About Business
Turner's Auto Service is a highly-reputable Car Repair service provider based in Richmond, VA. Turner's Auto Service covers all facets of the Car Repair industry, with a focus on Auto repair shop, Auto air conditioning service, Auto electrical service. With over 122 reviews and an average rating of 4.8/5, Turner's Auto Service is a trusted name in the industry. Their presence in Richmond, VA ensures that residents have access to high-quality Car Repair care right in their own neighborhood. You can easily connect with their team using the contact details provided to learn more about their Car Repair offerings.
Google Reviews
Tomesha Carter
★
☆☆☆☆
4 months ago
Took my car to get a state inspection and this happened. The last picture is how my car looked when I dropped it off yet still, the manager tried to tell me that my car was damaged when I dropped it off. I understand accidents happen but at least own up to it and stop trying to make excuses so then he ran the camera back and noticed that they did it and took a mallet to try to beat it back down. Now the hood doesn’t open properly.He goes well unfortunately I have to open the hood as part of the state inspection. I didn’t ask you that I asked about fixing my vehicle that your people damaged. I feel like he was trying to treat me like I was slow because I was a female and I don’t appreciate that. mind you this was my first time using them and obviously my last. In my opinion, if you need services, take it somewhere else.
Dalton Saddler
★
☆☆☆☆
6 months ago
TOTALED MY CAR by not properly tightening the drive belt resulting in a destroyed cam gear, didn't give me a diagnoses, and tried to charge me $8,000 for a new motor. After threatening suit, they offered $700 actual cash value to buy the $3,500 1999 LS400. See the hole in my exhaust cam cover. Going to go out on a limb and assume they DO NOT use stethoscopes to diagnose engine noise. Never consider using this business.
Todd Blackwell
★
☆☆☆☆
a month ago
Two check-engine codes were showing, and I was told they pointed to misfires on cylinders 1 and 3. I was advised that replacing the coil packs was the needed repair. I did mention that I felt there might be more going on, but I’m not a mechanic, so I trusted the recommendation and moved forward. After spending $1,200+ and taking a full week arranging rides during the workday to drop off and pick up my truck, the same codes returned the very next morning. There was also a misunderstanding regarding timing. I believed I had said I would call Monday to confirm my plan, not that I was guaranteeing a Monday drop-off. Even so, I still stopped by a little around 3:30 PM to see if the truck could be looked at again and was told no. I understand that issues can be complex, but given the time, cost, and effort involved, I don’t feel well taken care of as a customer, especially since the original issue does not appear to be resolved.
Jo-Jo Koo
★★★★★
Edited a month ago
(From mid-January, 2026): This is my second time here for a car repair (replacement of a defective engine oil cooler). I found the consultation, pricing, and repair to be fair, getting a bit of discount because the labor charged was quicker and thus less expensive than originally estimated, after I asked if there can be any sort of discount applied. I recommend this car repair shop for its fair pricing and honesty. --------------- (From Oct. 1, 2025): Excellent pricing (only $20!) for the state safety inspection on my car. It's my first time using this car repair shop after having questionable experiences with other car repair shops in nearby neighborhoods. I'm very pleased so far and will use Turner's Auto Repair again in the future!
Ive Gaines
★★★★★
a month ago
These guys are fantastic!! I've got a handful of times for different car issues over the years. They're fast, efficient, and the pay reflects the work. I don't know where I'd be without them!!
Rose Brown
★★★★★
5 months ago
Very professional staff and technicians. Trustworthy!!! They keep you well informed about the work being performed and in a timely fashion! Received texts & pics on my inspection. Fast oil change also. Definitely would recommend.
Jhony Valencia
★★★★★
6 months ago
I was able to get a pre-purchase inspection on short notice and they were very professional, I would come back again.
Andrea Wiley
★★★★★
6 months ago
The service mgr was very polite, and professional. I was given a same day appointment and my wait time was 90 minutes total. The shop is in a safe area of the city and was neat clean w comfy seats.
David Lam
★
☆☆☆☆
2 months ago
This place has scam pricing to the max and predatory pricing. Do NOT come here. They’ll charge $80 to look at things even though you know what’s wrong already. I was also not informed of the $80 upfront to look at things. In normal places, it’s free. They also overcharge.
Cartoon Sentinel
★★★★★
6 months ago
Recently I had a slow leak in my back tire. Being a new customer they checked me in and managed to patch my tire for a reasonable amount. Despite not having an appointment and cars lined up outside they managed to get me in and out fairly quick.
adam cooper
★★★★★
2 months ago
Great business. Friendly staff. Have taken multiple cars here for repairs, routine oil changes, and inspections. Thank you!
Dwayne Queen
★★★★★
5 months ago
took my car in for inspection for the past 3or 4 years now . and they are very professional and do there work on a timely matter and prices seems to be reasonable.
Vikash Sharma
★★★★★
9 months ago
Turner Auto Service and David were a true lifesaver during a tough time with my vehicle. From the start, David was honest, patient, and incredibly helpful. Rather than pressuring me into expensive repairs all at once, he walked me through my options and helped prioritize what needed immediate attention versus what could wait. This approach not only saved me money but gave me peace of mind. It’s rare to find an auto shop that genuinely looks out for your best interests — Turner Auto is definitely one of them. I’ll absolutely be coming back for future service and highly recommend them to anyone looking for trustworthy car care.
Bill Spizzirri
★★★★★
2 months ago
Service was extremely professional and courteous. Will use Turner's again. Highly recommend!!!
La Donna Browder
★★★★★
5 months ago
We went in for a simple state inspection and as always…such great customer service!!! Thanx Turner staff for such a great experience AGAIN!!
Framing Light
★★★★★
Edited 7 months ago
I had very enjoyable experience at Turner's. The customer service was above bar. The owner was very nice and personable as well as the staff; and the price was unbelievable; I had to ask them if they was sure because the prices that I have been quoted elsewhere were far more expensive for the service I requested. This was my first experience with them but I don't believe it will be my last. This was a reminder for me about the personability and charm of small businesses; continue to do great work. Thank you for a great experience.
Mack Ainsworth
★★★★★
Edited a year ago
Edit : They have absolutely gotten a customer for life. They are always so kind and helpful, never try to over sell me or take advantage of my lack of car knowledge. I will always recommend this business to people I know!!! Had a really great experience, Im so glad I came here. They were very kind and communicative and kept me updated about my car. The pricing was very fair in my opinion for everything they did to it. I trust them far more with big repairs then other auto shops Ive visited. I really appreciate them taking good care of my baby and making sure all the codes were cleared appropriately (other shops have not). I feel very confident in their ability to fix things right!
Lauren Gillison
★★★★★
a year ago
Great experience this afternoon to have my tire patched. I called on a whim around lunch to see if they could take my car and was able to drop off an hour later. My car was ready before closing and tire patched successfully! Very pleased, and will use them again!
Carolina Alfaro
★★★★★
9 months ago
I took my car for an oil change and as usual I got great quality service. Not only they do their job efficiently but they always make me feel welcome. I know I can always count on them to keep me safe on the road.
Pablo Romero Alvarado
★★★★★
a year ago
My experience at Tuner’s exceeded my expectations, starting with the attention to detail and professionalism of their business. I would like to give a shout-out to Amir for documenting the entire inspection with pictures, allowing me to witness his work on my vehicle. I also consider the price fair for the services I requested, and I will not hesitate to address all the observations made for the well-being of my car.
