Pep Boys

Davida Jackson

★★★★★

3 months ago

Great service, Bradley was a wealth of information and help. My problem was addressed quickly and promptly fixed! Thank you for everything, I appreciate the “Pepboys”

David Franco

★☆☆☆☆

6 months ago

Usually never have an issue with Pep Boys. I went in to get an alignment on my 16' Silverado. After a 4 hour wait my vehicle pulled hard left and the steering wheel was crooked. With my tight work schedule, I had to return to Pep Boys to get this job fixed. Although the wheel appeared to be straight, the alignment was still off. I had to make a several hour trip and constantly fought the truck swaying. I've never had this issue prior to taking it to Pep Boys. Perhaps consumers should consider using specialty alignment shops and staying away from this location.

Amy Bushey

★★★★★

6 months ago

Josh the Manager and the 2 mechanics that were there at the oneon Mobile Hwy, they were very helpful to know what was going on with my vehicle and what needed to be done. You definitely need to give this manager and his 2 mechanics that did show up for work a raise.

bria brown

★☆☆☆☆

9 months ago

I have never had a poor experience at Pep Boys until recently. I recently dropped my car off (over night drop off) to this location for an oil change. I already made an appointment the day prior for a 7 AM appointment. I do have the check-in email as well. Yes my car engine light is on, but I have no issues driving this car EVERYDAY! I have even expected to bring my Vehicle back to have the engine repaired because I have had this location. Check out my problem before and has already given me an estimate on what would be needed to have the issue fixed, however Left my car there overnight with an appropriate appointment, As the day goes on, I did not get reached out to my car was never checked in. Nobody reached out to me about any status on my vehicle, so I personally had to call twice. Katrina, who is saying she is the manager is very rude and in professional my second time calling just trying to get a status check up on my vehicle that has been sitting there For overnight and still have not even been serviced and now it’s going on to be 3 PM was very rude and told me that my car needed more than an oil change to be fixed. I personally only need my oil changed to guaranteed that my warranty would not expire. Nobody did my oil change. I had to catch a ride to get my car, once I picked it up again I started up first time no issues, no stalling out or anything. I have made a complaint and Katrina is still very rude and unprofessional when I finally got a call back after a week her first comment was what would you like for me to do for you? No sorry no remorse. No, let me get you a better understanding of the situation. Just completely rude with me. Then she wanted to say that my car would never start and that is completely false. I am looking to speak with somebody that is higher up than her to make the situation correct I have never had a poor situation like this at Pep Boys and for this I probably will never be back.

Tiger Williams

★★★★★

4 months ago

Always have good service here polite staff Josh is great He's always help me with my Kia optima whether it was a leak with my oil my tire my fender is always been really helpful I highly recommend pep boys especially this location on Mobile highway

Michelle Starkey

★★★★★

4 years ago

Pep boys is a great place for your service needs… we have a fleet account with them and they are awesome.. no waisted time right in and taken care of. The customer service is great. And very professional. The tech that took care of my truck Tony very professional and quick service. Took the time to fit my oil change in also … along with fixing my tire issue… Thank you so much Tony for your great service.. It does not go unnoticed…

Kalaje Chiles

★★★★★

8 months ago

I’ve used pep boys services for going on about 6 times now for brakes, alignment, filter changes, belts, and oil changes. And they are always very kind and get the job done in a very timely manner! They surprise me every time with how accurate they are with time. They keep me updated with texts and you can check the status/progress. Best place I’ve been to to get my car serviced!! Don’t second guess! They’re great! 😊😊

Nicole

★★★★★

2 months ago

Bradley has such great energy ! He made sure I was comfortable and taken care of will definitely be back to pro boys just because of his and his great service .

Amaria

★★★★★

3 months ago

Made appointment with Adam, he was very professional, Polite. Ian performed services .I approved everything, especially the Cost. They will b 1st choice when need work on car..

K Small

★★★★★

5 months ago

In bad need of tires, got pricing from a couple of other places and did some research. Found that Pep Boys had the best deal at the time. Booked same day service online. It was fast, friendly and efficient! I couldn't be happier! It was my first time going to a Pep Boys and I'll definitely return there!

Eries Deleon

★★★★★

2 weeks ago

They were great even though I want in close to close bc I was working all day but they were very nice and it did not take much at all to get car back

De'Ja Gillian

★★★★★

3 months ago

First time coming here for an oil change but got way more than that. Bradley helped explain other issues with my car and we created a game plan on how to tackle everything over time. He’s amazing and so kind, I didn’t feel any pressure at all, thank you Bradley! And I’ll be back next week to start on that game plan!

Michael Hines

★★★★★

2 months ago

Excellent and courteous service advisor and technicians. The best price that I could find locally (it also helps that Pep Boys honors there work with locations in other locations & states. It is rare these days to find competent, courteous service advisors and technicians at an affordable rate!

feng ewan

★☆☆☆☆

a month ago

Worst experience ever at Pep Boys! The technicians have the absolute worst attitude I’ve ever seen – extremely rude and aggressive from start to finish. After they “fixed” my car, the installation was so rough and careless that they completely destroyed the seat belt retractor mechanism – it’s now broken and won’t retract properly, creating a serious safety hazard! When I pointed it out and complained, the mechanic had the nerve to argue right in my face, yelling and insulting me like I was the problem, acting all arrogant and zero accountability. Front desk staff were okay and polite, but that doesn’t make up for the horrible repair quality and outright terrible technician behavior. The repair skills are pathetic – clearly no real expertise or care for customers’ vehicles. I strongly advise everyone to stay far away from this location and go to a real shop instead. Pep Boys needs to fire these incompetent, disrespectful mechanics and train their staff properly on both skills and basic human decency. Never again! 0/10, total rip-off and dangerous.

Irenaeus of Pensacola

★☆☆☆☆

2 months ago

This shop tried to scare me into over $5,000 of unnecessary repairs on a perfectly good car I'm still driving three years later. I brought my 2006 Lexus ES 330 in for a check engine light indicating an O2 sensor issue. The service advisor told me the mechanic found a dangerous oil leak and I shouldn't drive the car because "the engine could blow." The next day, my oil change shop confirmed it was merely old residue from a valve cover gasket already repaired by the dealership before I purchased the vehicle and an not an active leak. The check engine light was, as expected, the O2 sensor. They even dismissed the legitimate O2 sensor I brought as inadequate and tried to sell me their own instead. Ultimately, Pep Boys did not replace the O2 sensor; I cannot remember why, but it was the original reason for my visit in the first place. Almost three years later, I'm still driving this car without any issues. Zero problems. The "urgent" repairs Pep Boys claimed I needed in order to keep the engine from seizing were complete fabrication. After I left a one-star review detailing this experience, the service advisor called me early the next morning to argue with me and offered to "waive" the diagnostic fee. Professional businesses don't harass customers who report unethical behavior. This wasn't incompetence; it was a deliberate scheme to exploit me. The employees involved in this scam should face termination, and I strongly advise customers to avoid this location entirely. ​

William Black

★★★☆☆

a month ago

I was quoted $359 for antifreeze for my Audi TT OEM $59 a gallon My capacity 1.2 gallons I got aftermarket and paid $139 I was quoted over the phone $99 but when I showed up I was told it would be $359 because it's an Audi they make it aftermarket which is readily available here in Pensacola for $19 a gallon I was told you need to be vacuumed and burped which is not true you open the petcock you open the reservoir you drain the fluid out you put two quarts of water in the reservoir once that comes out you put in the new coolant once it starts coming out of the petcock you close it top the reservoir off and you're done I don't want to mention any names because they know who they are but Josh was very nice and reasonable. I'm a repeat customer and like to be treated like one I wasn't until I spoke to Josh I told him I just wanted to pay a fair price which is reasonable and I'll continue coming back for service and tell other people about referrals

Lisa Dubose

★★★★★

2 weeks ago

Visited Pep Boys on a Saturday for a tire repair/ change. I was told I would have an hour and a half to two hour wait. As you can imagine they were busy on the weekend. I was pleasantly surprised that I was in and out in 30 minutes. Service was top tier.