Pep Boys

Karen Klarecki

★★★★★

5 months ago

I was very pleased with my experience! They were super helpful and always treated me kindly. I would definitely return for future issues.

Deidre Johnson - CDLE

★★★★★

Edited 6 months ago

Oil Change and blower on AC unit was out. It took two trips to get this done because the manufacturer stopped making the parts needed to repair. I had to order from eBay, but the pep boys rep sent me the link to order the part and made the experience easy. Thank you!

Randy Kropp

★★★★★

2 weeks ago

Tyler, was knowledgeable about my maintenance needed, it was taking care of in a timely manner. Would highly recommend.

chelsea m

★★★★★

5 months ago

The people are really nice and agreed to just fix what was absolutely necessary. They didn’t pressure me at all! Derek at the front desk was friendly and knowledgeable! My car is so much happier!!! I will be back!🤗

shea ahrem

★☆☆☆☆

2 years ago

This place is a SCAM! I took my car in as my tire was almost completely flat, I asked them to see what was going on with it. They told me that there was a screw in the tire and that it was not repairable and I would need to completely replace all 4 of my tires. I expressed that it wasn’t something I could afford with the holidays being so close and asked if they could just put some air in the tire so I could get the vehicle back home. When I picked up the car I was told that the tire would not hold any air and completely deflated after 4 minutes of air being in the tire. I did tell them it was very odd considering I had just put air in the tire the 2 nights prior that held and was able to get me to work and to the shop. They tried to offer me a credit plan to pay off the service since I did express I wasn’t able to afford new tires. I told them I would just have to drive it home with the flat then. I took it right to the gas station after leaving the shop and filled the tire and not to my surprise it was holding the air and I was able to get it to Automotive Avenue the next day with air still in the tire. I drop my car at automotive avenue and they call me back about 30 minutes later to tell me it was a piece of plastic in my tire. They pulled it out, filled my tire completely and tested it for leaks and that it was holding the air just fine. All in all it cost me $27 dollars over the $800 pepboys was trying to charge me. Please save your pockets and avoid this place at all costs!

James Timmer

★☆☆☆☆

a year ago

I know you shouldn’t write a review in anger, but here it goes anyway. It is 4:27 and I am still waiting for my car after being promised a one hour oil change for a 2:00 appointment. At about 2:45 the clerk told me he was just finishing up, however I overheard the one mechanic on duty telling the clerk he was going to lunch. I checked on my car at 3 and 3:30 to see it still on the lift. Then at 4 the clerk came and told me they “ran into a hiccup” that the mechanic had cracked the oil cap taking it off because “whoever did the oil change previously tightened it too hard.” They refused to take the car down and let me take it to that oil change place down the road to remedy it themselves and are making me pay $95 for the repair. This is absolutely nuts. What kind of shop makes a customer pay for the mistake they made? Truly, beware of this place. (Update: it’s 5 and I got a text saying it’s ready…it’s still in the garage.)

Rmarti

★★★★★

8 months ago

I cannot thank this location enough! They are absolutely amazing! I called them an hour and a half before close to see if they could do a walk-in brake replacement for my rear brakes. They said as long as they had the parts they could get it done. I drove over quickly and they had me all taken care of in less than an hour. I have worked retail and customer service my entire career and I know how it can be when it’s the end of your day and you are close to closing and get a customer. They all did it with a positive attitude. Best customer service I have found in the Lakewood area! Earlier that day I called Big O to ask if they take walk-ins. They said yes so I left work early to head over. When I arrived the guy working told me they close in an hour and can’t get it done today, he insisted I come back in the morning. I am a single mom with two jobs. I don’t have any days off or any time to just come back “tomorrow.” When Pep Boys said they would get me in today it was an instant relief. You never know what people are going through. The smallest gestures can turn someone’s day around. So once again thank you to the entire team who helped me tonight I will be back for any future services!!

Bill Cathers

★★★★★

a year ago

I understood from another source that I had a bad alternator in my 2019 BMW. so how do you cited to take it to PepBoys since I have done business with them before. Taylor, the Service Manage, diagnosed the issue as having a problem with electrical system not the alternator and repair the whole thing for like 43 bucks. With out the second opinion it was going cost me $1200.

Elliot Holloway

★★★★★

6 months ago

I've gotten screwed over by some pretty shady people trying to take care of my car in the Denver area. Even though I live half an hour away, it's worth it to me to travel to this Pep Boys knowing that I will not be jilted. Highly recommend this Pep Boys and will keep coming. Derek and Taylor are the folks I usually deal with and I hope they stick around for a long time!

Joel Alvidrez

★★☆☆☆

3 years ago

Had our oil replaced here because our service contract with Carvana forced us to use them. Anyways everything was okay until I opened the hood and there was oil spilled on my engine cover and the air filter assembly was open and not closed properly. They also claim to do a safety inspection but that’s completely false as I just found out my front passenger spring is shot and on the report it said it was good. Don’t recommend you service your vehicle here.

Erik Foster

★☆☆☆☆

6 months ago

Drove 3.5 hrs to this location after being promised a tire swap at an amazing price. I confirmed that the price provided was legitimate and that they knew I had 22in rims and that the quote included disposal. I was assured. Walked in store and the general manager told me it was 3 times the price quote. I walked, not allowing myself to be a victim to their predatory pricing.

Timothy McTaggart

★☆☆☆☆

a year ago

I'm sitting in front of the shop with a flat tire at 10:36am, and the employees all standing in the office. Said they could not help me put my spare tire on nor let me use a jack to do it myself. Never have I been abandoned in front of a tire shop and refused help. Never go to this shop for help!

Karina Mojardin Torres

★☆☆☆☆

4 months ago

The staff was friendly but just neutral. It's very disappointing to have to drive two hours from the mountains to have your vehicle checked, only to find out it's wrong, arrive, and be told you won't be seen you car until the following morning. Their response was that making an appointment doesn't guarantee you'll actually get one. Now who's going to pay my gas? Completely unprofessional.

Madeline Strother

★★★★★

a month ago

Thank you for your help, Derek! He helped me figure out what was going on with my car and got it working again. Good pricing and honest people. I’ll definitely come back here for my repairs!

TheAustinMoskal

★☆☆☆☆

a month ago

Came in with rear passenger tire leaking air, spent 20min spraying my tire and shining a flashlight on it until I was told it couldn't be repaired and needed replaced. Went 2min down the road to Les Schwab and they found the nail in my tire repaired it for free in under 10min. This place is a joke, LOL.

Terra J

★★★★★

5 months ago

I brought my car in for a second opinion and, they saved me about $400 compared to the other place I was going to take it to to do the same thing. The guys especially Derek was nice, courteous, was honest and kept me in the loop the whole time and explained what they were doing the whole time. We have been bringing our cars to pep boys for years and will continue to do so. Thanks for all you hardwork and professionalism

An War

★★★★★

2 months ago

The PepBoys shop Manager, and Crew did their very best at aligning my car - even with all the rust that made the job almost impossible. My car drives much better than it did, feels much more aligned than it had. Thank you so much for the time, effort and attention everyone put into getting me back out on the road. The Jewell and Wadsworth location has become our family's reliable, and trusted go-to shop!