Sears Appliance Repair

Lilly Fairbank

★☆☆☆☆

9 months ago

You guys have rescheduled four times and still nobody has showed up

David Young

★★★★★

Edited 5 months ago

The service tech Ralph was great. He is super knowledgeable. Outstanding customer service.

Joe Silva

★★★★★

2 years ago

Tech was definitely a trained professional. He made repairs in no time and was very efficient. Great first experience with this service.

Jason “Jay” Condie

★☆☆☆☆

2 years ago

Wouldn’t give the any stars. They are ridiculous in their service. Ordered a part, and wanted to install it a month later. Service person missed the appt and they kept pushing me back for 2 months later!! Horrible service!! Go anywhere else!!

Margaret Uribe

★☆☆☆☆

7 months ago

Nobody ever showed up 🙁 and we took off work just for that !

Kevin Pha

★☆☆☆☆

8 months ago

I did not get a call and our camera does not show anyone dropping by. Yet the technician marked task as completed. This is dishonest.

LaQuavia Bow

★★☆☆☆

2 years ago

The technician was fine although he did show up a little over a hr and a half late. The build up of the company getting to my home was terrible. I couldn't get a human on their customer service line to save my life. On at least 6 different occasions my appointment was reset by the company. My home service even reached out to see what was going on and setup 2 appointments, in which they didn't show up for. It took 2 months and several days of getting someone to be at my home for them to fix what took the tech less than 15 mins to do. Initially on the first appointment my refrigerator was fixed. I was having a problem with the ice maker. Within less than a month I am having the same problem again. Overall I wouldn't recommend the company here in this location.

Dianna Navarrette

★☆☆☆☆

a year ago

Service tech NEVER SHOWED UP AND CLOSED THE WORKORDER!! Called customer service immediately to try and get the technician on the phone in hopes of getting him to my residence because the 1st service request scheduled for August 5th, that technician, did show up but also "closed" the workorder with no resolve making me have to schedule this appointment 08/17/24, brings us to today, and todays technician never showed but was able to invoice me and close the workorder with another NO RESOLVE!! . Now, I have no option but to make another appointment, and of course, that isn't available until SEPTEMBER 18TH!! I've been paying for this home warranty service since we got the machines, (almost 10 years) never had to use it and now that I need to use it, it is not helping me. I am extremely disappointed! This technician did not do his due diligence. It was well past the 5 p.m. so I guess he just wanted to end the day. I am giving no stars but it won't let me post without, so I am only giving 1 star. Very unhappy customer 😕

Jo Carrasco

★★★★★

3 months ago

He did an excellent job thank you so much

Linda Barone

★★★★★

a year ago

I have only good things to say about my repairman. He was respectful, kind, and very efficient. Thank you for sending him. I would recommend Ralph for Everyone!

Gerry Myers

★★★★★

Edited 2 months ago

The technician was very nice. He was quick

Brian & Teresa Marble

★★★★☆

a year ago

Ralph the technician was great! He was knowledgeable and repaired the washer with no problems. The call center was awful. I was given the run around with what I was told. It took almost a month to get someone out here to repair my washer. They kept cancelling and rescheduling/delaying my appointment. We asked to speak with someone locally when this wasn't resolved and was told we could only speak to the call center in India (?).

harley101 villa

★☆☆☆☆

9 months ago

This has to be a joke. The technician has never showed up . Six appointments they text and say they are arriving between 8-5 on a specific day and never show up. They claim you aren’t home which is bs because I have cameras. Then you stay on the phone countless hours to be transferred over and over again to simply be rescheduled AGAIN. This has been going on for almost two months. I honestly wish there was a negative star!!!

J. R.

★☆☆☆☆

7 months ago

I have been waiting for someone to come fix my dryer but no one has showed up. My appointment keeps getting rescheduled since may and today someone was supposed to come by and no one showed up (again for like the millionth time). Then I receive a message not too long ago talking about "Thank you for using Sears Home Services. Please rate your technician on a scale of 1 to 5" what?! No one even showed up or called. This is absurd.

jason o'neill

★★★★★

3 months ago

Ralph was very pleasant to have look at our machine, very thorough and explained everything to me as he went through diagnostics.

Letha Jones

★★★★★

Edited 6 months ago

He knew his repair service very well. Called when almost time to arrive. Fast, efficient, and courteous. Washer works as well as it ever has. Took a very long time to arrange service, but the fault wasn't the repairman.

Leo Ruiz

★☆☆☆☆

3 months ago

The technician damaged my dryer. We had had a technician come in prior that had ordered the parts. This other guy came in, trying to put it on damaged my dryer, and then said that the item they received was damaged if the item that was received was damaged it was because he damaged it because there was nothing wrong with the box. This guy has not a clue what he’s doing and now he’s saying that it is not covered under my warranty. Somebody needs to be liable for the damage that is now onto my Dryer. And now he’s saying that it is not covered under warranty that’s ridiculous. How about all the damage that is now to my dryer somebody needs to contact me before I seek a lawyer.