Peterson Auto Body

Carlee H

★★★★★

a year ago

I have trusted Peterson Auto Body twice with body repairs to my BMW and they have exceeded expectations both times. Patrick went above and beyond negotiating with insurance companies and getting the needed repairs approved. I could not recommend them more! Thanks!

C J

★☆☆☆☆

Edited 2 years ago

Nice to see a response to my review 2 months after I posted it :). Who exactly from Peterson responded below and whom should I ask for as I call the general phone number you left below? Very disappointing experience for several reasons, despite being recommended and paying a lot more more than competing body shops quoted. Left messages to address issues with GMs and owners, but no one returned messages or could make time to help. Would never go back and do not recommend.

Gin Warner

★★★★☆

Edited 4 years ago

Kudos to Brian who was able to remove some stuck on grease on my back side fender! After a small vehicle incident in the garage which left some stuck on residue along with an almost invisible scratch and minimal dent, he quoted a price to repair those back to 'perfection' but it was out of this world $$$$! I can live the above as we're never selling the car and it's only visible if you get close and know where to look. But thank you Brian - we tried to remove that gunk w/no success.

Open N Review

★★★★★

3 years ago

They get the job done and are professionals at what they do. No run around and they keep their word. Sometimes shops like to promise something just to get your car in and then you wait for ever to get it fixed. This shop is different and say it how it is long or short repair times. I took 3 cars there for major repairs and was happy with the result.

Ben Moore

★★★★☆

11 years ago

I've had service done here twice, both times through insurance after minor accidents (neither of which were my fault). After shopping around, I found Peterson to be more expensive than others, but the turn around was prompt and I was less concerned that the paint would match for Toyota/Lexus repair since they are attached to a Toyota/Lexus dealership. If I were paying out of pocket, I almost certainly would have found a less expensive option, but the work was done in a timely and satisfactory manner.

Sonya Dao

★★★★★

a month ago

David is great! Highly recommend this shop

Laura Treider

★★★★★

6 years ago

I can't praise this shop enough! I was rear ended and brought my car in for an estimate. They helped me coordinate everything with the insurance company and they kept me and the insurance company up to date during the repair process when they found more damage. Between when I brought the car in for the estimate and when I was able to bring it in for repairs, I dropped a bike and scratched the car with the handlebars. I stopped by and asked if they could touch up the paint while I was getting my bumper replaced and they did it for free! It looks good as new. Best customer service in the Treasure Valley!

Chuck Johnson

★☆☆☆☆

4 years ago

The repairs were done in a timely manner. They had to order a new hitch receiver because of the accident and being rear ended. At the time that we had to use the new hitch and we took it out of the box, it was the wrong size. We went back to Peterson and told them about the problem and all they could say is that it was past 30 days. This is a part that was order by them and they would not warranty it. The part was around $300.00 and this should be taken care of, because this was something that they did. Most of the businesses would cover their mistakes. Chuck

bridget Picard

★☆☆☆☆

3 years ago

After pre-paying for services 3 months in advance while we waiting for an available appointment, we were up charged another $345 for additional services needed a week into fixing our car. Matt & Kevin Tyler (the manager) were not willing to work with us and accept a check from the people who hit our car since they paid for it out of their pocket, due to company policy. Since this check was made out to them and not us, we had to pay for it personally. They were unwilling to accept the check or sign it over to us. They were unwilling to assist in any way.

Michael Yatsko

★★★★★

2 years ago

After some damage to my car, I took it to a couple body shops that were not very thorough. My car is a Lexus, and Peterson auto body is in the same lot as the Lexus dealership. It did take far longer than if it was still 2019, for example. Despite our country and its various, and many, issues, they were quick (as possible), and communicative. The service/specialist, Eric Parker, gained any trust lost by waiting - he refused to go with aftermarket parts, and worked diligently to reduce the delays. These days, most body shops seem stuffed full, and this one is no different. However, if you can wait, (you probably will, regardless 😜) their service and professionalism will make up for it!

Cathy Catherine

★★★★★

a year ago

Nicole and the repair team at Petersen Autobody were exceptional. The repair looked seamless compared to the rest of the car, the service was quick, and they washed my car very well after the work was done.

Poppy Linc

★☆☆☆☆

2 years ago

If you are looking for timely body repairs, DO NOT go to Peterson Auto Body. I hit a deer with my BMW in July, which resulted in damage to the front end, and some damage to the radiator. I had the vehicle towed to Peterson. They told me it would be "a while" before they could get it fixed because they said BMW does not commit to any schedules for parts. I checked the repair progress occasionally, and they said they were "working on it", or that they were "waiting for parts" but would provide no schedule. After 2 1/2 months, I was told that they had finally torn the damaged portions of my car apart to determine what additional parts needed to be ordered. So with the prospects of another six weeks to two months of waiting (and continued charges for rental vehicles), I gave up. I talked to the sales people at Peterson, and they said they would take the damaged BMW as a trade-in, so I bought a new hybrid BMW. The sales people also said that BMW always provides an estimated time for delivery of parts. The conclusion--Peterson Auto Body is seriously overwhelmed and under-staffed. If at all possible, I would recommend that you take your damaged car elsewhere if you want timely repairs.

Sarah Waltman

★☆☆☆☆

2 years ago

Yikes. This was the worst costumer service I have experience. I had called ahead and spoken to Ben. When I arrived, Ben ignored me when I came in. After a few minutes I asked if I was in the right place. He clearly let me know I was I inconveniencing him. He begrudgingly looked at my car damage and gave an estimate. When I asked about scheduling the repairs he again seemed put out. I mentioned that he did not seem interested in my business. I left and went to a neighboring body shop where I was greeted by a delightful young man who took a look and quoted me 1/3 the cost Ben gave me. Needless to say, that shop has a new customer and Peterson’s needs to teach customer service to their employees. Shameful.

Brandy Music

★★★★★

2 years ago

Kevin is the absolute best! The shop fixed my Lexus and dealt with my less than stellar insurance for me. They detailed everything so it really was like getting a new car back. My vehicle hasn’t looked this good in a long time. They made a very stressful situation as easy as possible. I can’t thank them enough for treating me so well. Always always always make them your first call if you have car trouble.

Christian McDaniel

★☆☆☆☆

a year ago

Terrible customer service and policy. Needed a new door which had no issue with. But they did a cleaning in the interior of the car, which is great. However, they peeled off my garage sticker to my Apt. complex from my dash and did not put it back or called asking to remove it and it costs 75 bucks to replace. They refuse to compensate cause of policy and I paid over 5k for the door so pretty disappointing. Recommend using Caliber Collision.

Heather Flynn

★★★★★

5 months ago

Peterson Auto Body did and amazing job on my truck. I have been going to Kevin for years he ALWAYS goes above and beyond and makes things go smoothly during a stressful time of not having your vehicle. He has always taken really great care of my family, he always has a smile on his face and anyone I have ever dealt with there is super friendly! I will choose them again and again. Thank you!!!

Jaysopaid

★★★★★

7 months ago

Peterson autobody did an amazing job repairing a hit and run on my Lexus. they got the job done in a timely manner no questions asked my estimator Shawn was very knowledgeable and helpful This is my new body shop.