Gerber Collision & Glass

Joseph Kerski

★★★★★

10 months ago

These folks are so incredible at what they do… Paul and Jenny and the whole staff… They kept us informed the whole way… And they did an absolutely fabulous job with our vehicle. They even stayed late one evening so we could pick it up after work… They really go above and beyond. Thank you all so much. All… I highly recommend these folks…

Adam Ortiz

★★★★★

a year ago

People only post about the bad Gerber did an amazing job with my Durango and kept me up posted about what's going on.

RG

★★★★★

a year ago

Couldn't have asked for a better experience! Being in a fender bender is never fun, but the Gerber team made me feel at ease throughout. I worked with Anthony and Paul who were great at communicating each step of the estimate and repair process, help coordinate a rental car, and worked with the insurance company. I really appreciated the text, emails, and phone calls that helped keep me informed and made everything feel very efficient smooth. I'm very thankful that I worked with Gerber!

Cassidy Fulton

★★★★★

a year ago

I brought my Genesis GV70 with damage to front passenger door after being hit by a dog. I was a bit worried because I have a factory matte paint on my vehicle. I dropped of my vehicle on 1/2/25. They called a couple weeks later and said my vehicle was ready. I went to pick it up and noticed the paint wasn’t right in one spot. They agreed that something wasn’t right. I left the car there and they kept me updated as to when I could come back. I went to pick up again and it was perfect. They ended up painting my door 3 times, but the 3rd time was a charm.

Gay Lang

★★☆☆☆

a year ago

I made an appointment to get an estimate on my car. When I arrived, I was told the estimator wasn't in today but that they would take pictures and he would get back to me tomorrow. That didn't happen. Later, I called in to find out how much time the repair might take and ended up hanging up and calling a different shop. Their customer service leaves a lot to be desired.

Cara H

★☆☆☆☆

a year ago

5 reasons to NOT come here. 1) Parts got delayed & so did my appointment for 1 week. This is fine but expecting confirmation they have come in & my appointment is still on, is apparently too much to ask. 2) When asking for an estimated completion date, it was repeated 2x they will update me on Tue and Thus. 2 days, 2weeks, 2 months? Your guess is as good as mine. 3) Do not come here in winter, you may not get your car back for an additional 4 days. 4) Then you will be required to call to find out when it can be picked. I was told it was out front like I should have known. 5) Make sure your vehicle is working correctly. After everything my physical key didn’t work in the door 😐 Things just kept added up. There is more but I think I’ve made my point

Nicholas Knauss

★★★★★

a year ago

I had my car repaired and painted here a couple years ago. I noticed a little bit of a paint blemish so I contacted them about their lifetime guarantee. They were great about getting me in quickly and getting me on my way with a fresh coat of paint. Their entire staff was so friendly and helpful. I highly recommend!

Emily Henning

★★★★★

2 years ago

These guys are seriously THE BEST! They repaired my car several months ago after I got rear-ended and were so friendly, helpful, and communicative through the entire process. I called them just a few days ago because my car was making a noise that I was concerned may be related to the accident, and they were more than accommodating. They got my car in just a few days later, did the diagnostic, helped locate and alleviate the source of the noise all in the same day. Huge shout out to the manager Jenny and tech Isaiah. You guys are truly awesome and I seriously appreciate you :)

Cryztal Tarone

★★☆☆☆

7 months ago

The outside of the vehicle looked good, but the interior was completely trashed and ripped apart. They didn't acknowledge it nor did anything to clean it up since they had possession of it. They just said it was an animal. Completely unprofessional.

Josh Pellant

★☆☆☆☆

a year ago

Do not take your vehicle here. They provided a quote of $2,400 for a full hood replacement on a Chevy Tahoe, which only had two very small dents. When pressed, they then admitted it didn't actually need a replacement, they just weren't equipped to repair the aluminum and could only replace. However, they never said this until I repeatedly asked/pressed as to why a full hood replacement was necessary for two very small (barely visible) dents. Clearly, they were trying to sell a $2,500 replacement that was not necessary and would have done so if they were not called on it. This is exactly the type behavior and treatment of consumers that gives this industry a bad name.

Audrienne Braxton

★☆☆☆☆

a year ago

Worst experience ever. Poor customer service. I came to get repairs from an insurance claim. After the fact, they refused to work on my car due to prior damage. I go to pick my car up, bumper is cracked again that was was previously worked on and repaired. They wouldn't even fix it back to how it was when I dropped car off. Will be reporting to BBB. updated 4/11/24 Still horrible customer service. Wouldn't fix what they estimated to fix and cracked my bumper after the fact. Jennifer D was of no assistance in my bumper being cracked. She did not deny Gerber cracked it, but never gave a solution on how they were going to resolve getting it fixed. I left a google review yesterday and got a response back from the owner advising Jennifer D already spoke to me. Yes, she spoke to me, didn't help, so I left a review, and I would like the owner to reach out to me on some type of resolution. I am still getting poor customer service and no actual accountability.

Rebecca Oldenburg

★★★★★

a year ago

They did a fantastic job. Kept me in the loop with a brief call every couple of days. Car was ready on the date they promised in spite of the original new part being defective and having to order another one.

Elaine Allen

★☆☆☆☆

a year ago

This place has had my 4Runner for a week to replace the back door and bumper. Still not done. No updates. Can’t tell me when it will be done. No rental car provided. Poor customer service. I would never have used this place, but it was recommended by USAA not sure why. They must have some kickback thing going on. Reporting to BBB.

princess pink

★★★★★

2 years ago

Every part of my collision process went so smoothly!! I brought my car in 6/26 to have my bumper replaced and I was back to driving it by 6/30! So fast, helpful, and kind! Isaiah was especially communicative and I really appreciated that! Tiffany even helped me with my rental service! Also I’m not sure if it was anything they did, or just coincidence but my reverse camera that hasn’t worked in 6 months has started working again!! 10/10, will definitely be coming back god forbid I need anymore work done!

Guila Bickford

★☆☆☆☆

2 years ago

Dishonest and shady employees and business practices. If you use this auto shop, document every conversation down to the date, time, person and title. The employees and managers play pass the buck and never give straight answers. My vehicle was brought there after an accident because it was an insurance verified shop. It took three weeks just to get an inspection. My vehicle was deemed a total loss. When I went to collect my personal belongings, I was told I couldn’t take my WeatherTech floor mats because “they were part of the value of the vehicle”. I was later informed by my insurance company that I should have been allowed to take them. When I reached back out to Gerber, I was told “they would never say that” but they would look into getting me reimbursed. I am still waiting for that phone call back with the approval from upper management. My guess is the employee got a nice little check from the pawn shop selling my floor mats. I wouldn’t recommend this shop, employees or managers to anyone.

Alex

★★☆☆☆

7 years ago

I brought my Jeep here as a recommended service for an insurance claim. They assured me, that even though they didn’t preform the work I needed they could send me to a accredited shop. Per their recommendation I agreed. Initially I was told three (3)days. Fast forward day 30 after receiving emails every day or so assuring me it’s only one (1) more day. I decided to pull it and have the dealership work on it. Just received a call from the dealership. Because the all of the non needed work that their mechanic did. It’s going to take the dealership 2 more weeks. Also that the part was a 6 inch interchangeable piece is all I needed. So. Unless you want extra work done that is non needed. Find another place to take your vehicle. They speak a good game and are very polite. If only they were honest!

Rocky Mountain Prepper

★★☆☆☆

3 years ago

I went to this place on the 2nd or 3rd of February. A guy took my info and took pictures of my vehicle. He said he'd call when the parts were in. Fast forward to the first week in March and I hadn't heard anything. I call them up and am told no parts had been ordered. I now have to wait until May to get my vehicle fixed. I have a 09:00 appointment. I get there and the woman at the desk tells me that my appointment is at 10:30 because that's what's in the computer. I get my vehicle about a week later. Where it was hit looks good. However they broke a part on my roof rack and I was told they would contact me when the part came in. It's been over two weeks and still nothing So the customer service (imo) really sucks and the repair job good but not great. Would I recommend the place? Not at all.