Portola Auto Services

Erik Greenfrost

★★★★★

2 years ago

Ed has been amazing to work with. No matter how busy they get he will find a way to fit me in and I trust him to give an honest quote and to do the best he can within my budget.

Joey Nguyen

★★★★★

8 years ago

Ed, the new business owner, is great. I take my car here all the time for maintenance and aftermarket parts. He used to work at Twin Peaks Auto, but recently acquired this shop. He's one of the only mechanics I trust with my car.

Katherine Cass

★★★★★

2 years ago

My go-to local mechanic! Super friendly, nice and explains in layman's terms what is going on. Gives me options on price ranges for parts and also consults on tradeoffs. Been taking my 2013 Audi Q5 here for years! CV joint replacement, brakes, rotors, etc.

Zhuang Yuan (Zayn)

★★★★★

6 years ago

Ed is highly knowledgeable and really knows his craft well. He doesn't overcharge for his services, gives more than he receives, and is a really honest man. Great service and will definitely recommend to anyone with car problems!

Hailey Jones

★★★★★

5 years ago

Ed was super friendly and genuine. I had only come in for my vehicle to get inspected, but Ed seemed very honest and had a good sense of humor! Heaven forbid I need any repairs to my vehicle. But if I do, I’m coming back to this shop!

Christa Fernandez

★★★★★

3 years ago

Ed is the man!!! I have been to many mechanics and finally found Ed. He is an expert at his craft (fixing cars), and his prices are unbeatable! Ed is more like family at this point. That's the love that he puts out towards his clients. We are very lucky to have you Ed. Thanks, Christa (Rick's Niece)

Olga Sukhenko

★★★★★

5 years ago

Ed is an awesome mechanic, very knowledgeable and trustworthy. We have been taking our vehicles to him for many years and he has always been super honest with his assessments and estimates. Ed does great work and always uses factory parts. I'd give him more stars if I could!

Robert Davis

★★★★★

4 years ago

I have been going to Ed/Portola Auto Service since September 2016. He consistently goes above and beyond in providing outstanding service. Ed is an exceptional and honest mechanic (rare in this day and age) who does quality work at extremely fair prices. Over the years I have trusted him for all my automotive needs - and will continue to have him as my mechanic for as long as I have a car. PS. He is also a very nice, friendly guy.

Robert Davis

★★★★★

6 years ago

Without exception, Ed (the owner since September 2016), is a rarity in the Auto Mechanic industry: He has proven to be honest, reliable and extremely personable. I highly recommend Ed and he will be my mechanic for life (mine or my car's - whichever comes first). I can't express my pleasure enough concerning Ed's trustworthiness, reasonable pricing and his emphasis on providing exceptional customer service .

Erik Gonsalves (Empire)

★★★★★

8 years ago

The new owner Ed is a highly-skilled mechanic, an honest businessman, and a great guy! I've been getting my cars serviced by him ever since he was running the show at Twin Peaks Auto and is one of the few mechanics I respect/trust! Ed is very accommodating whenever possible, with quick and efficient service, top notch quality, and very affordable/competitive prices! I leave his shop a very pleased customer every time! Whatever shop that Ed is a part of, runs with the utmost highest ethical practices that he represents! I highly recommend him and Portola Auto Services!

c chan

★★★★★

4 years ago

Ed is a great mechanic and honest too! Like the other reviews say, he quotes you only what you need and doesn’t try to upswell you. Hilarious and hardworking guy. Also service is fast and efficient too. Ed also provides over the top service. I took my car in for a mirror replacement, and he checked my liquids and tires as well(even though I didn’t ask him to). Will definitely be back !

dms

★★★★★

2 years ago

My friend's recommended Auto Portola and am I ever so glad that she did! I texted them for an estimate and got an immediate response (reasonable price) and scheduled an appointment. On the day of the appointment, I met ED and what a nice guy he is. Also, extremely knowledgeable and HONEST. Fixed my car the same day and did a great job! Thank you Ed & Portola Auto. You guys are now my go-to mechanics!

Odalis Turincio

★★★★★

2 years ago

Trustworthy mechanic… need I say more? Ed has been working on my family’s cars for years and he has always treated us with kindness and respect. He does quality work, he’s very communicative, and honestly just a nice guy. Solves surprise issues as well as excellent maintenance work.

Quy Nguyen

★★★★★

a year ago

We were recommended Portola Auto Service by a friend few years ago. Since then ED was our mechanic. He is top notch mechanic with an extremely knowledge. You always get a reasonable repair cost with a quick response time. Thank you Ed and Portola Auto Service. We were slept well when our cars under your care.

sams manik

★★★★★

7 months ago

They run an honest business. Ed is great. I showed up with a busted tire without any appointment. I was in a rush. Ed and his colleague dropped everything, and quickly fixed up my car in no time free of charge. Grateful for their generosity. Will always come to this shop for auto repair needs. Highly recommend.

Ray Santiago

★★★★★

Edited 8 months ago

Update: 07.08.2025 It's one of those ol' adage, "when it rains, it pours." I've had my Jeep for the last 13 years and in that duration, it has been relatively trouble-free. However, in the last six months, I've had issues one after another, either to get it to pass smog test and some performance hiccups here and there. It is aging and as much as I could, I've always been on top with preventative maintenance and upkeep. Nonetheless, it's a mechanical and electronic object and things are bound to crop up over time. And that's what brings me to do an update with Ed. Whenever I feel something is "just off" with my Jeep, I place a call with him and he listens to give me advice. A couple times, he recommended I change something on my own to save money and I do, his advice was spot on. And other times, when I feel it's over my head, I bring it in and Ed will plot out how we go forward. Everything he's fixed has been spot on and the repairs stick! Ed has become my regular mechanic and I'm glad to have someone on my side and has my back. With all the time I spend in my Jeep, I almost feel like it's my second home and its well being is paramount to my lifestyle. This follow-up post is to ensure that my initial review wasn't just a one-off, but rather a strong relationship I've built with Ed, based on trust, reliability and honesty. Thank you Ed for all you do for me. I was stranded with my Jeep that just wouldn't work and I called Portola Auto Service, answered by Ed, the man I wanted to reach. This place was highly recommended to me by a good friend who'd had service done there. Original Review: I was in a stressful dilemma, needing a place that would accept my Jeep for service immediately and will arrive by tow-truck. Ed had a full garage, but he sensed my urgency, had empathy and said he'd make room for my broken Jeep. By day's end, he had diagnosed the issues, complicated by the way, and in the morning, he had an estimate. Parts were to come in the next couple days and his efforts in acquiring the replacements and with expedient work, my Jeep was repaired and ready in a few working days. Ed gave me updates along the way and when it was all done, he sat down with me to show me the replaced parts and all that he had done. He was earnest in explaining to me the process. I know a bit about engines and have worked on my Jeep myself and I understood what he had to go through. Knowing my Jeep in depth, I knew that Ed was honest in the work he had done and fair in pricing. To know a mechanic and shop with integrity, good work and one that delivers in a timely manner, those are rare and precious qualities you don't ordinarily see bunched up together. Can you tell I'm a fan?

Jamie Bedford

★★★★★

a month ago

The staff at Portola Auto were very friendly and helpful! They were able to fit me in to their schedule last minute, and were refreshingly clear about the work they needed to do and the risks involved, and checked in with me by text to offer alternatives and get my OK before proceeding. Excellent service!