Parkway Car Care

Ernie Matallana

★★★★★

4 months ago

I have used Parkway Car 3x and all I can say it’s awesome, honestly, and great repair jobs! James is an excellent communicator explaining the service of repair! James has excellent people skills as he exhibits professionalism and empathy for his customers! Thank you all!!

Kennedy Stelling

★★★★★

2 months ago

10/10 recommend! Efficient, honest, and quality work. James is our go to guy. Will continue taking cars here and recommending to friends and family. Extra perk of supporting local businesses!

Rich Trieu

★★★★★

5 months ago

I've been going to Parkway for years and have never had a bad experience between oil changes, state inspections, and more involved repairs. The staff are all friendly and knowledgeable, and while they've recommended additional inspections and maintenance at times, I've never felt pressured to get any of it done. Overall a trustworthy business and my first stop for anything related to my car.

Andy Lam

★★★☆☆

3 months ago

James was amazing this visit. I have always had no issues with the front or management at this location. I’ve been coming here for years and came again after recently moving back. Though I do say they are a bit pricier in comparison to other places when it comes to certain services like tires. This visit was so-so the customer service was amazing, but the speed of this placed has definitely declined. The past two times I have been here have not been great waiting an hour more than expected both times. My last visit I waited 2-3 hrs for the to forget to rotate my tires, but luckily James honored the compensation promised by the previous lady working that they would do it for free next time. This time it seems to have come to the same problem time wise, it took an hour after arrival for my car to even get on the rack as I watched it sit in the parking lot as they take other cars on back that came much after. I’ve been coming here for years but the speed and wait time is not as good as it used to be. Only thing keeping me here is the management and that it’s local.

Candace Rice

★★★★★

3 months ago

My mom had the BEST experience at Parkway Car Care thanks to James and Cameron. They went above and beyond to help her, explained everything in a way she could understand, and made her feel completely comfortable the whole time. It’s such a relief to find people who are honest and truly care about their customers. We can’t thank them enough!

Valerie Jackson

★★★★★

5 months ago

I went in to have long overdue maintenance done on my vehicle. Parkway recommend work done that some I already knew I needed other things that would be nice to get done, but what they didn’t do was recommend things that were not necessary. They also did not pressure me to get any of the work done, just a recommendation. It was stress free and they got the job done in a timely manner. James was excellent and took the time to provide excellent customer service.

Jon Solis

★★★★★

3 months ago

Communication is very key and these guys knocked it out of the park! My vehicle was done in a very timely manner once my parts arrived. I had no idea they offer a warranty on the work that they do! Definitely a solid place I would recommend my friends and family for all their needs to Parkway Car Care!

Jessica Isaac

★★★★★

2 months ago

The entire team is phenomenal, they took the time to explain what was needed and why. They addressed my concerns while providing a high level of customer service. A special thank you to TJ who talked to me multiple times and went out of his way to ensure I was updated and understood the process.

Tina Gaudino

★★★★★

a month ago

I am a returning client of Parkway Car Care but I ran in there 15 Min before closing on a Friday night to get my car inspected. Most would think that would be too much to ask, even for a returning client. But instead of sending me away, James went out of his way to make it happen for me. He told me he appreciated my family’s continued business with Parkway Car Care and took care of the inspection without any delay. Then as if that wasn’t enough the offered to test my battery for free while they were doing the inspection. Great customer service! Thank you James and Parkway Car Care.

CD GONZALEZ

★★★★★

2 months ago

Yearly inspection and Oil change. Went to get a yearly inspection last year and went back this year. I added an oil change. Extremely comfortable with service. As a female whose dad always took care of auto issues. He passed a year ago. It's scary out there when you know nothing about cars. Service was great, no upsales. Taking all my repairs to this business.

Tammy Calfy

★★★★★

4 months ago

Parkway Car Care deserves more than five stars! From start to finish, the experience was outstanding. James in the front office greeted me with such kindness and professionalism — he made everything easy to understand and kept me updated the whole time. I have never had customer service like this. I can’t say enough Camron, the technician who worked on my car, did an incredible job. You can really tell he takes pride in his work I couldn’t be more grateful for his skill and attention to detail. It’s rare to find a shop where you feel truly taken care of, but Parkway Car Care, James, and Camron go above and beyond. I won’t take my car anywhere else!

Eulogy

★★★★★

3 weeks ago

JAMES WAS AMAZING! My gear shift was broken from the inside, I bought the parts I needed and brought it to his shop weary of the pricing and the amount of time it would take. He was very patient with me, very understanding, and fixed it in under 10 minutes free of charge. Shout out to him! Woo hoo!

Ciera Spielman

★★★★★

5 months ago

I can’t say enough great things about Parkway Car Care! From the moment you walk in, you’re greeted by James at the front desk, who sets the tone for the entire experience. His customer service is truly exceptional, which is hard to find these days. Friendly, professional, polite, and always willing to take the time to explain what’s going on with your vehicle in a way that’s easy to understand. The team here is knowledgeable, honest, and efficient. They always provide a quick turnaround without cutting corners, and their prices are very fair compared to other shops I’ve tried in the area. I always leave feeling confident that my car has been well taken care of. If you’re looking for an auto repair shop that values its customers and delivers quality work every time, Parkway Car Care is the place to go. Highly recommend!

Ryan Salo

★★★★★

a month ago

Been going to Parkway for a few years, and always great service. Mostly for general vehicle maintenance, but have had a couple big repair jobs done as well. What I really appreciate, is how they explain, or “walk you through” the troubleshooting, and options for repairs. That alone tells me they care about you as a customer, your vehicle. Peace of mind!

Kayla Michelle

★★★★★

3 months ago

Parkway is thorough, honest, and ethical. I'm very satisfied with the work they did on my car. They told me which issues to prioritize, knowing that I'm working with a restricted budget, and didn't try to pressure me to make an extra buck. Their prices on tires were also the best I've seen anywhere, and for the quality of their services, you get an extraordinary value with their affordable prices. I would definitely recommend them to anyone I know.

Mark Murchison

★★★★★

Edited a month ago

The front desk associate represented a rare quality that's seems to be missing nowadays and that's awesome customer service. Transactions began an end with the front desk person... Kudos to Parkway Car Care for caring enough for your customers to pick the right person for the job... Thanks you James for your level of knowledge an generosity.

Juan Jimenez

★★★★★

a month ago

Hands down the best auto shop experience I’ve ever had. From the moment you walk into Parkway Car Care, you can tell they genuinely care not just about cars, but about people. I recently came in for a simple oil change and was treated with so much kindness and respect. They took the time to explain things about my car in a way that actually made sense, and shared helpful maintenance tips so I can take better care of it long-term. I never felt rushed, or pressured into anything. What really sealed my trust with them was when I had my mom’s transmission replaced here last summer. That’s a big, stressful repair anywhere but Parkway Car Care handled it flawlessly. Her car has had absolutely zero issues since. The work was done right the first time and it came with a warranty. That peace of mind is priceless. It’s rare to find a shop that combines true technical skill, honesty, and outstanding customer service but this place does all three. Every visit reminds me why I keep coming back. If you’re looking for a shop you can truly trust in Rowlett where people are knowledgeable, patient, and genuinely want the best for you and your vehicle, Parkway Car Care is it. I highly recommend them.