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About Business
Residents of Richmond, VA, Richmond have long trusted Pep Boys for their expert Car Repair needs. Whether you need assistance with Tire shop, Auto repair shop, Oil change service or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 4.5/5 rating with 316 reviews. Throughout Richmond, and particularly in Richmond, VA, Pep Boys is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact Pep Boys for any Car Repair inquiries or to schedule a visit to their Richmond, VA facility.
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Google Reviews
Helen Snowden
★★★★★ I had a concern with my car starting. I thought I heard a rough start so I immediately took it to PepBoys on Midlothian Pike in Richmond, VA. I was greeted immediately. I explained to the manager what I was in for and he explained in detail what they were going to do. Lucky enough they did not find anything but he gave me further instruction on what to do if it happens again. I really appreciated the guidance. Plus he is a foodie and gave me a place that has the best burgers. 🤣😂🤣. I also overheard him explain to a customer the importance of having good tires. The young man listened instead of trying to be cheap. Actually Pep Boys is one of the best deals in town when it comes to tires.
Tyler Sabado
★★☆☆☆ The customer service is nice but the quality of the work is not. I have brought my old car for an alignment and my girlfriends car for rotation and tire balancing and both cars upon pick up were pulling worse than they were before. I took my car to discount tire for another alignment and my car was fine. My girlfriend’s car only needed a rotation and balance but now the car is not driving straight (it was before) and I have to take it somewhere else to get it fixed. Again I appreciate the good customer service, buddy is a very nice guy and the woman at the front desk was very pleasant as well but the quality of the service has left a bad taste in my mouth for this location. One bad service could be an accident, two in a row is enough for me.
Melissa Freach
★★★★★ The prices are fair and they did a really good job! They also didn't try to sell me on anything that I didn't need. They also did it a lot faster than I thought, considering how busy they were!
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