Pep Boys

larissa bolz

★★☆☆☆

4 years ago

Four new tires installed 2/21/22 satisfied with them so far. A bit disappointed that I had not scheduled my appointment online correctly. This store didn’t have the particular equipment to do an alignment for a 2016 Charger R/T. I thought that the multi point inspection would’ve caught my battery was in desperate need of replacement oh well AutoZone took care of that for me.As a footnote still haven’t been able to register for the supposed free roadside assistance waiting and hoping I get an email back from customer service

Kenya Patron

★★★★★

6 months ago

Buddy and Tia provide me with excellent customer service. Both were professional and polite. I visited the Pep Boys location on Midlothian Turnpike, in Chesterfield, VA

Rachelle Kenney

★★★★★

6 months ago

Buddy and the service crew (Larry/Gilbert) friendly, professional and precise. Details given and shown exactly what issue is. FIXED A happy customer! I will return and recommend! Thanks!

Chris Whorley

★★★★★

5 months ago

Had 4 tires & an alignment done. It did take a little longer than expected but the manager Buddy was totally upfront about everything and why they were a little behind schedule

Vichele

★★★★★

4 months ago

I went to one Pep Boys and they were slammed and could get me in the next day. Ken called another location and they got me in and Tia took care of me! I appreciate them both.

Caleb Taylor

★★★★★

a month ago

Great professional service when getting work done with my car during various repairs and services: Oil change, struts, tires, etc.

Brittany DeLara

★★★★★

5 months ago

Guys were great and personable. Made an appointment. Vehicle was taken in immediately and only took 45 minutes. Best deal in the area that I could find.

Ella Tallman

★★★★★

10 months ago

This is by far the best shop I've ever been to. Buddy & his crew are absolutely wonderful. I seriously could not recommend them more!!! Buddy was very kind & took the time to explain everything to me! He worked with me & what I could afford. He did not try to push anything on me & did not tell me I needed anything I absolutely didn't need! Seriously, Buddy & his mechanics are the light of my life!!! Really & truly, thank you so much!!!

Charles Bell

★☆☆☆☆

2 months ago

Had a coupon for synthetic oil change. They put in regular for high mileage. If you offer a coupon, don't make it so difficult to use.

Sheri

★★★★★

3 weeks ago

Tia & the gentlemen were amazing to work with, treated me with courteous attention and went above & beyond to do the right thing. Highly recommend.

Charles Brooks

★★★★★

Edited 5 months ago

Called this store at 12:45 on a Sunday, needing to have two tires replaced that day! Tia told me to drop it off within the hour and it will be ready by 6pm. I did, and it was. All for a very reasonable price.

Jennifer Jones

★★★★★

4 months ago

It is true what everyone is saying. This Pep Boys is fast, efficient and accommodating. Buddy’s customer service is outstanding. He is friendly, kind and very professional.

Tayana Dixon

★★★★★

Edited 4 months ago

My favorite Assistant Manager changed stores, and I was sooo happy to reconnect with her. Tia at store on Midlothian-Chesterfield is my person. She is always cheerful, and helpful. She makes sure you know and understand what is going on before the service is rendered. I know my vehicle is in good hands with her. If you want great customer service and the honest truth, check out this location: 10040 Midlothian Turnpike.. ask for Tia and tell them I sent you. You will not be disappointed

Nancy Lowe

★★★★★

5 months ago

I scheduled an oil change online through the Pep Boys website. The online process was easy and efficient. The day of my service, check-in was quick and customer service was very friendly! I like that you have the ability to receive text messages on what is going on with your vehicle during service. My car was ready in a few hours. Great Service!!

Melissa Freach

★★★★★

2 weeks ago

The prices are fair and they did a really good job! They also didn't try to sell me on anything that I didn't need. They also did it a lot faster than I thought, considering how busy they were!

Tyler Sabado

★★☆☆☆

a month ago

The customer service is nice but the quality of the work is not. I have brought my old car for an alignment and my girlfriends car for rotation and tire balancing and both cars upon pick up were pulling worse than they were before. I took my car to discount tire for another alignment and my car was fine. My girlfriend’s car only needed a rotation and balance but now the car is not driving straight (it was before) and I have to take it somewhere else to get it fixed. Again I appreciate the good customer service, buddy is a very nice guy and the woman at the front desk was very pleasant as well but the quality of the service has left a bad taste in my mouth for this location. One bad service could be an accident, two in a row is enough for me.

Helen Snowden

★★★★★

a month ago

I had a concern with my car starting. I thought I heard a rough start so I immediately took it to PepBoys on Midlothian Pike in Richmond, VA. I was greeted immediately. I explained to the manager what I was in for and he explained in detail what they were going to do. Lucky enough they did not find anything but he gave me further instruction on what to do if it happens again. I really appreciated the guidance. Plus he is a foodie and gave me a place that has the best burgers. 🤣😂🤣. I also overheard him explain to a customer the importance of having good tires. The young man listened instead of trying to be cheap. Actually Pep Boys is one of the best deals in town when it comes to tires.