Perez Collision Center

Robin Cecilia Camardo

★☆☆☆☆

3 years ago

I called to set up a repair of SUV back glass and some other internal parts on July 26, 2022. At that time I was scheduled for repairs on August 15, 2022. They said I needed to put down a $200 deposit. When I didn’t receive anything, I had to call *them* and asked them how I was supposed to pay. They said they would send out another email link. They didn’t. I scheduled a car rental for the appointment August 15, and called to confirm the repair appt. at Perez. She told me to call back in the afternoon because the parts dept. was busy. After much back and forth and insincere “I understand”s she eventually said that part of the job could be done but I would have to wait another 12 days for the parts to arrive for the first part of the job because they wouldn’t order parts without a deposit. News to me. When I said how frustrating this was she said “ You know, you don’t have to use our service.” And after waiting 3 weeks, with the poor communication and “I couldn’t care less” attitude, I wasn’t going to wait another 3+ weeks and waste another car rental. According to the other reviews, they may be a good repair shop, but it does no good with such poor communication. This particular customer service experience was just horrible. Update: Thank you for responding so promptly to my review. I appreciate your response and comments, but I have already found another shop to take care of this repair. I wish you the best of luck with your business.

Alvan Romero

★★★★★

3 years ago

Estimator was thorough and clear. Work was superior. Front Office Help very organized and attentive. Waiting area was outstanding, beautiful, clean, with refrigerated water and soft drinks available while you wait. Estimator had great customer service. She’s a great asset to Perez. Total experience left you with thoughts, if ever needed, this would be a place to use again.

Hermelinda Perez Torres

★★★★★

4 years ago

I have been Faithfully taking my vehicles up to seven different vehicles in the past 12 years I have always had my vehicles perfectly fixed by them they do a wonderful job I would never take my vehicles to anybody else. This is a very strong find Reliable trusting family-owned business ran partially by family and coworkers they go the extra mile to get the compensation needed to have your vehicles repaired to high standards expectations and the whole staff is wonderful at communicating . Thank you Perez collision ❤

niche peach

★★★★★

2 years ago

Took my VW Bug here after getting rearended. It's a 7 year old car but they returned it to me in perfect condition, it looks brand new! And it drives like a dream. They were super transparent with me about cost, production delays, etc. Extremely happy with the service I recieved. Edit; forgot to mention, my car was scheduled for Oct 30th, but when the towing company dropped it off early October, they started working on it right away! I got my car back way earlier than expected, it looks great, runs well, and the staff were so nice! Highly recommend!!!

M. Stintz

★★★★★

6 years ago

I had a terrific experience with Perez Collision Center! Miranda was wonderful and the work they did for me was outstanding and very reasonably priced. They deserve 5 stars and I would highly recommend them to anyone needing a paint job on their automobile.

Denisse Dominguez

★★★★★

3 years ago

Not only were the employees super nice, but I had no idea what was going on with my truck (so, I was visibly upset & stressed) and the guys at Perez Collision explained to me what was going on with my bumper. They treated my truck amazingly, figured out quickly what the problem was and got my truck back to me super quick and looking like new. Highly recommend this place!

John Lujan

★★★★★

5 years ago

After shopping around some and comparing prices, my wife and I took our car to Perez Collision Center for repairs needed on the bumper and undercarriage splash guards. The customer service is top notch and timing was on point. Completely satisfied with the outcome! Definitely would recommend this team of experts for the job!

Christine Villalovos

★★★★★

3 years ago

Thank you to Melissa "Ruby" Perez! I was so stressed out because every place I went to told me the repair to my car would be $600 to $1000 to fix. Someone tried to steal my Hyundai Veloster & I was about to cry. Even If I could magically get that money everyone said they couldn't do anything for weeks. She took great care of me and did the job at an honest price and quick service! The staff was kind and efficient and I will be a customer for life! I usually don't do these types of things but when I find someone who is honest (I'm not a Rocket Scientist but I knew there was no way the repair should of cost that much) and does the right thing I have to let people know. If you need repairs,, bodywork etc please go see them! They will take great care of you! Thank you again!

Ashley Howell

★★★★★

2 years ago

So friendly!! We will definitely use them in the future!! We had the best service. I got my car estimated at a few places for a door replacement and Perez Collision Center was the best price and also fastest.

Jasper Mills

★★★★★

2 years ago

My wife and I owe so much to Perez Collision - we were driving through New Mexico on our way to California and got into an accident. Being desperate and needing to get our car back on the road, we were lucky to get referred to Perez! Robert was the mechanic that saved us by going above and beyond to ensure that we got the parts we needed and replaced quickly so as to get us immediately back on the road. He was communicative and transparent about what we needed and even took the time to show me on the vehicle and walk me through what needed to be done. We can not thank him enough. Myra, the receptionist was also extremely compassionate, and while the company was booked out, they truly were sympathetic to our situation and gave us the best care for a generous price (they even had to jump through some hoops to get the part there almost immediately). If not for this company, we may have had to abandon our vehicle. If you are looking for a trustworthy company that values people over simply making money off of people, Perez Collision is THE BEST in Albuquerque! Thank you a thousand times Perez Collision Center Team!!!

Nate S

★★★★★

a year ago

5 stars! My son’s car needed work done and they got it taken care of. Amazing customer service! They kept me updated and the car came out great! I’d definitely recommend this place and use them in the future.

Matthew Menalo

★★★★★

5 years ago

I can't recommend this place enough! I needed my hood and bumper painted, and I was told that the color was difficult to match by other shops, who all told me it would take 3 weeks. Perez Collision matched the paint absolutely perfectly and had it done the following day!! And the price was below my budget. Thanks Jordan and Miranda for the excellent service 👍👍

Barry Smith

★★★★★

3 months ago

They take pride in their work.they were very polite and knowledgeable. I strongly recommend their service.

Lori Workizer

★★★★★

7 months ago

I was involved in a hit and run to my beloved Kia Soul, and after reading the reviews, I decided to take it to Perez Collision. Great decision! Excellent communication with Maranda, completed job came in right at the price on the estimate, and quick turnaround time. My old jalopy looks new again. They even vacuumed out all the dog hair, and it's the cleanest it's been in years! I highly recommend Perez Collision if you should (unfortunately) need their services. Oh BONUS... you might get to meet two of the cutest pups ever when you go in!

David J. Pena

★★★★★

a month ago

Excellent craftsmanship! Professional service definitely recommend them and will return should I ever need too!

Brittany T

★★★★★

6 months ago

They did a fantastic job and the price was even less than they quoted at the end. Overall, great work and they even cleaned up my car before I picked it up. The girl at the front desk was also nice and very helpful.

charlotte begay

★★★★★

a year ago

I brought my 2007 Chevy Silverado 1500 LTZ here after my truck was side swiped on the passenger front fender by a semi it was parked at work when it happened! Thank you for taking your time on my truck. The work you guys did on it is an A+. I love it, I would definitely recommend this shop. and the customer service is awesome and very friendly. THANK YOU ALL SO MUCH!!😊👍🏽