About Business
For professional Car Repair care in Alexandria, VA, Alexandria, look no further than Passport INFINITI of Alexandria Service & Parts Center. Their team excels at delivering top-tier results for Auto repair shop, Auto air conditioning service, Auto parts store and related Car Repair needs. Their customer-centric approach has earned them a 4.7/5 rating based on 99 pieces of feedback. They have become an integral part of the Alexandria, VA community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Alexandria, Passport INFINITI of Alexandria Service & Parts Center is ready to assist with your next project or repair.
Google Reviews
tanyeka brown
★★★★★
2 months ago
I had a wonderful experience at Passport of Infinity! The customer service was outstanding from start to finish. Gary was extremely patient, knowledgeable, and took the time to explain everything clearly. He not only addressed the original issue with my car, but also pointed out other things he found that needed attention and explained them in a way that was easy to understand—without any pressure. It’s refreshing to work with someone who truly cares about making sure you feel informed and comfortable. I really appreciate the honesty and professionalism. I highly recommend Passport of Infinity and especially Gary for excellent service!
Bridget Mallet
★★★★★
4 months ago
Love the service crew at Passport Infiniti of Alexandria. Hunter moved a mountain for me today and got my repair cost cut in half!! In the spirit of Thanksgiving, I am very thankful. Also a big shout out to Gary, who always takes good care of me. Passport infiniti never disappoints!
Garret Lum
★★★
☆☆
a month ago
The communication was a bit off. I sent a text asking a question but didn’t get a response. I had to walk downstairs to ask the guy in person. It took longer than I expected because I came in for an oil change, but it was recommended that I get other services done. I spent more money than expected. I will have to look back at the invoice to be sure that an oil change was done.
Jefferson Ramos
★
☆☆☆☆
Edited 4 months ago
I brought my 2017 Q50 Red Sport here for warranty work and maintenance. My advisor, Michele Henix, lied to me multiple times first saying the warranty had been contacted and approved, then later claiming my car couldn’t be serviced due to needing approval from their GM. After weeks of waiting with zero progress or communication, they said my car was unserviceable due to rust, I finally took my car to Sheehy Infiniti of Chantilly, where they immediately confirmed Passport never even called the warranty. Mind you they always said there was no loaner available I had to uber to work and back for the whole time. Sheehy finished the full turbo replacement without a single issue, proving Passport simply didn’t want to deal with it. The lack of honesty and accountability here is unreal for a dealership representing a luxury brand. I’ll be contacting Infiniti Consumer Affairs to report this. UPDATE Moises replied to this review and said it had severe rust but as He's incompetent like his dealership he didn’t read that SHEEHY Infiniti of Chantilly DID THE JOB SO the rust was NOT SEVERE HORRIBLE REPLY
ANTENEH TEBEJE
★★★★★
9 months ago
Above and beyond customer service special thanks for sales manager, MOHAMMAD he is the best!!!! Also the General Manager and Freid,mohammed sales consultants thank you all !
Devet Cromartie
★★★★★
a month ago
I love this location, it has been a few years and my salesman was still there. They remembered me as a loyal customer and anytime I’ve had service for my vehicles, always a great experience.
San Juan Williams
★★★★★
7 months ago
I can’t say enough good things about my experience at Passport Infiniti of Alexandria. Garry and the service team consistently go above and beyond to provide outstanding customer service. They are professional, attentive, and truly cares about making sure everything is done right. It’s rare to find someone so dedicated and easy to work with. Highly recommend Garry and the entire service team!
Selam Lehulum
★★★★★
5 months ago
Passport Infiniti Alexandria is my favorite service center. Reception team are perfect. Waiting area is awesome. Communication is excellent.
Monique Trapp
★★★★★
5 months ago
I had a great experience with service and wonderful customer service. My service advisor Michele was very professional and pleasant.
Randy Toledo
★★★★
☆
7 months ago
Dealership staff is very professional and accommodating. When tbe cause of the problem could not be immediately identified, they called in a specialist and provided me with a loaner vehicle for the duration of the inspection. The work was under warranty so there was no charge.
Ella Jones
★★★★★
6 months ago
Gary aka G Dubb is my go to representative. He always take care of me and Tina (FX37) for over 10 yrs. He's one of a kind. Thank you
Michael E. Bush
★★★★★
a year ago
Yes, my service was done in excellence. Mr. Chris informed me that the part required to fix my car had to be ordered. He kept me informed on the status until my car was restored. I'm thankful for having a service provider who is knowledgeable and courteous. Customer service excellence is my heart beat, so when I see it and Experience it, I have to tell it. Please tell Mr. Chris thank you for customer satisfaction. Amen!!!
Ryan Whittington
★★★★★
a month ago
Great service coordinator Michele Henix.a great service and customer support. Service coordinator was the brdt
Jon Bobel
★★★★★
6 months ago
Great experience from beginning to end. Fred, Dino and Patrick worked to get me the best deal and it truly is red carpet service.
Shervita Love
★★★★★
a year ago
Best car shopping experience ever! My Salesman, Forrest was knowledgeable and helpful. He even drove to Maryland to pick up the car I was interested in from their sister dealership. The Sales Manager, Rafael was also amazing! Together they were a great team to ensure I was a happy customer! I highly recommend Passport Infiniti!
Wiz Kid
★★★★★
Edited 3 months ago
This Dealership ROCKS! I have been a fan for over a decade or more in Alexandria, VA. They always have provided me with excellent customer service and are very professional. My Service Consultant (Garry D.), Certified Technician (Mark H.), Porter (Derlin H.) and Parts Counterman when needed in the service department are GREAT!!! They have "Tap to Pay" for your convenience. Keep up the great work! I highly recommend them. Thanks, Passport Infiniti of Alexandria.
Jamal Gordon
★★★★★
Edited 11 months ago
Chris D at Passport Alexandria Service was great with assist me with my car and even though I was annoying with my calls he was professional and dealt with warranty company to ensure my vehicle was running smoothly and new engine and no check engine light at all. 8/24 4/3/25 had only 100 miles left on warranty and chris ensure to help me as a walk in on a Saturday and wasn’t able to get all answer then but followed up by Monday and approved the work and part and ensure my car wheel was driving like it should. Appreciate this Chris and team!
eva torres
★★★★★
10 months ago
Excellent service! Comfortable customer waiting area! Garry is extremely professional, genuine and friendly! Definitely recommend Passport infiniti of Alexandria for your car service needs!
Kimberly Humphries
★★★★★
4 months ago
Gray Drummond very personal and attentive to your needs. Excellent customer service.
Melanie Wells
★★★★★
a year ago
I have to say my experience at Passport Infiniti Service has been nothing short of stellar. Working with Garry D. Has been an absolute pleasure. While he always maintains professionalism, he makes each customer feel like they are the only one. I appreciate this level of attention and detail about the vehicle and recommendations, if any. Continue doing a good job. Customer for three consecutive Infiniti vehicles.
