Tony's Auto Repairs & Sales

Rolling_Wit_Ced Phillips

★☆☆☆☆

6 years ago

I hired them to install a Radiator for my SUV a week ago and paid $450 they did a good job but I thought it was a bit on the expensive side for labor, but I didn’t complain because they fixed my truck. Then a week later I hired them to install front hub assembly (bearings) they quoted me $145 for both sides with me bringing my own bearings. I thought that was a great price until I dropped my truck off, then he calls me to tell me he only quoted me for one side. I said ok well just replace the bearing that’s bad at that price. Then I get a call saying I ordered the wrong part and he could use his part for a total price of $320, I said no just put my parts back in the truck and I will reorder the right part. He proceeds to tell me he took both sides off of my truck. Now this is where I have a problem because in any business where clients are allowed to bring their own products/parts, naturally the business checks and inspects to make sure its the right product before doing anything. This mechanic took both sides down before inspecting the foreign product. I admit I ordered the wrong part, but I’m not a mechanic I’m a customer. He actually charged me to put my vehicle back together, and I was going to bring the truck back to him once the right part arrived in the mail. That was totally unprofessional and greedy. I spent a total of $730 in 12 days on one and a half projects at Tonys. I’m a believer of paying for whatever services are rendered because I have a business too. And I’ve learned the art of customer service. We all go to Chic fil A especially for customer service, that’s how you keep clients coming back again and again. I have 3 vehicles so that means if Tonys would have kept me the customer happy and satisfied I would have patronized the business more and also referred more customers $$$$ needless to say I will not spend my hard earned money there. On to the next.

Brandon Walker

★★★★★

2 years ago

Honda Civic is my vehicle came in at the right time and had my own parts it's was a nice smooth process the price I definitely can't complain. Thank you Willy and Willy's team.

Allie Smith

★★★★★

4 years ago

I called them to see if they had time to do a quick once over on a car I was considering buying from the owner and they were so friendly. My partner and I took it over and they were able to tell us more about the car we were close to buying and then we reconsidered after their advice. Thank you!

Kimberley Zayed

★★★★★

a year ago

I drove all the way from New Kent. My daughter recommended them. Totally worth my trip. I will be back, for sure. Knowledgeable and eager to work. Clean and professional atmosphere.

Rodney Gilmore

★★★★★

3 years ago

I went to get my oil changed. It took like 15 min. His wife is very nice. Had a great conversation about our dogs while I waited. I will go back again.

Cyndi Fields

★★★★★

10 months ago

When ever I need a mechanic we go straight to Tony's. He or his staff take care of the issue with no fuss and reasonably priced

Bruce Shappe

★★★★★

2 years ago

I have to offer this wonderful sentiment about Tony's Auto Repair I am not a customer, but my car was accidently towed to their lot my mistake. It was an error by the tow truck driver and Tony's was about to close. The owner went out of his way to find me and let me know that this happened, and worked with me on getting the car locked up. Should the need arise, I would not hesitate to try them. The integrity of this speaks volumes. Thank you!

Tyrell Wilkins

★★★★★

Edited 3 months ago

Great place for all of your repair work friendly atmosphere Willie and his brother have a ton of patience and always listen to your repair concerns and give honest advice / opinions. Definitely a hidden gem on hull street with great customer service with there potential the sky is the limit. Have done every repair imaginable to my cars including engines and transmissions, ac, alternators, starters, ac coils and complete suspension kits on both of my trucks you name it they can do it seriously. GO TONEYS AUTO! They rule!

Justen Lewis

★★★★★

3 years ago

Had 2 cars done for aftermarket coilovers, guy was really nice, and had a reasonable price for installation + an alignment. Turned out great, got exactly what we asked for! Honest mechanic and very kind people, even showed us around and our valuables were left exactly where they were kept, definitely someone you can trust. Would and probably will go back for any more aftermarket help I would need. G37 IS250

rex smith

★★★★★

a year ago

I’ve taken my car here twice to get worked on and they have given me nothing but good work, honesty, and at a fair price. I just moved here and these are the only people I trust to look at my vehicle. They treat you right and will have you back on the road fast!

HEALEDNTHRIVING PHOENIX

★★★★★

2 years ago

I was having a terrible day, crying and all. Called and asked about brakes, he quoted me a price and I was there. He saw how terrible I was feeling and took me right in, no hesitation. I had my two front brakes done and it was quick as well. Great place to go where they care about the human experience and the price us great.

Byron Branch

★★★★★

2 years ago

BEST MECHANIC IN THE CITY HANDS DOWN!! The work speaks for itself. Great Customer service and he is reasonable … great guy!!

yeimy alvarado

★★★★★

a year ago

They change my rear brakes and rotors, very professional staff and excellent prices.

Mandi Garnett

★★★★★

a year ago

I couldn't be more happy with the honesty, knowledge and professionalism with Willy. I brought my car to him after taking it to another shop that charged me $650 to fix a misfire problem. They swore replacing the spark plugs would fix the problem. My car was still running the same terrible. I brought my car to Tony's the next day and got a quick and accurate diagnosis for an ignition coil. The price was great and the job was completed in an hour. So grateful for an honest and fair mechanic. I'm definitely going to return for future services and refer them to others. Thank you so much!

Peggy Carnegie

★★☆☆☆

8 months ago

Patronized this shop for an alignment. Had just bought 4 new tires from a shop nearby. The owner told me that I needed brakes and rotors. Quoted me $640 for front and rear ($320ea). I decided not to get it done that day. 2 weeks later I took my vehicle for a diagnostic for brakes and rotors at General Tire & Auto. Turned out I didn't need brakes or rotors unless I wanted to blow a few hundred bucks. I didnt! I'm NEVER going back to Tony's Auto Repair. I don't trust him. I would get a second opinion

Matthew Haines

★★★★★

5 years ago

Does Amazing work. Fixed my Totaled Ford Flex back to Brand New status. Uncle Tony your the Best. I come only to you For all my Trucks Needs. I only Trust the Best.

Ashley

★★★★★

a month ago

Went here as a walk in around 9a.m and they took me in with a smile . They were very professional, quick but did excellent work . I got front rotors and brakes along with two new rear tires for a great price . Was in and out just under 2 hours . This is my new mechanic and I highly recommend them . Thanks