Metro Motor

G Anonsen

★★★★★

2 months ago

They took great care of me. I sat in the waiting area and got to hear many interactions between the manager and customers, he was very down to earth, told people what mx they could delay and what they should get done, seemed like a genuine nice guy and had great customer service and people skills. I also enjoyed watching him interact with the staff, they seem to have a good team!

M Smith

★★★★★

4 months ago

I had a great experience at this auto service station. The manager Charles & team were extremely accommodating and made sure everything went smoothly from start to finish. The service was quick, efficient, and handled with professionalism. It’s clear they care about their customers and take pride in their work. I’ll definitely be coming back and would highly recommend them to anyone looking for reliable auto service!

H H

★★★★★

3 months ago

I can’t say enough good things about this shop. After AAA couldn’t help me and left me stuck, I had my car brought here, and they took care of everything. They quickly diagnosed that my alternator was the issue, swapped it out, and also handled a battery problem. Honest, and professional, and kept me updated throughout the whole process. Pricing was fair, and they had my car running smoothly. Highly recommend this auto shop to anyone needing trustworthy, efficient service.

Regina cole-morton

★★★★★

a month ago

I came in with a busted radiator hose.. Totally panicking and they were wonderful. They told me not worry. Our prices and services are reasonable. The Manger Charles made me feel at ease... I would recommend this shop to.anyone.

M Massey

★★★★★

a month ago

I am so glad I stumbled upon this shop! I stopped to get gas as the shop is adjacent to the Shell Station and saw Charles putting information into the system. I had just gotten a quote from the dealership of almost 10 grand the day before so I was ecstatic to get a second opinion! Before the mechanic Brian saw the inspection video, he already knew what he was looking at. They gave me a better quote, made the appointment, got my car worked on, and I couldn’t have asked for better timing. I highly recommend!!!!

Jeury Nunez Reyes

★★★★★

2 months ago

My partner's car passenger tire got slashed with something on the road and caught a flat. I looked up the nearest shop, and had her go to this Metro Motor location. I can't remember one of the employees name but it started with an M. He assisted my partner right away but was unable to change the tire since the car was missing the spare. We asked if the car could be left until late afternoon and we would bring a new tire. Without hesitation, He said no problem and my partner was able to go to work as scheduled. I then arrived in the afternoon with a new tire for the car. Service Manager Charles was very attentive and chill person and made sure I was taken care off right away. M the same employee from the morning, changed the tire to the new one and installed it as well with no problem. We were on our way in less than 20 min. The whole group of guys at this location are great and very service friendly. Would recommend if you catch a flat or need any auto work done, swing by.

Harris Strizever

★★★★★

3 weeks ago

had a dead battery I bought a year ago. . Charles sent a tech to my house to replace it under warranty. timely, courteous, and helped me out of a jam. can say enough good things about their service.

Mark Balschweid

★★★★★

2 months ago

I had the alternator go out on my pickup while in route from the Midwest to Alexandria, Virginia. After getting a tow to my hotel in Alexandria I googled auto mechanic shops in town and found Metro Motors. Clearly feeling vulnerable by being far from home and at the mercy of the locals, I was very surprised to learn that Metro Motors had their own tow service as well as certified mechanics who could work on my pickup. They provided exceptional service. Charles was an excellent communicator and kept me apprised of the entire process at each step along the way. They were able to diagnose all the issues and provide me a timely report. Once they got my authorization to begin working on the issue they had it resolved within a couple of short hours. I went from being completely without transportation to back on the road the same day. The work was excellent, timely, and complete. Metro Motors was a Godsend for me and I'm grateful to Charles and the team!

Shane Brockway

★★★★★

a month ago

Charles and team were thorough and professional! Their knowledge of the cars systems and what was needed and not needed wa much appreciated. They went above and beyond for the car wash and detailing as well. Their prices and rates were competitive as well. I will be back.

TJ Schmitz

★★★★★

a month ago

Great experience here. The communication was top notch and the price was fair. They found the issue with my alignment and took me back into the shop and showed me the issue. Raised the car up and answered questions, it was very transparent and a good experience. Would definitely recommend and will be back in the future.

A Jane Funderburk

★★★★★

a month ago

I took my 2000 Toyota RAV4 in to replace a bad muffler. They had no problem locating the parts needed. Repairs were completed the next day and I was notified in a timely manner. I was extremely impressed with how courteous, friendly, and knowledgeable the employees were. What was surprising, was that they cleaned the interior and exterior of the vehicle (can’t remember when I’ve seen that done before). Job well done!

Eric Willis

★★★★★

3 months ago

Absolute satisfaction! I had a rear tire blowout and needed a tow to the nearest repair shop rather than the Alfa Romeo dealership several miles away. I ordered the new tire with a complete set as needed (lucky only one blew!). The super speedy Stelvio Quadrifoglio was in need of a complete service, including new brakes and a couple of rotors. The Metro Motor team on Henry Street in Old Town, VA took the challenge in stride and in concert with the Alfa team in Stafford for getting OEM parts completed a complete repair with optimal service within 48 hours. Now I’m not saying they can or will complete all service so quickly but in this case they did. And it was an amazing job! What I can say is don’t be afraid to bring your specialty vehicle to this spot where the Service Manager, Charles, and his team will complete all the work needed to get you back on the road. Huge shout out to everyone who helped! Even the neighbor who received my order of tires by mistake! Amazing work and great neighborhood skill and kindness!

Antoine Pratt

★★★★★

3 months ago

I cannot say enough great things about Metro Motor. From start to finish, the entire service staff was absolutely incredible. The experience felt intentional, professional, and genuinely customer-focused. I especially want to recognize Charles Seifert, who went above and beyond in every sense. He was extremely thorough, communicative, and intentional throughout the process. It was clear that he truly cared about making sure we had everything we needed and that we felt confident and satisfied with the service provided. What stood out most was how he took extra time to ensure our car was safe to drive, even in situations where he did not have to. His advice was honest, helpful, and rooted in making the best decision for our safety, not just completing a transaction. That level of integrity and care is rare and deeply appreciated. Because of this experience, I will always recommend Metro Motor and will continue to bring my car here for all of its service needs. If you are looking for a place that values quality, safety, and exceptional customer service, this is it.

Anh Tran

★★★★★

a month ago

Charles and his team are a wonderful asset to the neighborhood. I’ve used Metro Motor several times for regular services (oil change, etc.) and they’ve always been prompt, reasonably-priced, communicative, and helpful. But I really want to emphasize how great they were when I was in a definite pinch (flat on the Beltway - so fun). They fit me in super-quickly, figured out what was wrong, and gave great guidance on what to do next since it was a brand new tire with a road hazard warranty. And Charles put up with my tired Monday-brain questions. Can’t recommend enough.

Pete

★★★★★

a month ago

These guys at Metro Motor have always treated me and my cars well. Short-notice fixes, sending photos of needed repairs, timely work, friendly service, transparent pricing — they really do go above and beyond. I can tell you guys care and I appreciate you!

C B

★★★★★

a month ago

I didn't quite believe the 5 star hype but after deep experience with other dmv mechanics and several car issues with my precious 2005 and 2012 later...they are genuinely the best to work with - no pressure, no upselling, no long waits, and no games - just professional! They were super accomodating and patient - ran full diagnostics, explained everything clearly, and worked discount magic on the fastest schedule reasonable. Their pricing is prob a bit higher than shops farther out in the suburbs, but the value in terms of customer service and convinience (quick service, hours, location) more than justifies every penny. - The unmatched convenience: right by the Metro, very late hours for pick up and drop off (which matters if you work long or unpredictable days), and excellent communication. They text, call, and follow up with detailed information without overwhelming you or pushing decisions. Just enough to do a quick sanity check and approval of a spectrum of options. - Customer service is friendly, professional, and respectful. You get thorough explanations and total transparency, but you never feel pressured - feels like talking to a good friend who is a mechanic - doesn't force overly technical on you, but can...and then will break it down without insulting your intelligence. That combination is rare. Well worth it. I will absolutely return and recommend them without hesitation!!

Scott B

★★★★★

5 months ago

Incredible experience with Metro Motors and highly recommend the N. Henry and Oronoco Street location. Charles the service manager and Elvis the technician restored my H3 Hummer by fixing the axle shaft, replacing transmission lines, replacing the ignition switch, replacing tie rods, and even got my car detailed before I picked it up. Charles stayed in contact with me to coordinate hard to find parts for my older car, and the work will ensure it will stay running for another 20 years. Thanks for your hard work and professionalism fellas!