12:30, was told to “pick up at 3pm”. Upon confirmation, the person responded “2pm” and “I didn’t tell you to pick up at 12, I wasn’t at the front desk, there are cars that came before you that needed xxx” - rude, condescending, unapologetic. I had to rearrange my day accordingly. For paying $300 for basic smog check & oil change, I expected more, and at a minimum not to be yelled at for clarifying pick up time.

Zihao Zhang

★★☆☆☆

Edited 9 months ago

Do not come here for smog test. Owner is very rude and said retest cost FULL amount so I have to pay $90 dollar twice. Refuse to provide any discount initially, only after a heated argument he said oh we can do maybe 10% discount. i have never seen anything like this in the business. Owen keep insistent “I did not ask about retest rules before signing paper” Come on we are not dealing with law firm here this is a smog test. How about you treat your customer nicely and I will happy do the retest at a fair price. I am giving this place 2 star because they did do the test quickly and was able to book appointment same day. - thanks for the reply but you can check security camera if you want, the attendant insisted charging FULL PRICE for retest. i’m not sure what policy you are referring to.

Pat Gallagher

★★★★★

a year ago

Smog service was fine. Only took about 15 minutes. Technician Dan was great. One concern though: I checked pricing at other locations and your price of $99 for that service is the most expensive in S.F. Because of that, probably won’t be doing future smog checks there. Just wanted to let someone know. Thanks..

Icy Bear

★★★★★

a year ago

wonderful friendly staff, got my smog check done easy and quick. called in in the morning, same morning was there! also such a nice area to walk around while they worked on the car

Hannah Weinstein

★★★★★

Edited 10 months ago

Pat was so helpful. Very efficient, took about 30 minutes to get a smog check and he explained how everything worked with the DMV. So kind and efficient

Alyson Talley

★★★★★

a year ago

I always have an excellent experience here. They go the extra mile, and deliver quality service and so polite and thoughtful. They fixed a blinker problem I had when I just went in for a smog certificate! I never need told them about it… and at no charge! We are almost trained to forget about great service these days - Pacific Heights Chevron Auto repair remind us.

Phyllis Byrd

★★★★★

a year ago

I could not have been more pleased with the customer service, speed of service and quality of service I was provided. It was my first trip to this location for a smog check, and I will definitely be going back in years to come. Thank you all for making me and my dog feel so welcome!!!!

DRACULA'S BEARD

★★★★★

a year ago

I'm am overwhelmed by the highest quality of service I received here, I had a hunch that this unassuming neighborhood spot would be a good bet and it was such an incredible experience I couldn't believe it. Everything was perfect. I'm only going here when I'm in San Francisco. Thank you team! You're awesome

Brooke Carmen

★★☆☆☆

Edited 11 months ago

I greatly appreciate some aspects of the service, but overall, I would not recommend. *Update - the owner never responded to my email (in their response below). I had to file a complaint with Better Business Bureau.

Ryan Benkeser

★★★★★

9 months ago

I had an excellent experience with Dan and the folks at Pacific Heights Auto. They seem very trustworthy and run an efficient operation. Will continue servicing my car here for the foreseeable future!

Katy Mann

★★★★★

a year ago

Stopped in to ask about scheduling a smog check and they were able to fit me right in. They said it would be an hour, but they called in 20 min to let me know it was done. They also let me know there was a recall for the daytime running lights and let me know what to do for that. They were super friendly!

Molly Hale

★★★★★

11 months ago

I was able to get a smog check within an hour of calling, and was done 40 mins later. Super nice lady and staff overall!

Mike Armstrong

★★★★★

a year ago

2nd visit both times for smog tests. I really appreciate that you can make an appointment and they have been ready both times when I arrived. And they complete the smog test very quickly.