About Business
Palmer Park Service Center Inc is a highly-reputable Car Repair service provider based in Colorado Springs, CO. Palmer Park Service Center Inc covers all facets of the Car Repair industry, with a focus on Auto repair shop, Brake shop, Towing service. With over 88 reviews and an average rating of 3.3/5, Palmer Park Service Center Inc is a trusted name in the industry. Their presence in Colorado Springs, CO ensures that residents have access to high-quality Car Repair care right in their own neighborhood. You can easily connect with their team using the contact details provided to learn more about their Car Repair offerings.
Google Reviews
Leslie
★
☆☆☆☆
3 years ago
What a useless company. Sat on the side of a busy road in Colorado Springs, with a blown out tire. They said it would be a two hour wait. We called after an hour, and apparently woke up someone at 5:30. He was not happy. Typical these days. What happened to customer service? Doesn't anyone work these days? Thanks for nothing. Definitely will not call them again.
Brian H.
★★
☆☆☆
6 years ago
I had one of my vehicles towed by them a couple of months ago. They ran quite a bit late, but completed the tow. This time, over two hours beyond the estimated time of arrival, they stopped answering the phone. Over TWO HOURS late, won't answer the phone, and just leave me stranded on the side of the road. That is nothing short of unacceptable.
Gia Terbossa
★
☆☆☆☆
3 years ago
USAA used this company to tow my car. I recieved about 7 or 8 etas ranging from 60 minutes to 100 minutes to 2 minutes to 3 minutes. Eventually (three hours later) someone from the company texted to tell me they could not come because they were too busy. They could've at least given me a courtesy call, but no, I guess a text seems sufficient enough for these people. Do not use this company, and i will make sure USAA knows not to use them for their customers. Absolutely ridiculous and unprofessional.
Christopher Barrett
★
☆☆☆☆
3 years ago
Subaru star link roadside assistance assigned this company to tow my vehicle. After an hour I called Subaru back and got the number to this business from them. Called the business and asked the guy who seemed like the owner if they were coming and he very aggressively with attitude told me he “gave Subaru a 2 hour ETA and it’s only been an hour”. I said ok that’s good to know, I was not informed of an eta. He hung up. I called back an hour later because still nothing. When I said “hey I’m still here can I have an update?” He immediately laughed in a rude manner and said his driver couldn’t get a hold of me cause they had a wrong number from Subaru so they just didn’t come. And THEN when I said ok well I’m still here he replied with an escalated tone and using profanity that it wasn’t his fault I gave him a wrong number and he’s canceling the service. I mean this guy actually freaked out on me. Wow. I been sitting on the side of the road for 2 hours waiting on you and this is how you treat people? I Legitimately believe the world would be a better place if your entire family tree died to Covid.
April B
★★★★★
2 years ago
So thankful this was the company used to tow my vehicle via roadside assistance with American Family. I was notified by Jacob how long it would be via phone and he was kind to keep me in the loop. He also waited a few minutes as I had to LYFT to the location cuz UBEr was taking too long. Jacob reassured me, kept me updated, showed me how to put my Jeep in neutral when locked, and answered my calls. He was very kind and professional and did a great job.
Gail Ritter
★★★★★
2 years ago
My insurance company contacted Palmer Park Service Center to tow my car to Colorado Springs. They were on time and had to navigate a very long and snowy driveway to pickup the car. They got my car safely down the hill and delivered to the dealership quickly. Will definitely use them again.
May
★★★★★
2 years ago
James was very nice. He was considerate in making sure that there was no scratch in our driveway. He even called back to give us an advice on how to fix our car based on the leak he saw. He also left our car secured in the repair shop. We appreciate your excellent service. Thank you.
Ryan Wise
★★★★★
2 years ago
This company is really about their community. My wife was in an accident and they were quick on the scene and got the truck to the back yard after some planning the job was done with no extra damage to the truck. Being it had no back wheel I was shocked. These guys really know what they’re doing and take their time to do it right. And the pricing is great I thought we were gonna have to pawn out other car but the price was easily negotiated where everyone was happy.
Chris P
★
☆☆☆☆
a year ago
Stopped in this business to get some air in the almost flat front tire on my motorcycle, the attendant was extremely rude when stating $3 cash only. I explained I had no cash, to which he shrugged off. In my opinion this is the epitome of bad business, not only was my vehicle unsafe but if he had handled differently he would have gained a customer. Now I will never return.
Adam LaGrange
★★★★★
a year ago
Called Good Sam for my roadside assistance and they used this place for my tow. Clayton my tow truck driver was there before me and such a professional when he arrived, even called me before opening my gate to go on my property . He was just an all around good guy. Text alerts kept me in the loop the whole time. Thanks Bob for your awesome crew
Marsha Woolerton
★
☆☆☆☆
10 months ago
My car was towed here after an accident. I tried for over 7 days to get in touch with them to get my vehicle. Owner finally called me back on day 10 very rude and says I owe almost 800 and it's not his fault he couldn't get back to me before to get the vehicle and I owe that no matter what. He is the rudest person I've ever dealt with and I wouldn't recommend a rat dealing with these people
Crystal Gonzales
★★★★★
2 months ago
James was amazing! Friendly, kind and professional. He made a stressful situation easier to deal with, thank you!!
Ackchan 451
★
☆☆☆☆
7 months ago
This company should not be used in any way shape or form. Their drivers are absolutely atrocious. I watched one drive for 30 minutes yelling at every single car near him while simultaneously cutting them off and waving both hands like a mad man. They truly need to restrict their drivers and not allow maniacs to drive their cars.
Brooke F
★★★★★
2 years ago
Jim was hands down the BEST tow truck provider I've ever had. He was helpful, quick, informative and provided comfort and ease in towing my vehicle. Very grateful it was this company that serviced my towing needs. Even with his recent injury, Jim was able to help us out the day after Christmas and I'm beyond thankful.
Mark Lambuth
★★★★★
2 months ago
Extremely difficult intermittent problem with not starting. Bob persevered and got it fixed. His many decades of great service for me and his exceptional abilities as a mechanic mean I won't go anywhere else.
Taylor Hollars
★★★★★
2 months ago
Towed my vehicle after I had an accident, very informative of our options for towing and what to do next. The next day when I had to pick up some items I left in the vehicle they were very kind about it. Left my car in the garage because we called about the items, and allowed me to do what I needed to do.
Yvonne Phillips
★★★★★
3 weeks ago
Our driver James, was awesome! Let me hang in his truck while hooking up my car. Fast and friendly service! Thanks y'all!
Jena Foster
★★★★★
5 months ago
My husbands truck (1990 C1500) has been on its last leg for a while, Bob had it 4 days and it runs like a new one. Speedy service, and Tow??? I had no idea. I work in the auto industry and so happy to carry his wrecker number. Cause you neva know. 🙂 Thanks Bob fixing the truck so I could have my car back.
Christina Robarge
★★★★★
3 months ago
Tow was coordinated through my insurance company. James was my driver and he was very communicative from start to finish. He takes pride in his work and is very friendly! I recommend these guys based on my experience with James. Very smooth transaction.
Danny Carden
★★★★★
a month ago
I had the the pleasure of James Mccuiston taking care of my Jeep. He apologized way too many times for being slightly late in Colorado interstate 25 traffic 😂. He made double, triple checked my Jeep was strapped down. Gave it the old "That's not going anywhere" snap on the ratchet strap. I knew it was in safe hands! Wonderful professional service. Highly recommend! Man deserves a steak dinner!
