About Business
Pep Boys is a highly-reputable Car Repair service provider based in Pomona, CA. Pep Boys covers all facets of the Car Repair industry, with a focus on Tire shop, Auto parts store, Auto repair shop. With over 407 reviews and an average rating of 4.0/5, Pep Boys is a trusted name in the industry. Their presence in Pomona, CA ensures that residents have access to high-quality Car Repair care right in their own neighborhood. You can easily connect with their team using the contact details provided to learn more about their Car Repair offerings.
Google Reviews
Ricardo Soria
★★★★★
a year ago
Had my oil change for a 2017Chevy 1500 L T at Pep Boys in Ontario Calif.The service was quick ,in & out . About an hour and a half.Including checking all the fluids and the tire pressure aswell .The service manager very polite & courteous ! We give it a thumbs up. 😱👍👌💯
James Nall
★
☆☆☆☆
Edited 7 years ago
I dropped off my truck at 10am for an appointment for a brake fluid exchange and tire rotation in which there were no vehicles in the service area. I did not get my truck back until 10:34am the next day because they left the vehicle on while doing the alignment and drained my battery. I have the voicemail where she states that "we hit a snag" then mentions the dead battery when she called at 5:48pm. When I paid for the work being done, the lady behind the counter said "We were making sure that the work was done right". The battery was tested good by Autozone 2 weeks ago so for Pepboys to drain my battery while doing the alignment, the truck had to be on for a while. I shouldn't have to pay $160 for a crappy service and laziness. I will NEVER recommend this Pep Boys to anyone. UPDATE: 3/9/2018 I looked at the work the tried to do but they didnt't bleed the brakes properly. I also noticed they very slightly did damage to my frame(scuff marks) because I notice the shaving on passenger/driver side, in front the control arm and in the rear of the control arm. I can put spray paint but not going to let this go. 3/4/2018-3/5/2018
Kristopher Christensen
★★★★★
a year ago
I made an appointment for an early morning oil change. My car was in and out within an hour. They even topped off my brake fluid which was low. I have never had an issue with this Pep Boys and the professional service I always get from them.
Yolanda Gladney
★★
☆☆☆
a year ago
My son went into to have his air conditioner checked on Thursday they said they couldn't find the problem they kept it until Friday. We called pepB said it was was ready . He paid $220 for the work. I live 15 minutes away and it w blowing HOT AIR. We took the car back. Pep B said it would cost anywhere $2000 and up they had to replace the hold until. So we took the car to my mechanic. He said they were crazy. He fixed the car for $250. Air is fine. Call the corporate office 🏬. I got his money back 😎
Jasmine Zollinger
★★★★★
a year ago
The other day I brought my car in and I spoke to the service advisor Robert he was very nice and respectful. The mechanic Dmitry was informative and super quick. Best experience I’ve had at a Pep boys!
Sophia Sirena
★★★
☆☆
a year ago
Got my car serviced in a timely manner, but the inside of my vehicle had dirty hand prints on the door and seats from the mechanics. Also smelled of super strong cheap cologne. I'm hoping they actually did all the services I requested. I didn't get a new mileage sticker that they usually give either.
Jay Weng
★
☆☆☆☆
2 years ago
I made appointment online to get my tires rotate for my Tesla Y. When I arrived the paperwork’s was already done so I thought there would be no problem. I waited 50 minute to be told they don’t have the right equipment to rotate my tire. I called and double check with the rep if they will be able to do it. They said no problem. I would have be fine if they didn’t spend 50 minute to just tell me they can’t get the job done. I was the only person waited and there were no cars getting serviced. So I don’t understand why it would take so long to get a no from them.
Rising Darkstar
★
☆☆☆☆
a year ago
This place has gone seriously down hill from what it used to be I went here in about late summer there was a guy there called De Vaughn who's been working there since the store changed and it's obvious he doesn't care about his job anymore the interior was a mess he had food out on the top of his desk and it smelled pretty bad and he was kinda just rushing me through the process. I got front pads and rotors done there and the tech there was a young guy with blonde hair was talking smack about me and my car the whole time he was doing the service and then had to have another tech help him with the service. I went to check it at the dealer cause I heard a noise and I had a loose caliper bolt. Really sad how far this place has fallen. It used to be one of the best.
Alex Huertas
★★★★★
2 years ago
There’s No easier way to service your car. I scheduled my appointment online (which is available 24/7) so convenient and easy. Went in for a headlight replacement and less than 30min I was out to continue with my day. I’ve come to get my oil change as well on Sundays Really recommend it!
tyler giles
★★★★★
2 years ago
I scheduled for a brake inspection and oil change online. They have been in constant contact during the whole time. When I got the oil change they also give a complementary tire rotation which was nice. I needed some rotors and pads on both axels of my car. Pricing was within the range I expected it to be. All of my questions have been answered and they answer the phone in a timely manner as well. Even better, they gave me a coupon to discount the overall costs which I didn't even think to use or even knew existed. Overall a good experience.
Danica Jordan
★★★★★
a year ago
Appointments are easy to make online, always reasonable wait times and great staff! DaVaughn is always patient, efficient, and helpful! The customer waiting area is also very comfortable :)
Daddy Odi
★★★★★
4 years ago
CLOSED - TEMPORARILY ++Under construction becoming Advanced Auto Parts++ For DIY. Service is open to the public still as Pepboys!
Robert Choi
★
☆☆☆☆
a year ago
Please don't go this place. I made an appointment for oil change and tire rotation at 10 am and checked in 9:47. Guess what? It took almost 2 hours 35 mins. Guess what? I found they forgot tire rotation service. I called the store on the way home, they said literally, "we secured the spot, but we don't guarantee services" I can't believe what I was told. They should sincerely be sorry, but they seemed to be rude and not sincere. I don't recommend this place.
Devonte Kilgore
★
☆☆☆☆
2 years ago
Never again will I get my car serviced at Pep Boys!!!!! I took my car for an oil change, and a couple of weeks later my oil pressure light came on. I took it back and waited over 4 hours to get my car diagnosed, the technician arrived 4 hours late, and seemed to not know what was wrong with my car. I found out later that my engine seized! Pep boys apparently put too much oil in my car. SAVE YOURSELF TIME AND DON'T COME HERE!!!!!! Go elsewhere!!!!!!!!!!! Avoid problems like these!!!!!!
Raj
★★★★★
a year ago
I had to go to the service center for a quick but urgent fix for my car battery cover and Da Vaughn helped me really quickly! They are very helpful! Definitely recommend this service center!
Kevon Love
★★★★★
a year ago
One of the best places to get an alignment in pomona. Also replaced a tire and the prices were fair. They were honest and didn't try to do any up-charging. Friendly staff 5/5 would recommend
Mauricio Hurtado
★★★★★
Edited 3 years ago
After the incident was fixed. Davaughn the service manager took care of me, and they inspect my car with a free no charge alignment since I was still on the one-year alignment. He was so nice and respectful; he is a true pep boys' employee that take cares of his customers.
Jack Wyatt
★
☆☆☆☆
2 years ago
Horrible service guy at front desk, making claims and filing paperwork That was not true says I deny the service which I did not. It was never even mentioned. I was told my tires were rotated after an hour and a 1/2. To look at my car and find My tires were not rotated so I was lied to. My appointment was at 3 did not leave till 5 15 because of davaughn, poor front desk skills.
Kurt Inmon
★★★★★
4 years ago
Went here for an oil change for the first time 5 years ago, then stopped going to other places. Super friendly and helpful staff! They mention what they notice with their inspections but never been pushy with recommendations like other places. Got 2 new tires today! Dropped the car off, and they called me when it was done. Couldn't have been easier! Thanks Guys!
Cesar Ortega
★
☆☆☆☆
2 years ago
After calling in and asking if there was a wait time, I still waited over an hour for my tire to be serviced. The guy at the front desk was Hella Koo and very Polite, unfortunately the 1 star is for the guy who serviced my tire. He couldn't find anything in my truck. He left oil stains on my leather seats and some kind of white armpit residue. After he patched my tire, I barely made it a mile when it split again. I'm lucky I wasn't on the freeway, or this could have been Fatale.. I didn't go back to ask for my money back, I went so they can address the issue so it doesn't happen again.
