Permian Glass Co

Diana W

★☆☆☆☆

8 years ago

Nightmare! I had to use this company because City of Odessa workers damaged my car window and they have a contract with this place...They came out to my work location last Friday to replace the rear quarter window in my car. I didn't initially see how bad of a job he did because the trim was covered with blue tape...but, he left the inside covered with glass shards...then yesterday, I removed the tape to find the window was installed crooked...the curves did not line up, so to accommodate for the gaps, he filled them with black caulk...the trim stuck out about 1/8" beyond the door trim and several pieces of weather stripping were just scuffed up and missing in places....I Called Permian Glass first thing this morning and the same technician was sent out....He told me that he did a "perfect job"....Really??? So, I called Permian Glass again and they told me to bring my car in at 1pm to let them see the damage....They took my car to the back...supposedly to look at the damage and to vacuum the glass shards (I had already cleaned them). Sylvia (apparently the owners son's wife - not positive) was extremely rude...She told me that they removed my window and could not reuse it because it was defective....She refused to take accountability for the screw up her technician did and tried to blame it on the window...She told me they can't get another window for several days and then they could try to reschedule installing it....In the meantime, they left me with a piece of plastic blowing in the wind to cover the hole. I am not going back to them....The city gave me a check and Glass Doctor will fix their screw up tomorrow....If I could give this business negative stars I would because that is absolutely no way to treat customers! Next review is going to be on BBB page, then social media! Learn some customer service skills!

Louis B

★★★★★

7 months ago

Excellent workmanship Shannon is a great guy they replaced my dads windshield!

Michael Owens

★☆☆☆☆

7 months ago

Please don't order from this company it took me 3 mo to get the right windows believe me DONT DO IT PERMAIN GLASS NO GOOD

Briann Tarin

★★★★★

7 months ago

I can't recommend this place enough! With reasonable prices and the best customer service, not to mention attention to detail. 10/10

Jessie Rodriguez

★☆☆☆☆

2 years ago

Worst company I’ve dealt with in. Very long time. If I could give 0 stars I would. They didn’t show up when they said they would. They lied about showing up. Multiple times they said they came to our house and waited. They lied. We were in the house and no one came, knocked, or called. Then they said couldn’t work with us because they were too busy.

Noe Becerra

★★★★★

a year ago

I've had all my vehicle windshields replaced at Permian Glass CO. The work ethic is outstanding. Thank you for your great work.

Nya Renee

★★★★★

3 years ago

if i could rate them higher i would! i was in a real bind and this company went above and beyond to help me! i appreciate them taking their time to making sure the job got done correctly. definitely will not be going anywhere else!

Joel Madrid

★★★★★

7 years ago

Great people and service! They got two of our company vehicles done on the same day even though we didn't have an appointment. We will continue to bring our fleet to Permian Glass for all our windshield repairs!

Basin RV

★☆☆☆☆

4 years ago

We contracted this company to replace a glass for one of our customers. They said it would take a month.. We waited,then the company told us it would take another month. We waited. After getting the window back the edges are not smoothed out and the lock isn't even glues all the way on the edge of the glass an don't lock. The color of the glass is different than the glass that's in the window. They lied an said we ok'd it. "Which we did not" Steer clear of this company unless you want to get ripped off. We asked for a refund so we could get the glass redone at another shop and they called us liars an hung up. I would put picture of there work on here but that's alittle petty. 170.00 down the drain an got to pay double that to get the work corrected now. Thanks alot Permian Glass for sticking it to your customers! Next is the BBB and TX AG for complaints.

Bethann Davis

★★★★★

5 years ago

I had to wait to get my gravel busted windshield replaced. When I could get it replaced, I found Permian Glass, and they were easy to deal with from scheduling an appointment to giving me information to doing the job. They were done in less than an hour also with the job. (Btw, see about having "glass buyback" put on your auto policy!)

Sergio Medrano

★★★★★

a year ago

Permian Glass is the most affordable glass shop i have ever used. They continue to have my business for awesome customer service and always the best prices.

Matt R

★☆☆☆☆

6 years ago

My windshield was replaced by Permian Glass on September 12, 2019. My experience started poorly after I dropped off my vehicle. I received a call at work explaining that because I gave them wrong information about my windshield, if I wanted to get my windshield replaced that day they would have to get a more expensive windshield. If not, I would have to wait two weeks for a special order. I was frustrated because after already taking time to drop off the vehicle and be inconvenienced, what alternative did I really have – of course I paid them more for the windshield. I think they should look at the vehicle before you leave the lot if they are going to ask for more than what was quoted. My rear-view mirror fell completely off my windshield exactly one month after my new windshield was put on by Permian Glass (October 13th). You could see where the adhesive came off. I subsequently called to ask them if they could put it back on and they first asked me “If I have the receipt.” I found that to be rather off-putting and thought surely they could look me up. After all, who keeps a receipt for something like that? I did not want to return to Permian Glass at all at this point, but after my car dealership said they could not fix it I did go to get it repaired. I came in at 12:45 on Wednesday October 30th to Permian Glass in Odessa. I waited for a technician to return from lunch. They took my car back. The technician then came into the shop and stated, “You need a new windshield.”. I was shocked. I said, “This is a brand new windshield.” He stated again, “You need a new windshield because the piece with your mirror comes attached to the windshield.” I said it is a new windshield you just installed it, that can’t be possible, can you fix my mirror you did not put it on right. He said, “I didn’t install it personally but I can tell you you need a new windshield.” The lady at the front desk then took my number and stated a supervisor was not there but would call me the following day. No one has called. Thankfully, I took my vehicle to another auto repair shop, which charged me $25 including tax to fix my rear-view mirror. They did not ask me to buy a new windshield (there was NO damage on my windshield, it is one month old, the mirror just needed glue). I am out of a lot of time and extra money thanks to the work and poor customer service from Permian Glass.

Jeff Stafford

★★★★★

5 years ago

Shannon and the folks at Permian Glass were a pleasure to work with, and delivered a perfect product for me! They made glass shelves for our kitchen cabinets, and got them to me very quickly and in perfect condition. I will absolutely be using them for future glass work!

Marisa R Anchondo

★★★★★

9 months ago

Great service already took two of my vehicles. Thank you for your service

Brandon B

★★★★★

9 years ago

We take one to two trucks in every week for a new windshield. They are fast, professional, we have not ever had a problem. We have also used this company to do our shower glass work.

Andrea Najera

★☆☆☆☆

9 years ago

I took 2 trucks in to have the windshields replaced both trucks were left with leaks and a big mess on the inside of the windshields with the glue they use. Dashboards messed up like someone had stepped on them. One truck was left with the windshield wiper arm broken. Both of these trucks were taken in in perfect working condition until I brought them here. I went in the next day to talk to a manager and was told that no one "in charge" was in the office to check back in the morning. The receptionist made a copy of my receipt from having to buy a new windshield wiper arm and also asked that pictures be sent to her phone to show the manager when they came in. It's been more than 2 weeks and have heard nothing. I do not recommend this place if your looking for professionals. This is definitely not the place!!

Curt Sydow

★★★★★

5 years ago

Everyone I had contact with at this business was super nice and courteous. I had a rock chip repaired, and they were really fast and did great work. I can't even see where the rock chip used to be!