Pashby's Automotive

A C

★☆☆☆☆

2 years ago

I would rate this shop lower if I could. I have been flipping cars since I was sixteen, and I have never dealt with a more dishonest bunch of mechanics in my life. Allow me to tell you a story. I am rebuilding a 96 GMC 1500. I had the transmission rebuilt, and I picked it up from Coleman Taylor and noticed a fluid leak. My brakes were spongy as hell, so I climbed under, and loe and behold: a brake line leak. Dot 3 dripping as a class 3 from the line running along the frame rail. I was trying to drive it back to Arkansas that day so I called several shops to find one that could do that repair and hopefully have it back same day. Pashby's told me to bring it to them. When I arrived, I explained to them EXACTLY what the problem was. They told me it be at least $100 dollars to look at it. I said fine. Three days later, a mechanic from the shop calls me and proceeds to tell me my brake line was not leaking. He said the problem was "my wheel seal, or my wheel cylinder". He also wanted 1400 dollars to "fix" my problem. Being a female mechanic, I knew that the price was a complete rip off. I told them no thank you, that I could do that in my driveway in two hours for 100 dollars in parts. They said ok, come pick it up for $310 dollars to diagnose my wheel seal and cylinder. I paid it and started the work myself. When I get it apart, NONE OF THOSE PARTS WERE DEFECTIVE. NOT ONE. If you are a mechanic and looked at it you would know. I changed the seal anyway because why not? But when I went to bleed the brakes, Dot 3 straight up pours from the line on the frame rail, exactly where I showed the shop. Pashby's either has the most incompetent mechanics in the country, or they PURPOSEFULLY tried to overcharge a female, something they probably routinely do, because they did not know that I knew about maintenance. Then they allowed to me to take that fraudulent diagnosis and waste my Christmas Eve tearing apart and axle that did not have a thing to do with my very specific problem. DO NOT TRUST THEM!!!! DO NOT TRUST THEM!!!! DO NOT TRUST THEM!!!!! signed, a ticked off customer that will be coming for my wasted 310 diagnostic fee refund.

Betty Hart

★★★★★

8 years ago

I will never take my car anywhere else now. I was referred to them and so glad that I was. They had my car fixed pretty quick considering the work that had to be done. They called me and kept me up to date frequently I never had to call and get the status. The staff is super friendly. They saved me a ton of money too the previous quote I got from somewhere else was crazy. I would highly recommend Pashby to anyone in need of auto services!

David B. Peel (Peel Law Firm)

★★★★★

2 years ago

I had long known the fine Pashby family but just recently had the opportunity to bring a real problematic older car in to the shop. A car that had sat too long and had multiple issues. I found them to communicate well, assure that each step of the extensive needed work was approved, and they ultimately took care of everything. I know that Jason would be proud of how Candice has carried on the business after his untimely departure to Heaven. I think that ladies might well be nervous about bringing cars into shops sometimes, but they might feel better if they knew a wonderful lady owns and runs this one? They also loved on my dog, CrashtheLawDog. Anyway, I brought them a big problem and they came through for me. Now that restored car is going off to become a missionary kid’s very first car. Thank you Pashby’s for being there for us! God bless y’all.

Sam Salsbury

★★★☆☆

4 years ago

Pashbys is a very nice business, the people are kind and the prices are quite reasonable. However, the reliability factor is what makes me put 3 stars. I have gotten my radiator replaced as well as my catalytic converter replaced here, and both times I have had to come back due to negligence. When repairing my radiator, they disconnected my airbag system, resulting in me coming back to get it connected again. For my catalytic converter, i drove off and then heard a very loud bumping noise coming from the engine, which was the bottom falling off after not getting put on properly. Each time, however, they have quickly repaired it at no extra cost (if they charged me for it i would have rated 2 stars), but the fact that i cant rely on getting my car done the first time with major repairs just seems unprofessional to me. However, if you are looking to get a repair done at a good price with a helpful staff, this is your place. I, unfortunately, have to find somewhere else to go.

Mario Brownridge

★★★★★

4 years ago

Great mechanics work here. Always giving you extra info needed to keep your car at peak performance. Pricing is a bit high but I believe it to be the amount of work that's needed. They've never had either of my vehicles over more than 2 days. Fast and efficient work.

Jim Marple DIY

★☆☆☆☆

3 years ago

I cannot recommend Pashby’s. They charged me over $1,100 to service the brake system on my 1995 Town Car and I drove less than 300 miles and smelled smoke. I pulled over to the side of the highway and my rear/left wheel was smoking. Later discovered it was a bad brake cylinder. I took my 2003 Town Car to them to get the rear axel bearings replaced. When I got the car back I immediately noticed a slight vibration so I took the car back and after looking at the car again they said they had a difficult time with the bearing on the first visit. I took them a 1976 Cadillac to get brakes, fuel supply and tune-up work. The car sat on their unsecure lot in a questionable area a month and they never started work on the car. It was then I figured out I was wasting my time with them and searched for a different mechanic shop. I’m happy with the new mechanic and have no intention of returning to Pashby’s but they keep sending me unsolicited text messages. I called them and asked them to stop sending me texts and they told me they are not in control of the text messages. They said it was a service they hired. I told them that if they hired the service then yes, they can have them remove my phone number from their list. That was 4 years ago and I am still getting those unwanted and unsolicited texts. They have gone from being a bad experience to being an eternal nuisance.

Dante Balsamo

★☆☆☆☆

2 years ago

Brought my 2006 Nissan 350z here because I had a belt squeak i was told belts needed replacement so I had it replaced then a few weeks later I take the car around the corner to a pharmacy and the belts get torn off so I call the shop have it towed pay fees $$$ then a week later the guy Chris calls me tells me I need a harmonic balancer replacement so I buy a replacement they install it two weeks later then I drive the Nissan home and park it . Then one morning decide to go for a drive pull into a empty lot while parked in a parking lot my pulley system fails immediately on start up completely disconnected and destroyed everything I call pashbys no answer first time then I get ahold of them and get a tow set up pay more fees$$$ only for the car to sit for weeks in their lot for some reason because every time I called I was told Chris was at lunch which apparently takes 3+hours then one day i call and they say the pulleys are destroyed and that they aren’t at fault some how , so I’m left with a destroyed crank pulley then I ordered another pulley and belt (brand new) 4 weeks go by they finally get it on the car I take the care home and park it in my garage .then one day I decide to take the z 5min from my house to work then all the sudden the new one falls of which leads me to assume the shop is installing them wrong for it to happen twice so I take it to a actual reputable mechanic here in Memphis who works on these cars and he tells me both parts I bought are good and that they installed them wrong not to proper spec and that’s what destroyed the parts he also tells me it had nothings to do with the brand or materials if they were torqued to the right spec they shouldn’t fail & that the timing is messed up due the pulleys failing so many times and he advised me to take it back to them to have them take another look because they are the ones who did the work the first time (so I do just that). And I waited months calling every week trying to Find out what happened and what the status was every time I called I was told Chris is at lunch or there is no mechanic on site then 3+months later I call they finally answer and tell me my crank shaft is destroyed and I need a new motor then they say that they are not at fault and say they can’t do anything then he has the audacity to give me a 12,000$ quote for a replacement from them. Iv spent thousands of dollars $$$$ with these people I trusted them every time for them to leave me with a lemon and thousands of dollars in bills not even an apology in the end. !!!!!!! I DO NOT RECOMMEND THIS BUSINESS !!!!!!

Justin

★★★★★

7 years ago

I've used Pashby's Automotive on a few occasions and had great service. The owner kept me up to date on my repairs and worked as quickly as possible to get my AC back up and running. Pashby's is Honest and Reputable and I am always happy to do business with them! Justin Wise - Owner: Wise Guy's Detailing

Parker Henderson

★☆☆☆☆

3 years ago

Had a valve adjustment done here in May of 2021 and much to my dismay, the valves needed to be adjusted again by a more reputable mechanic who informed me that the original adjustment was done so badly that he had never seen anything like it. When I called and asked about it I was told that I could pay for diagnostics and repair at full price if I wanted it fixed correctly. I will not be returning here and I don't recommend that anyone does. Terribly done valve adjustment could have ended up being extremely hazardous to myself or my family or ruining my engine.

Jp Echeverri

★☆☆☆☆

4 years ago

My daughter took the car there to be repaired because it was not working well, supposedly they checked it and told us that the repair cost 944.33 my daughter said it was fine, she picked up the car and the next day I called them to let them know that the car She was still having problems, they will tell her to take it back and the car stayed there for several days supposedly reviewing the problem, they call her and tell her that the repair will cost $ 420 dollars, my daughter says that she is fine after spending the total of $ 1400 dollars, they told her that the car's engine no longer works. it's a trash business it's the worst I've ever known

Aye Tywone

★★★★★

2 years ago

We we’re in town for National Motor cycle Roundup my wife’s pipe came loose on her Harley. Before I could even finish explaining Chris told me to bring it in so he could check it out. Needless to say he got us all the way together and they don’t even work on bike’s. Amazing experience!

Sarah Hailey

★★★★★

4 years ago

Folks up there are super honest and although they kept my man's vehicle for a little longer than we'd liked, they went out of their way to fix everything they saw wrong. To top it off, they even had to have someone in east Tennessee go to a pull-a-part to get what we needed, and had the part overnighted to get us taken care of. Definitely recommend!

Doug McCage

★★★★☆

8 years ago

Great car repair shop. Very friendly staff, extremely knowledgeable, very through and conscientious. Will find out what's wrong with your vehicle and tell you the optional things that need fixing and the mandatory problems so you can better judge how to spend your money. No gouging and the work performed is top notch. Definentltly the only place I will bring my car to for any and all repairs.

Josh Patterson

★★★★★

6 years ago

Pashbys is definitely a Memphis top 10 repair shop. These guys are good, honest mechanics who keep you up to date on everything as they go. I've had work done here several times and have never been let down or left broke down. I'd say the only real downside is that they are always busy so without an appointment there can a wait, but the quality of workmanship is worth it everytime.

Summer Breeze

★★☆☆☆

Edited 4 months ago

2 stars ..1 for towing my car..1 for being able to get it in and out in a week when everyone else had a 2 to 3 week wait period Looking back the latter should have been an indicator for me Long story short.. If you go here put EVERYTHING in writing.. even if they say nothing is wrong..PUT.IT.IN.WRITING and I advise you to request a tech other than Big MAC..He will make a mistake repair the mistake and leave a sooted smiley face with a caption that says too hot under a hood that caught a fire (while I was driving) due to after market parts or whatever was used.. I took my car elsewhere after just to make sure everything was done according to standards .. So far my car is good I'm good and I'll never go here again That's my 2cents on Pashbys Automative Edit 11.14.2025. PASHBYS HAS CLOSED.I WONDERED WHY AS I CAN ONLY IMAGINE..ITS HOME TO A TIRE SHOP NOW.

shelagh meadows

★★★★★

9 years ago

After searching the web for a reputable place to take my car, I found one that I thought I'd give a try after looking at the reviews. Pashby's Automotive--for an oil change and a tire rotation I was on my way.....And for a woman to walk into an automotive place, it's kinda unnerving because we just don't know a lot about stuff like that, and they know it!!. But not this location... the owner was actually there working on cars and his professionalism was unlike I've ever had when getting my car worked on--I was not just some sucker in the front lobby waiting for the mechanic to walk through the door to tell me that my car ''needs additional repairs'. Jason made me feel as though I'd known him all my life. After just this one visit, I know I can trust their work no matter why I would bring my care there. He even took me back to the bay where he was working on my car to show me that my brakes pads were still in good condition and that I still had about 15,000 mi lefts on them (Goodyear told me I needed brakes pads 5,000 mi ago). Kudos to Pashby's Automotive!!

Christian Flohr

★★★★★

6 years ago

Great service! No issues! Highly recommended! Issues with my vehicle were resolved promptly and have not had to go back! Only place I recommend to my friends and colleagues!