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About Business
Portola Auto Services brings expert Car Repair solutions to the local community in San Francisco, CA, San Francisco. From Auto repair shop, Smog inspection station to complex Car Repair projects, they maintain high standards of service quality. Local residents in San Francisco, CA appreciate their attention to detail, leading to a consistent 4.8/5 rating from 53 reviewers. By focusing on the specific requirements of the San Francisco, CA area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across San Francisco, CA and beyond.
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Google Reviews
Jamie Bedford
★★★★★ The staff at Portola Auto were very friendly and helpful! They were able to fit me in to their schedule last minute, and were refreshingly clear about the work they needed to do and the risks involved, and checked in with me by text to offer alternatives and get my OK before proceeding. Excellent service!
Ray Santiago
★★★★★ Update: 07.08.2025 It's one of those ol' adage, "when it rains, it pours." I've had my Jeep for the last 13 years and in that duration, it has been relatively trouble-free. However, in the last six months, I've had issues one after another, either to get it to pass smog test and some performance hiccups here and there. It is aging and as much as I could, I've always been on top with preventative maintenance and upkeep. Nonetheless, it's a mechanical and electronic object and things are bound to crop up over time. And that's what brings me to do an update with Ed. Whenever I feel something is "just off" with my Jeep, I place a call with him and he listens to give me advice. A couple times, he recommended I change something on my own to save money and I do, his advice was spot on. And other times, when I feel it's over my head, I bring it in and Ed will plot out how we go forward. Everything he's fixed has been spot on and the repairs stick! Ed has become my regular mechanic and I'm glad to have someone on my side and has my back. With all the time I spend in my Jeep, I almost feel like it's my second home and its well being is paramount to my lifestyle. This follow-up post is to ensure that my initial review wasn't just a one-off, but rather a strong relationship I've built with Ed, based on trust, reliability and honesty. Thank you Ed for all you do for me. I was stranded with my Jeep that just wouldn't work and I called Portola Auto Service, answered by Ed, the man I wanted to reach. This place was highly recommended to me by a good friend who'd had service done there. Original Review: I was in a stressful dilemma, needing a place that would accept my Jeep for service immediately and will arrive by tow-truck. Ed had a full garage, but he sensed my urgency, had empathy and said he'd make room for my broken Jeep. By day's end, he had diagnosed the issues, complicated by the way, and in the morning, he had an estimate. Parts were to come in the next couple days and his efforts in acquiring the replacements and with expedient work, my Jeep was repaired and ready in a few working days. Ed gave me updates along the way and when it was all done, he sat down with me to show me the replaced parts and all that he had done. He was earnest in explaining to me the process. I know a bit about engines and have worked on my Jeep myself and I understood what he had to go through. Knowing my Jeep in depth, I knew that Ed was honest in the work he had done and fair in pricing. To know a mechanic and shop with integrity, good work and one that delivers in a timely manner, those are rare and precious qualities you don't ordinarily see bunched up together. Can you tell I'm a fan?
sams manik
★★★★★ They run an honest business. Ed is great. I showed up with a busted tire without any appointment. I was in a rush. Ed and his colleague dropped everything, and quickly fixed up my car in no time free of charge. Grateful for their generosity. Will always come to this shop for auto repair needs. Highly recommend.
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