Pep Boys

Julie Toma

★★★★★

a month ago

I cant say enough good things about this team at the Lakeland Florida location. From beginning to end, they were reliable, honest, thorough, friendly, and excelled in customer service. John K was our advisor throughout the whole process- I needed a lot of work done on the car and he walked me through every bit, offered guidance, and really made us feel comfortable trusting them with our car. We had a breakdown driving up from Fort Myers, and John and his team were so accommodating as we tried to find the best solution for our car. He truly made me feel at ease through what could have been a very stressful process, and I would recommend this location to anyone in the area!!! I never felt like they were trying to upsell me, and they didn't pressure me when I declined some basic general maintenance tasks I could take care of at home. Thank you so much!!! Even though we live 3 hrs away, I'd come back for something as simple as an oil change because they were so great!!

Marlon Marshall

★★★★★

2 months ago

Michael F. was cool and down to earth! He wasn't pushy at all and didn't try to upsell. In fact, he instead pointed out promotions that actually helped me save money on my service (which I really appreciated). He was polite, knowledgeable, and gave me all the information I needed to make informed decisions without any pressure. The customer service was great, and the work on my vehicle was completed ahead of schedule. The prices were affordable and beat the competition by far. Overall, a smooth and stress-free experience. Thanks, Mike!

Darick Scott Jr

★☆☆☆☆

3 weeks ago

I spent almost 600$ on brakes and rotors. Whenever I stop at a light, back out my house or others cause I do uber; everyone and their mom can hear my brakes squealing like a chihuahua. The day of.. I noticed the noise and took it back, they then did service to my car a second time and still hear squealing! I couldve went to the mall and had fun with that hard earned money but chose to be responsible… only for the issue to not be fixed. I will never come here again. I was gonna say nothing and take my loss but when I did an order to a Car dealership they clowned my brakes so I can’t let that slide. I paid for repairs and the car still got issues

Gina Corbitt

★★★★☆

4 months ago

These people were great. Very friendly and Henry especially was awesome with all the customers. They had a full lobby of people and maintained a good atmosphere for everyone. My oil change and tire rotation ended up taking longer than expected (2.5 hrs) but I didn’t mind knowing they had several walk ins with tire issues that needed attention. Overall not bad, I would come again.

Marshall Eberling

★★★★★

6 months ago

They did a great job. I'd say I was in and out in less than an hour and a half. I bought their mid range KUMHO tires surprisingly Jeep GC handles very well with them.

prod. GSMBEATS

★☆☆☆☆

6 months ago

very unprofessional, i asked for them to simply put 2 NEW tires in the front and put the old front tires in the back. when my car was done i first noticed that my windshield was cracked across the entire glass, then while i was driving home the SAME TIRE that i originally went there for was still leaking. When i went back for them to fix all problems they were very unprofessional and smart ass about the whole thing, HENRY seems nice at first but after i discussed the problem he was being rediculous and childish about the whole situation. Ideally i wanted them to pull cameras and prove that the mechanic had cracked the windshield on my brand new car and fix that ASWELL AS fixing the tires. The whole situation was rediculous and childish, DO NOT go to pep boys unless you want your car to be destroyed or walk out with the same problems u had walking in. I would love a response from the store and i will be filing a claim if not taken care of, pull camera footage and make this right. ALSO they charged me for two tires ($312) when they told me that they were Buy one get one free. I want this to be adressed. i should not have to claim this windshield on my insurance for a problem i did not create. My window was perfect before i went there as the car is brand new.

Dani

★★★★★

a month ago

Paul at this location was wonderful! He easily switched the rear windshield wiper blade for me and made my day. I recommend this Pep Boys location for excellent customer service.

Natan Agami

★★★★★

10 months ago

I rolled in loud with a squeaky brake, My car was groaning, half-awake. But Pep Boys smiled, said, “Have no fear— We’ll fix it up and bring you cheer!” Paul and John were sharp and bright, Diagnosed my clunker at first sight. They patched it up with speed and flair, Like surgeons for my ride’s despair. They didn’t upsell, didn’t stall, Just honest care—I loved it all! With jokes and chats, they eased my mind, Real customer service, the rarest kind. So if your car is acting weird, Or mystery noises have appeared— Head to Pep Boys, don’t delay, They’ll save your wheels and make your day!

Rackethead

★★★★★

3 months ago

Great service. Took a little longer than expected, but everything was done correctly. I also appreciated the full check on my car so I now know other things that need to get fixed so I am driving safely. I appreciate the help from this Pep Boys team and will definitely be coming back.

Fredrick Mendoza

★★★★☆

3 months ago

Took my vehicle in for an oil change and coolant flush. It was either they were short staffed or busy repairing a vehicle that took much longer because my 9am appointment was delayed. My vehicle didn’t get worked on till after 10:30am. When it was done, I left at 12 noon. I’m not frustrated about it. I’ve been to this store several times for the usual oil changes. Hopefully, my next oil change it will be promptly done at the scheduled time.

Anisa Jackowski

★★★★★

5 months ago

I came in to see if I needed a new tires or to have them rotated. I worked with Henry and he was wonderful. He told me I still had some life left in my tires. He suggested just rotating them and then down the road come back and get some new tires. I just really appreciate The honesty. I had just taken it to Joyce automotive and they told me I needed a full set of new tires. Would definitely recommend and I will be back when I need new tires or possibly other work on my vehicle.

Roger Ganey

★★★★★

6 months ago

I was on my to training for work early in the morning. I heard a noise and realized I had a tire that had separated. I called and got Mike on the phone, explained my situation, and asked if I could be fitted into their schedule. Mike assured me that they would take care of me. When I arrived John was very helpful. Mike had already explained the situation to him. John had my tire ready to be installed and requested my key as soon as I arrived. Thanks to Mike and John I made to my training session with minimal time lost. I would rate higher, but 5 stars is all that is allowed.

Mary Alice Peacock

★★★★★

5 months ago

First class service with a smile. Talked to me about what I needed. No pushy salespeople just professionals. Brakes work like a charm. I have used Pep Boys for years and they are great! Highly recommend!

Kathy Butler

★★★★★

5 months ago

My 79 year old mom’s car broke down at 4pm on Saturday 45 minutes away from home. We limped into Pep Boys and Henry took care of us. She needed spark plugs and an engine coil. She was so nervous and so stressed and he made her feel so much better. I can’t thank him and his mechanics enough, she was on her way home in an hour and a half even though they had to order parts!!! It may have been just another Saturday to him and his team but it was a massive deal to us. Thanks for getting my mom home safe!!! Five stars. Highly recommend.

Robert Burke

★★★★☆

a month ago

I put my truck in 11 AM. Got it back a little after three p m, which is great in anybody's book, The only thing that was wrong was I had greasy handprints, oh my hood and around my door. Get your vehicle back in 4 hours today. Would be a world record? I would guess if not the world record. Thank you, pet, boys.

Plumer Dewolf IV

★☆☆☆☆

4 months ago

Called to get a quote on a alternator repacement, said they cant give a price without seeing the car after i gave the make and model, got hung up on after asking why as, with a bad alternator guess what a dead battery will leave me stranded cant exactly travel withojt a definitive answer. Called back got a different rep and was put on hold permanently

Lee W

★★★★★

2 months ago

John made it easy to set up the appointment and arrange the products and install - and Paul gave fantastic customer service at the time of our appointment. Thanks guys - appreciate it!