Park Service

Nick Dickens

★☆☆☆☆

3 years ago

Short version: Don't come here unless you want to pay 35-50% of your battery cost when replacing it under full warranty. Following the recommendation of a family member, I came here to get my CR-V's battery replaced in early 2021. The battery failed a year and a half later, and I came back in to get it replaced as it was still under warranty. The employee I talked to was willing to replace it, but said he would charge me $75 in labor (over 1/3 of the full cost of the 3-year-warranty-battery itself). The employee then offered to "cut me a break" on the labor cost since it was a situation where the battery they had sold me had failed and was still covered by warranty. Turns out the "cutting me a break" ended up consisting of taking just 10 bucks off the bill after the service was rendered, ultimately forcing me to pay 1/3 of the battery's cost to replace it despite it being under warranty. Had I brought in a car where the battery replacement was more complicated and time-consuming, the situation would have felt much less underhanded. However, since it takes about 5-10 minutes (max) to replace a CRV battery, and given that this was a situation where the battery they had initially sold me had failed while under warranty, the whole exchange felt like a ripoff. I tried to talk about this to the employee, but he tersely told me that the battery failing was "not his fault." I cannot speak to this establishment's integrity with regard to performing and charging for other auto services, but I would strongly advise anyone who simply needs a battery change to go to one of the many other places in the Twin Cities where installation is free with purchase/replaced for free when the product fails while under warranty. ****Edited 8/15/2022**** Owner's Response: I told you the battery was under warranty and you would be charged labor. You are welcome for getting it done quickly and on short notice. Call me in the morning and I will refund you, I don't want someone upset over a measly $63.00 Update: When my partner called to simply verify the status of the battery’s warranty, you told us to come in this afternoon because you could easily take care of the battery replacement today. Further, dismissing the $63.77 charge for a battery change that was covered under warranty as a “measly” nonissue is notably at odds with your behavior after I raised these same points to you in person when I came to pick up the vehicle. Regardless, I will be happy to call and receive a refund tomorrow. Instead of being unprofessional and minimizing the situation that you created, you could have just apologized and offered a refund based on the circumstances rather than attempting to discredit criticism of your business practices that you were happy to defend prior to details being posted on the internet.

W L

★★★★★

2 years ago

I had a flat tire on a Sunday morning and every places I called couldn’t get me for another week. Park service was able to get me in right away and did a great job fixing my tires. Highly recommended.

Dan Knights

★★★★★

9 years ago

We have used Park Service for all auto repairs for several years and they have been honest and reliable every time. For example, we had brought one car to a number of different mechanics over the years for the same recurring problem, and every mechanic claimed to have found the problem and solved it while charging hundreds of dollars. Then the problem would come back again within a few months. When we brought it to Park Service the mechanic told us that he thought he had identified the problem, and that it was going to be really costly to fix completely, but that he had jury-rigged a decent solution basically for free. They are also good about calling for approval before adding any additional charges.

Dale Dobias

★★★★★

4 years ago

A recent string of bad luck has brought me to the amazing folks at Park Service Station. In the span of 8 days I have had to replace the same right, rear tire, once as the result of a massive pothole, and today because I'd run over a large screw. Both times they were able to get my vehicle in for service almost immediately, assess the problem, find a replacement tire, and get me on my way the same day. While I sincerely hope to make it through the rest of the winter driving season without another tire emergency, I'm thankful for Park Service saving the day -- Twice!!

Kate

★☆☆☆☆

3 years ago

I’ve been going to this mechanic for the past year. They seemed good, until they weren’t. I recently had an oil change from them. They told me that I needed new tires- failed to tell me there were 3 nails in my tires. To make matters worse, they loosened something when changing my oil and didn’t tighten it enough. This caused the car to stall and Valvoline (yes, the place that only has technicians) noticed the issue and fixed it. Called Park Service to inform them, they did absolutely nothing and denied it was them. Save your money and time, find another shop.

Nik P

★★★★★

9 years ago

Park Service has always been good about getting my car in and out for quick oil changes. They always call to let me know when it is finished. I hear they are a little more expensive than taking it to larger more corporate shops. So far they have done good work for me and for the location and ease of me dropping it off and walking to work, I'll pay the extra labor costs. Their quotes have been accurate for repairs so far.

Casey Snyder

★★☆☆☆

3 years ago

After years of having my vehicle serviced here I am no longer coming back. I've had good quality work done on my vehicle, but I am let down with the service and communication by the techs here. I came in recently for an oil change and asked them to check an ongoing issue that triggers my check engine light. I also was advised on a previous visit to have my front end suspension worked on so I opted to get that done too. They did a good job on the suspension, but didn't do the oil change or code my check engine light. I had to come back a week later (today 3/25) and spend another $60 for an oil change and again they did not code the check engine light telling me I need to come back again later. I know spending thousands of dollars doesn't entitle me to perfect service, but I have consistently felt that what I've asked has been ignored.

Georgia Hancock

★☆☆☆☆

2 years ago

Had my catalytic converter stolen and took my car here to hopefully get it replaced. They refused to give me any type of ballpark price estimate over the phone, and after looking at it they initially quoted me $3500. When I made it clear that was ridiculous they brought it down to $1500. I took it to another shop down the street that did a great job for less than half that price. I would not recommend coming here, they’re clearly interested in inflating prices to see what they can get away with.

Constance Chen

★★★★★

2 years ago

Had a headlight bulb burn out a day before a roadtrip. I saw this shop had great reviews and was really fast so I called. They got me in right after I called, fixed my light in less than 10 mins, and only charged me for the bulb since it was such a quick fix. This is definitely a shop I would trust for all future needs. They seem very honest and reliable!!!

Stacie K

★★★★★

3 years ago

The service here is incredible. I blew out a tire on my way to work and I was able to make it into their lot. Not only did they inspect the rim to make sure it was okay, but they put the spare tire on at no charge! Park Service is now my family's new garage! Thank you so much.

Randy Bunker

★★★★☆

Edited 2 years ago

High quality work. Fair and transparent pricing. Have trusted with our family's cars on everything from new brakes and tires, to oil changes and exhaust system repair, and a whole lot in between. Good communication, and won't pressure into service. Has stood by warranty when needed. It's never, ever a fun time dealing with car repairs, but Park Service has been a good partner, does really good work, and treats us with respect.

Flimon Eyob

★★★★★

2 years ago

I was very impressed by the efficiency and professionalism of Park Service auto. One of the difficulties things about moving to a new area is finding a reliable and trustworthy auto shop, I’ve been needing to get my rear shocks replaced for a while now but have been holding off because I wasn’t comfortable with the previous auto shops I contacted. Yesterday I asked my manager at work if she could recommend a place and she immediately brought up park service. I dropped off my car this morning and after an hour they called me with a quote that was $200 cheaper than the one I was given by a previous shop. They did an excellent job and the whole process was smooth and seamless. Safe to say I’ll be going there for all my auto needs from now on. ⭐️⭐️⭐️⭐️⭐️

Chris R

★★★★★

6 years ago

After trying several different car washes in the Twin Cities area this one really stands out. You have to drive into the wash and park. Drive out when done. It seems the functionality is higher quality and worth the 1-2 dollars more you pay per wash.

Pamela Mix

★★★★★

a year ago

I have always had amazing service and positive experiences at Park Service. The mechanics and staff are friendly, knowledgable and helpful. Ned, the owner does his best to be sure that the job is done right. This is our go to place for all of our vehicles. I have been a customer since 1979 at Park Service and recommend it to family and friends.

CarWashNews

★★★★★

9 months ago

Great Service – Hard to Find These Days This station is one of the few places left that still offers full service, just like the old days. The staff is always friendly and helpful, and it’s clear they really care about their customers and treat them like neighbors. They also have great technicians who know what they’re doing. Whether it’s a quick fix or something more involved, they get it done right. It’s the kind of place you feel good about going to — honest work, fair prices, and real customer service. Highly recommend supporting a place like this.

Chris S

★★★★★

a year ago

From the initial call, I could tell that my experience would be great! A colleague recommended Park Service after hearing me talk about a horrendous interaction with the service people at the Ford dealership. The person on the phone was pleasant and responsive to my questions and said I could bring my car in the next morning(I needed brakes). I showed up and was in and out for the drop. The owner introduced himself and recalled our conversation from the day before, which was a nice personal touch. I received a call within a short while after with the diagnosis and est. $$, and after agreeing to the work, was called back within a few hours that the car was ready. So fast. Everyone was pleasant and professional. I believe in paying it forward and also prefer small business so I will be recommending Park Service to others. Thanks, Park Service!

Andrew Winfield

★★★★★

5 months ago

I walked into the front door without an appointment and had four new tires at a reasonable price in less than 3 hours. Very impressed! Good service. I would recommend.