Pep Boys

Jason Henry

★★★★★

7 months ago

⭐️⭐️⭐️⭐️⭐️ Thomas made it an outstanding experience at the Pep Boys in Davie, FL! From the moment I walked in, the staff was friendly, professional, and genuinely eager to help. They took the time to explain everything clearly, answered all my questions, and never pressured me into unnecessary services. The work was done quickly and efficiently, and my car feels like new. The waiting area was clean and comfortable, and the prices were fair for the quality of service. I truly appreciate the honesty and attention to detail — Pep Boys has definitely earned my trust and my future business!

O E M

★★☆☆☆

Edited 3 years ago

This is not my first time here at Pep Boys for an oil change but today 1/21/23 I had an eight o clock appointment which turned into a two hours wait for what reason I don't know I noticed that the place was not clean the windows and floors are extremely dirty to me (the waiting room area). Presentation is essential this might be normal at Pep Boys it's all about the money and not the total experience from the time you arrive to the time you depart. Customer service is not just about how can I help you sometimes with a smile, but it should be welcome to Pep Boys we are here for you to give you a GREAT experience. I know this, if the products and services are great, customers are willing to pay. Just ask DISNEY WORLD. Well, went to PEP BOYS again for another 8:00 am oil and filter change appointment (3/11/23) to find out PEP BOYS have DOUBLE their prices for an oil and filter change which the oil and filter I PURCHASE myself. CORPORATISM and CAPITALISM at their very best. Welcome to today's world, thank you PEP BOYS for fighting INFLATION!

Rebeca hope

★★★★★

3 weeks ago

I went there last week with something dangling from my car, fully freaking out— I’m a teenage girl who knows NOTHING about cars and both thomases and Alan were quick to help me and so so so incredibly nice, I was in and out in like 10 minutes and madr understand what was going on under my car. Will definitely be going back ☺️☺️

Ellen DiPaolo

★☆☆☆☆

5 months ago

I will never return here again. I was flat-out lied to, and treated with total disrespect. I purchased a new battery and two new ties among other services on 6/3/23. The battery died on me on 10/1/25 and it had a 48-month warranty, so I got a jump-start and went to Pep Boys Davie with my receipt to get it replaced. I was told it wasn't under warranty, so I showed the manager my receipt and he finally relented and agreed to replace the battery. A few hours later, he called me at work and said that ALL FOUR of my tires had "dry rot", were 6 YEARS OLD, and needed replaced immediately. Even though I had given him my receipt showing I bought two new tires there two years ago! Plus, I had replaced the other two tires at another tire store in 2024. My tires are 100% fine, I had just had them checked at another place when I got an oil change last month. I told him no, I don't need new tires. When I picked my car, I didn't notice until a few minutes later that my dashboard display was black and non-operational. I called them, and was told the mechanic forgot to reset the system electronically after installing the battery, and to bring it back. I couldn't go back at that time as I was late getting back to work, so I went back at a later date. A different manager told me the new battery has nothing to do with the display no longer working, and that I had to take it to the Honda dealership to get fixed at my expense. He was rude and dismissive. I left there furious. I have been going to this store for almost 10 years, and the service used to be OK, but it has steadily declined in the last two years. The service people are rude and dishonest. DO NOT give them your business.

Cordelia Lehr

★★★★★

a month ago

Amazing service, super kind and explained everything in detail. They even comped my service! I had a flat tire that i wanted to swap out with my spare and a front splash cover that i purchased at my dealership to put on. Amazing people!!

john jayme

★★★★★

a month ago

So far so good. Techs helped out and were very knowledgeable. They also showed me recommended maintenance repairs for the future. But you cant find this place on Google. It's in the same building as the Advanced auto, which shows on Google.

Giancarlo Lo Iacono

★☆☆☆☆

2 months ago

2nd worst customer service ever (just beaten by another pep boys on sterling rd) Made an appointment this morning to re do an alignment which was under warranty, called before to make sure because the first one was done on a different pep boys and they said it was okay and the warranty is valid on any pep boys. Got there and as soon as i told the guy at the front it was a warranty service and the first one was done on another pep boys he become an idiot and yelled at me telling me why I didn’t take it to the same store and that his store is the busiest on the city and I will spend there at least 4 hours if I wanted my car to be checked (which is non sense because I had an appointment) and basically made go to the other store. Very unprofessionals. Then went to the other store and had even a worst experience. So don’t recommend you to go to any pep boys.

Melissa Chaple

★☆☆☆☆

3 weeks ago

I would leave 0 stars if there was a choice for that. Very rude front desk people. And they don’t back up their products I just bought new tires there and on their website it says they have 50k warranty but they don’t stand behind that my tire tore and the will not change it out even though I just bought them and the 50k warranty is not up yet. After 2 times of tires changes there I will Never go back here again. They are not very friendly and do not back up their product.

Shan

★★★★★

11 months ago

I really great experience at Pep Boys getting my tires taken care of. The salesman who helped me, Scott, was extremely knowledgeable, patient, and made the whole process smooth and stress-free. He explained my options clearly and made sure I got the right tires for my needs and budget. Manager Thomas was also super helpful and professional. You can tell he runs a solid team and cares about customer satisfaction. everyone was friendly and respectful throughout the visit.

INFAMOUS GORJUS

★★★★★

4 months ago

On Nov 7, 2025, I drove my Tesla here to the Davie location, to get my new tire patched. Scott provided extraordinary customer service as well as car service!! Scott has true interpersonal skills and is a great auto mechanic!! Matter of fact, the whole staff was AMAZING!! Years ago, I vowed to never return to a Pep boys since going to one in VA Beach that was beyond awful. Scott and the team in Davie, FL restored my faith in Pep Boys!! Drive there now 🚙💨, don't second guess it!!

Arjun Mote

★☆☆☆☆

2 months ago

This is going to be long but do NOT go here. I came in August of 2024 for a flat tire. I ended up having to buy 2 new tires as I had to replace one of them. This resulted in me using my used( still in very good condition) as a spare tire. I told the employee that whenever he adds on the new tire to put my own tire in my trunk. unfortunately he did not and gave me my busted up tire. So a few months later, I needed to replace one of my tires and now I had no tire which resulted in me having to buy 2 more new ones. This is a lot of money first of all and this is iniitially due to the mistake of PepBoys. I contacted their support and this has been the worst customer experience of my LIFE. I have been emailing them since around May which has been over 6 months. ( not to take into account when I called them a few months ago and they never reached out when they said they would. everytime i email them and they respond and say someone will reach out within a day and then they have the same message saying my issue will be escalated, and I have had over a 40 message email thread with them over this issue. I was finally able to get in contact with the manager MONTHS later, and he said he cannot do anything. How does it make sense that their is a mistake made from one o the employees and yet I am the one that has to suffer the consequences and lose out on a tire which was still in good quality. A business should take accountability in their mistakes, but does not seem to understand that. It is very disappointing as a customer as tires ar every expensive and the company does not care to fix problems that they caused. Not only this, but the lack of communication and urgency is truly upsetting. Also for the owner that sees this, please do not tell me to reach out to the email. I have and it has not been helpful. If a company makes a mistake, they should take accountability and fix it. Instead the manager said, I can give you a discount next time you buy our products like I want to lose more money again! Why would I go again after they made a mistake?

William Geoghagan

★★★★★

a month ago

My rental car had a nail in its tire. They suggested Pep Boys to replace the tire. Scott worked hard to get through the rental company's maze to get approval. He ordered the tire for next day delivery. They replaced it promptly and got me back on the road! Thanks to everyone at this Pep Boys store!

Leslie June

★★★★★

7 months ago

I made it halfway down the street this morning before realizing I had a flat tire... with three kids who needed to get to school. Ugh! I happened to bring my car to the VW Dealership last weekend so I knew I needed new tires, rotors, brakes etc. My husband called several places this morning to price out tire options and ultimately we chose Pep Boys. Their prices were very competitive but we made the decision based on the customer service we received over the phone with Thomas. He was upfront, very transparent and extremely patient in answering all of our questions. I was so impressed with his professionalism, that instead of replacing my one flat tire - I purchased four new tires, new rotors and front brakes - for far less than what the dealership quoted with the same or higher quality products. After a very stressful morning, I am beyond grateful to have had such a positive experience. Highly recommend this shop!

Kayan Clark

★★★★★

2 months ago

I took my car to the Pep Boys Davie location Monday morning to get new tires and to check my AC as soon as I walked in to drop off my car, I was greeted kindly and attentively. A service advisor was very patient and explaining to me my options for my car service and gave me their opinion on what would be best for my car service and was open and honest About how I should make the next steps to get my car service. Thank you and I appreciate that the information and the service I’ve taken my car to that location before and it was still always good attentive customer service and proper care for my car so I will be back for any other services that may come up.

Buckskin Harry

★★★★★

3 weeks ago

Suddenly needed tires due to road damage at 5 pm on a Saturday, just prior to vacation on Sunday. The guys came through for us and made it work and within a reasonable budget. A tremendous weight off our minds just as we, out of towners, got ready to leave on a cruise. Knowing it wasn’t hanging over our heads upon a Sunday return was YOOOGE!!

Edwin Large

★★★★★

2 months ago

Shop manager Thomas and Cris the mechanic did a great job of explaining everything, and even showed me the old parts to assure me that the repair was needed. They explained everything thoroughly and didn’t make me feel dumb for not really understanding a lot lol. It was the first time anyone has done that for me. They were so cool and respectful that I will recommend this Pep Boys to everyone and they earned a customer for life. I can’t thank them enough for the work and the care they showed.

mike castillo

★★★★★

3 months ago

Best price and quality tires I found leading up to purchasing my 4 tires. Very courteous, friendly and timely experience with the staff. Both Thomas the friendly store manager, and Thomas the very capable and knowledgeable technician, delivered as promised, great service in the promised time frame. (Important Tip*** as in most cases, always best to make an appointment to expect this desired result). Thank you for a great early Saturday morning stress-free auto tire purchase experience. I highly recommend this Pep-Boys location in Davie, Florida!!!