Phil's Service

Jacquelyn Hitchcock

★★★★☆

a year ago

I went in to this shop after reading the reviews. I liked the fact that everyone had spoken so highly about the place. I have an older vehicle so I definitely wanted it to be repaired by someone that was honest and knew what they were doing. The ladies at the front desk are amazing. Sally was always very up front and knew her stuff! I took my vehicle in for several repairs. I told them what I “thought” was wrong and they fixed the issue EVERY time. I took my vehicle in because I had an oil leak dripping from somewhere. I took it in to Phil’s and they informed me that I needed to have the valve cover gasket and evap oil canister filter replaced. The parts were a bit pricey, however; I supplied my own parts and that knocked off a bit as far as the total repairs. I was very pleased with the work so I wanted to let them do the other repairs that were needed. After I got the oil leak fixed I picked up my vehicle and drove it home. I noticed my vehicle was acting as if it wanted to overheat. I called Phil’s and explained to them what was going on. Mind you the vehicle NEVER actually overheated it just acted as if it was going to. I took the vehicle back in and I was told that that the vehicle had been tested and it did not appear to overheat the whole time that it was there while the mechanic was servicing it. I got an estimate basically stating that I would more than likely need to Remove & Replace Engine Coolant Thermostat and have Coolant Pressure Test/ Inspection performed. Hoping that this would solve the overheating issue I agreed to have those services done. As soon as I got my vehicle home I noticed some fluid leaking from underneath the vehicle. I immediately called Phil’s and they sent a tow truck to get it and bring it back to the shop. It was actually worse off than when I took it in. At this point it was not acting as if it would run hot it was very close to running hot. I explained the details of what had happened and was told they would check it out and get back with me. I received an estimate that was no cost to me stating the radiator cap was replaced. Again I leave the shop and AGAIN the same issues of overheating arises! I took the vehicle back it AGAIN and they kept it over 3days and finally sent an estimate basically diagnosing that it “could be” another issue. Well now I’m getting upset because the “guessing” game is getting costly, however; the issues and problems are not getting solved. I was told that everything that I had already had done was basically a waste because a “new” issue had appeared and I would need to pay to have the oil changed, new filter, radiator fluid, labor as well as everything else that’s needed to repair head gaskets. Granted I wouldn’t have an issue with getting it repaired but I felt that all the other stuff that I had paid for should be done w/out charge after all my vehicle was not having that issue prior to fixing it and had it did I would’ve taken care of it at the same time so there wouldn’t be any “double dipping” and double labor charges! I’m upset because as stated my vehicle was NOT having this problem before I took it in granted it is 20 years old. I just don’t like playing the guessing game when it comes to spending money. My main concern has always been the engine. Had I thought or known the engine was no good I would have NEVER started pouring money into the vehicle but they assured me the engine was good. Another issue that I have is they accept credit cards as payment but it’s a 3% fee on top of the fee that you already have to pay for your credit card monthly bill. When you are having to pay for jobs like that its sometimes easier to put it on your credit card as everyone don’t have that kind of cash. I’m hoping there will be a better solution to this issue. Overall Phil’s Service did a great job on the parts that were replaced.

bailee Reicher

★★★★★

3 months ago

Had to get an engine swap on my Kia. It was done in 2 days! Sally was extremely helpful in getting my paperwork I needed from my vehicle, as well as good communication.

Marie Miranda

★★★★★

7 months ago

Sally is truly the best. Knowledgeable and honest, always willing to help answer any questions, and shows true compassion towards customers. i have never received such amazing treatment, developed sense of trust, or level of care from any shop i’ve been to and we all know how stressful car troubles can be on their own so it is appreciated immensely!! i had the same car problem for two years and got the same responses from every place i took it to but no one ever fixed it. I brought my car in at 1:30pm yesterday, received my diagnostics information via online which made it insanely easy, and received a call and text when my car was ready before 10:30am this morning. Not only was it a fast turnaround, but the customer service i received was truly the cherry on top! highly highly recommend.

Levi M

★★★★★

7 months ago

Phil’s Service is top-notch! Dustin gave a thorough, professional diagnosis for my Highlander, explaining everything clearly and showing me under the vehicle. Sally at the front desk was friendly and helpful, making the whole experience smooth. They were honest, knowledgeable, and provided a smart step-by-step plan. Highly recommend this veteran-owned shop for trustworthy, reliable auto care!

Erika Moreno

★★★★★

6 months ago

Phil’s was great! They took care of my thermostat and hose issues and had me back on the road the next day. I really enjoyed the text updates as that was very convenient for someone who may be stuck in meetings at work. Thank you again for the top notch customer service!

Travis Buchmann

★★★★★

a year ago

I recently had the pleasure of visiting Phil's Service Center for an auto state inspection, and I must say that I was thoroughly impressed with the service I received. Phil's Service Center, along with the exceptional care provided by Tammy and Riva, took excellent care of my car and ensured that the inspection process was smooth and efficient. Their attention to detail, professionalism, and friendly demeanor were evident throughout the inspection. Tammy and Riva, in particular, were knowledgeable and thorough, making sure that my car met all the necessary requirements for the state inspection. I appreciate the care and expertise that Phil's Service Center, Tammy, and Riva provided during my visit. I would highly recommend them for anyone in need of an auto state inspection. Thank you, Phil's Service Center, Tammy, and Riva, for your outstanding service and for taking such good care of my car!

dwan thompson

★★★★★

6 months ago

This is the best car shop that I’ve ever been to. The customer service is outstanding. The ability to text makes life so much easier and being able to see everything that is wrong with your car and have the ability to accept or decline. Work through an app is phenomenal. I believe that this should be the standard for All mechanic shops. I bought a 2013 Chevy Impala for my daughter and I wanted it to be safe for her to drive when I gave it to her. They made sure that every important thing that need to be done got done and I felt like I was being prioritized. As long as I’m in Texas, this will be the only place I go to for any car work that needs to be done

Jenna H

★★★★★

a month ago

Super helpful and friendly. I had a good amount of work done and it was a quick turnaround. My car is running great now!

Ralph Spears

★★★★★

4 months ago

The entire Staff is very kind, courteous and welcoming. The professionalism is second to none. They thoroughly inspected my vehicle and explained the results of their inspection clearly concise. A special thanks to Mrs. Sally for all her help working with me throughout the process. Great Team!

Jamie Grier

★★★★★

4 months ago

Phil's service was awesome. They kept me updated and fixed my car in a timely manner. They made it so easy. Wonderful customer service! It was even greater when my payment was less than what it was supposed to be. Great Work!

Thomas Wright

★★★★★

3 months ago

I am extremely happy with the service I received from Phil's. The service advisors were very courteous and helpful. The work was complete fast and at the estimated price. Overall, my experience at Phil's was great.

Eli Bullard

★★★★★

4 months ago

Took my truck in to Phil's for the second time last week. The first time I took it in I was impressed that they called and told me they were able to return a part that I had already agreed to pay for because it turned out to be unnecessary. This time was just as pleasant of an experience. They thoroughly inspected my vehicle and came back with a comprehensive list of what needed to be done now and what I might want to do. They weren't pushy at all when I said I could get a better price on a specific repair by taking it to an exhaust place, and that two of the items I preferred to do myself. The work that I did authorize them to perform they did above and beyond the standard, in the window of time that they promised. Would use them again or recommend them in a heartbeat.

L Morales

★★★★★

6 months ago

I came in for an alignment. They thoroughly inspected my vehicle, gave me a report, it came with a graph of what is urgent repair needed, what can wait, what is good. That was unexpected and much appreciated. I now know what my future services are. Back to my visit, in the report it had a video of my upper LF ball joint, it had play, they commented it had to be replaced or they would not be able to do the alignment. I approved the repair, got my truck the same day, took about 5 hours, and you can tell these mechanics are passionate about their work. Also shout out to the receptionist, she was very friendly and helpful. As far as pricing, I would say it’s reasonable. I don’t feel I got swindled, definitely recommend you come here first before anyone else.

jessica lewis

★☆☆☆☆

4 months ago

These people are terrible with nasty attitudes and not honest and will take your money and not fix nothing. Believe what I'm saying They charged me $1300 and did not fix the issue for Ignition switch.And he's they kept my car for forty five days. I told them that my car needed to be ready today.Or I will get it told back home. They told me I needed a Ignition switch.They kept my car for 45 days and still did not get fixed.They told me that I needed to take my car to Volkswagen.To get the keys Program. Med, after charging me all that money, they should have been honest with me and told me that they could not fix it.They also gave me a new set of keys that did not even work.The locksmith had to record my key.And program it. An eight upsets me that I had to come out the pocket more money for the locksmith , when I paid them thirteen hundred dollars of my money. Am I?\nIgnition, where I put my key in is cracked.They didn't even try to seal it back together.They just left it as is. The manager there.His name is Joe.He's very rude, cocky and arrogant for no reason at all.I feel like if you're going to be cocky and arrogant.You need to make sure you do your job properly. These people suck don't waste your time with these people. They won't be in business long. They take advantage of good people.

Mariah Lopez

★★★★★

4 months ago

My husband, children, and I went in on a Saturday with twenty minutes before closing. Our truck needed a tire rotation and oil change. The staff was welcoming and extremely pleasant. They catered to our needs and got the job done. We will be back for more maintenance on our vehicles!

Alvina Brown

★★☆☆☆

3 weeks ago

I came here years before on another vehicle and came back because they were really professional. I can’t say the same for this visit. I bought my truck in at 830am for an exhaust issue. The manager was knowledgeable and professional. They were going to perform an inspection and being that it was a 2 hour wait they offered to drop me home. After 4 hours I called to check the progress they were finished (but no one called) and sent over the diagnostics not to include the quote. The findings were explained and he stated quote would be sent over. Another two hours passed no quote, no one came to pick me up as previously discussed, and now I’m late for work. I got a ride to shop but left my phone in the vehicle that drop me so I couldn’t unlock my card for the $70 payment for the inspection. I explained this to counter guy Mr Bob and asked to use the phone. I also asked that he go over the quote while I attempt to get in touch with driver. He got sarcastic for no reason so I responded that I am not being disrespectful so that comment wasn’t ok. He chuckled. As I’m realizing I don’t no many numbers by memory I again asked can he read quote while we were waiting because I’m in a time crunch Mr Bob just stared at computer screen like he didn’t hear me so I repeated myself he looked up and then continued back to his screen. The phone ring there were 2 desk phone I had the one cordless Mr Bob asked me for the phone back & left. The manager step in gave me my truck key to go get my phone I went came back and I returned 7 minutes later to process payment with Mr Bob. He asked me to pull up a link he just sent to my phone. I stated I can’t go over details by detail of the services I just needed the quote I already discuss diagnostic over the phone. He said go on and decline services so he can process payment. Payment process. Can I have the quote he said you declined services… I said Sir I just need the quote because it was very obvious this is his daily job so was clear on what I was asking. He said I’ll send it to you. I left and called 30 minutes later he said I’m with a customer. He never sent it. I called an hour later asked for management he gave me the price of 6k but no quote or price breakdown to show the justification for that price. After 6 hours, having to find a ride, being late for work, and the price ( none of which I complained about)…. I would say that at the least you can do is remain professional and send a quote . Mr Bob may need to be supervised or work in the back office if he chooses to be petty.

Garza

★★★★★

4 months ago

The staff are always professional. Their services are fast but reliable ,They inform me about my vehicle every step of the way . I've brought a few of my vehicles to them over the past couple of years & I will continue to come here. I highly recommend coming here for any of your auto needs . Dave is the man to talk to. Thank you to everyone at the shop !