TRUE Automotive Lakewood

Kimber English

★★★★★

8 months ago

Simply Auto Turns a Negative into a Positive – A True Commitment to Customer Service! I'm updating my previous review because Simply Auto has gone above and beyond to address my concerns, demonstrating truly exceptional customer service. After my initial negative experience, the district manager personally called me to discuss the situation. He was incredibly apologetic and assured me that the way I was spoken to was completely unacceptable and would never happen again. What truly impressed me was his commitment to making things right. He arranged for the services I had previously declined to be fixed, at no additional cost to me. I have honestly never had a company take such proactive steps to rectify a customer's experience. The district manager's honesty, kindness, and genuine care for his customers are evident. He truly embodies what great customer service should be. While I initially said I would never return, Simply Auto's dedication to customer satisfaction has completely changed my mind. I can confidently say that I would now recommend this shop again. It's rare to find a business that truly values its customers and takes accountability to this degree. My previous recommendation for Hi-Tech Automotive in Lakewood still stands as a great option, but Simply Auto has earned back my trust and business through their outstanding resolution.

Daniel E. Braun, LMSW

★★★★★

3 years ago

If you are looking for friendly, trustworthy, experienced, service with fair pricing, search no more. This is my go-to shop for automotive services - I don't trust anyone else with my truck. The friendliness of the staff is amazing, they are knowledgeable and take the time to explain their recommendations every time I've been there... which is why I continue to use them. I highly recommend stopping by and experiencing their top notch service for yourself.

Remi X Diør

★☆☆☆☆

7 months ago

I wanted to give a 5 star but I have brought my car into this shop 4-5 times because my engine light came on, everytime I went back I thought that they fixed it because the light turned off but every single time I had to come back, everytime I brought it back in there’s a new issue, I have never had so many issues with my car until I brought it to this shop. The customer service is great and they give me discounts sometimes but I have good reason to be suspicious, come on, after 4-5 times it should be fixed right? It wasn’t until after the third time I brought it I noticed that my car started leaking badly, so again they had to fixed twice as much as I brought it in for, finally the last time I picked it up it cold started rough, I figured it was the new parts, now the AC don’t work, how does that work? I’m sorry but I’m never bringing my car back to this shop again, $5k worth of fixing and my car still ain’t running how it should be. Customer service though 5-5 stars, that’s the only thing I can’t complain about, as well as topping off any fluids that are needed everytime I bring it in. I hate rating any business a 1-5 star but how does my car magically have all these problems after almost a year of driving this car? I’m not convinced it’s my car.

New Style Energy Reiki

★★★★★

2 years ago

Pete and the crew are fantastic! My cars issues were addressed and fixed within a couple of days. My car is running like a champ again because of this fine establishment. Thank you for your hard work and dedication. Especially with my Volvo!

Elias Gilchrist

★★★★★

10 months ago

This shop is the only place I trust to bring my vehicle in for repairs and to have inspected. I cannot express how professional Logan is when he speaks with me as well as how he treats me and takes care of any issue I am having in regards to my car. Thank you for doing quality work and for getting the repairs done in a timely fashion and the keys back into my hands quickly and at a fair price for repairs. Thank you 🙏

Hanna Taylor

★★★★★

a year ago

Joey and his team have always taken great care of me and my vehicles! Scheduling is very easy, and the team always takes extra time to ensure my cars are safe and keep me informed but don’t pressure into any repairs. Repairs have always been affordable and done very well. They also recently renovated the shop which looks wonderful, and they provide snacks while you wait. I would highly recommend anyone get their vehicles serviced through True Automotive.

Frank Jr

★★★★★

2 years ago

This place will now take care of my cars. If you want quality work and honesty look no further. Service manager, Pete Adamis who helped us was the absolute best service guy I have ever worked with. From the big time dealership service centers, it was finally nice to see someone and company that cares to make things the best they can be. They went above and beyond which I fell is rare these days. Highly recommend.

Gabriel Flechas

★★★★★

a year ago

Needed a rattle in the steering system diagnosed. They managed to squeeze me into their schedule within the week. They then had the issue diagnosed (on of the tie rods was failing) and repaired within two days. The online issue tracker with pictures was also really nice to have. They posted a picture and video demonstrating where the rattle and vibration was coming from.

Shari Gordon

★★★★★

a year ago

I've been going to Complete Auto Repair and now True Automotive for years. I had gone in because my air conditioning wasn't working and they also replaced my brakes. The guy said he wasn't happy with the way it was working and if I had any problems to bring it back in and he wasn't sure if it would need a new compressor. The air conditioning just totally conked out months later and due to my travel schedule and then winter coming on I didn't get my car back in until this spring when it warmed up. I was especially happy with how they handled this. I wasn't sure if it was going to be a major expense, but they were able to fix it and I'm so thankful for the excellent mechanic and customer service they provided. You can tell the integrity of a shop with how they handle problems and Joey, and team made it right. It's a great team and I highly recommend them.

Westley English

★★★★★

2 years ago

Amazing! That's not even good enough, but amazing. We had been using another shop for years and we are not going back, Complete Auto is our only shop now. Everyone is so polite and knowledgeable! I don't know much of anything about cars and most places will take advantage of that but not here. I can not say enough good things. 11/10, great job Complete Auto! If you're looking for a mechanic these guys are it!

Dalton Fox

★★★★★

2 years ago

I was incredibly fortunate to already have a working relationship with the guys at CAR, so when my truck suddenly had a major issue, I knew right where to go. Those guys were awesome to get me in so quickly and get it out the door within only a few days. The repairs seem to have been done with great care and attention. So far so good on the road. Can’t recommend them enough. Repairs/Maint: - New water pump, new thermostat, coolant flush - wheel bearing rebuild - Oil change - Diff fluid change Overall they were about 2k less than what the dealership quoted me.

David Simon

★★★★★

5 years ago

I wanted to send a huge thank you to the folks at Complete Auto Repair. I brought my truck in on a Monday with transmission issues, they quickly assessed a new transmission was needed. They got my approval on Tuesday and I had the truck back on Friday with the new transmission. The truck runs amazing and I could not be happier. The crew was great to work with and extremely responsive to all of my inquiries. I would highly recommend them to anyone in need.

Lisa Tucker

★★★★★

5 years ago

I called to make an appointment Monday and they said they could get me in right away, but I had to be somewhere in 2 hours, and didnt want to push it, so they scheduled me for 11am the following day. I dropped my car off and went on my merry way. 2 hours later and my car is already done! They send out a text of everything completed, as well as recommended upcoming repairs (with pictures!). When I arrived to get my car, they had a printed list with all costs of said repairs. Everything was broken down and transparent enough that I could understand it. The guys were absolutely amazing and service was perfect. I recommend them to anyone who needs service!

Barbara Burrowes

★★★★★

5 years ago

Complete Auto Repair hosted my son’s Boy Scout troop car wash fundraiser and they were really wonderful during the event. So when i needed an oil change, I went there. I was able to get an appointment within 24 hours. The waiting area was really clean and bright and the restroom was probably the cleanest one I’ve ever seen in a car service station. Everyone was super nice and my oil change was done on time and for a great price. They also helped with a minor car body issue for no extra fees. I will definitely continue to go there for car services.

Amanda Seals

★★★★★

3 years ago

Honest and reasonable. I took my car into a different shop because my car was over heating. They had told me I needed a brand new engine and it would cost me $12,000. I took my car to Complete Auto Repair for a second opinion and thank god I did. Turns out I did not need a new engine and the repairs I would actually need was 1/4 of the cost the other people wanted to charge me. Very thankful for them and will definitely go to them anytime I need something done. Thank you thank you thank you!! ❤️

Janice Grant

★★★★★

2 years ago

Complete Auto Repair exceeded my expectations! Their skilled team swiftly fixed my car issues, displaying top-tier expertise and professionalism. With transparent communication and fair pricing, I wholeheartedly recommend them for any auto repairs.

Nickolas Wolf

★★★★★

2 years ago

Chris was very kind and easy to work with. They made sure that I got what I needed and even went so far as to find a better quality part than what was originally ordered to ensure that it lasts. Great team, great customer service and best of all they fixed what needed to be fixed. Will definitely go back for any repairs.