About Business
Dennis Eakin Kia Service is a leading Car Repair specialist serving the Killeen, TX, Killeen area. They provide a wide variety of solutions, including Auto repair shop, Auto tune up service, Brake shop, and other Car Repair tasks. Boasting a solid 3.9/5 rating from 28 verified reviews, their reputation precedes them. As a locally-owned business in Killeen, TX, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Killeen, TX.
Google Reviews
SERENITY'S SPECIALTY SHOP
★★★★★
3 years ago
There great to do business with. Most of the staff is fun and funny. Can take some time to get in and out but treated well
Frankie b
★★★★★
3 years ago
We went in to visit our salesperson and ask a few questions. Olisha is our sales person. She always does a excellent job taking care of us
bnp l
★★
☆☆☆
2 years ago
Bought a brand new car from Kia about six months ago and got screwed into it they overcharge the bank and I and now responsible for that overpayment and now they won't take the car back because of the overcharge and they're claiming the car's value is well but nice what they sold the car to me for
Maegan Harris
★★★★★
a year ago
Highly recommend Dom in service, he has been in service for a few years and also was a technician so my son feels comfortable talking with him.
Les Woodward
★
☆☆☆☆
a year ago
Attempted to buy a car . . . there was no appraisal person there, says the sales manager . . . the saleslady was so nice as I'm so sad that she lost a great sale over a ding-dong sales mgr, smh
lizzy Martin
★★★★★
a year ago
🌟🌟🌟🌟🌟 yall go see Chad Caouette, if your looking for a new vehicle he is the most honest sales man I know ! He will get you the best deal possible .
Dani
★
☆☆☆☆
Edited 2 months ago
Save yourself some time and go elsewhere. Setting up an appointment is meaningless. They’ll set you up an appointment but the techs won’t even touch your car until HOURS later.
Kristy S
★★★★★
4 years ago
My mom who is not tech savvy insisted I ensure James (I think he was the service manager, if not, he should be!) gets recognized for the personable and professional treatment he graced us with when I took in her Kia to get the washer fluid reservoir fixed, wipers replaced and a multi-point inspection to ensure safety before I drive her back to Nevada. He gave us updates to the status of our vehicle and was very patient with her despite her anxiety. Thank you, Mr. James, you represent Dennis Eakin Kia and yourself WELL!
Wu-Tang Clash
★★★★★
2 years ago
First time in this service department. I had an appointment and they took me in right away. It wasn't very busy. They have a comfortable seating area near a tv with water bottles, coffee and random snacks. Kid friendly area if you need to bring the kids. They also have vending machines with soda and other snacks. Finished sooner than expected and I received a phone call telling me it's done. I will be returning.
Beatrice Condarco
★★★★
☆
3 years ago
I was acknowledged as soon as I walked in, by a nice guy. After asking what I was there for. I had a 10 an for oil change. I asked if tire rotation came with it. He proceeded to till me they could do that and then proceeded to circle the services I had asked about on his paper and the told me the cost. I proceeded to tell him I was never charged. He asked me where I purchased the package. I told him when I bought the car at that location. I told him of a missing lug nut on 1 of my tires. He began to ask me which tire, how many miles do I have on my car? I told him I'm not sure. So, then he ranted off different miles. Each time I told him I'm not sure, I've had the car for almost 2 yrs and I have only gone to the dealership for services. I felt these are things he could have just looked up under my profile if he had just taken the time. He then said, I'll go look it over. He showed me the waiting areas and offered me snacks and coffee and water. He came back shortly with a detailed description of the services. I appreciated he gave me a timeline of how long it would be and other services my car was ready for soon. He came back shortly before he has said my vehicle would be done. He then let me know that there was a recall on the harnest and they would be fixing that and it would be a little longer. He came back earlier than he had said it would be done. He was very nice with explaining all they had done and walked me to the my vehicle to show me that all my tires were good to go and showed me the sticker on my windshield that the milage for my next visit time and gave me a free pass for a car wash since they do not have one at that location. Overall his customer service got better and better. Thanks Billy.
Justin Lindsey
★
☆☆☆☆
a year ago
Not happy with service department. Came in on 7/30 to do a transmission flush and to have my a/c looked at. I explained the issue with the ac(mind you I bought this car pre-owned from kia with the ac issue!), ac works while driving so I havent had it looked at until now. I was advised that all it needed was a Evac and recharge. We talked and I mentioned that I wasn't really sure if that would fix it as I had similar issues in the past with other cars I've owned. After being told several times that that's what I needed we proceeded. I picked my car up, I'm charged $240 for the Evac and recharge and told that I need an ac compressor at $1200. Why waste my time and money on a recharge that I didn't need? No I don't want an answer as I already know! Highly disappointed that the service department stigma was really met with this one.
Alejandra Munoz
★★★★★
a year ago
First time in this service department. It wasn't very busy. They have a comfortable seating area near a tv. I took my car in for service (oil and filter change). Dominick was excellent and explained every option that I had for servicing my car. Not to many good experiences with theses departments but dom definitely made it easier. I will be returning to this Kia and to Dominick.
Megan Morrison
★
☆☆☆☆
a year ago
Definitely don't recommend paid service department over 600$ just for my vehicle to break down 19 miles and require a tow to get it back to the shop. Service writer is very rude and disrespectful. Claimed I destroyed loaner vehicle because it had dog hair in it because she demanded I bring it back or it would be reported stolen. Paying over 30,000 for a 2023 vehicle you would think they would treat you a little nicer. I'm definitely going to do whatever I can to get rid of my kia so I don't have to deal with this service department. Prior to this I had a soul that wasn't running right took it in several times for them to tell me nothing was wrong until they day the motor almost blew up. Definitely not the place you want to go if you want anything fixed. And their customer service is a joke . I would give 0 stars if it were a choice. Stay far far away
Dave Ritchey
★★★★★
3 years ago
I took my car in for service (oil and filter change) and Billy was very pleasant and explained every option that I had for servicing my car. He came inside the beautiful clean waiting area up front several times to tell me the time line to completion. The other employees in the sales department were very friendly and water, coffee and snacks were available to enjoy. I was very impressed with Dennis Eakin Kia. I did not purchase my new vehicle from them, but they treated me as if I had. Thank you for your great service.
Kevin Miller
★★★★★
a year ago
I’d like to thank Will D. from the Service Department for his excellent customer service. After I left a message, he quickly called me back and kept me informed throughout the entire process. Will’s consistent communication made everything so much easier, as I was always aware of what was happening with my vehicle. One thing that stood out was how well Will kept me updated, which showed a level of professionalism and care that isn’t always easy to find. He made sure I understood what was going on and maintained regular contact, which I greatly appreciated. In addition to the fantastic service, my vehicle was finished nearly a week ahead of schedule, which was an unexpected bonus. Will’s efficiency and dedication ensured everything was handled smoothly and without any stress on my part. Thank you again, Will, for providing such an outstanding experience!
Brett Becker
★★★★★
7 months ago
Holly in the service department at Dennis Eakin Kia is outstanding. Her communication was clear and timely, she was honest and upfront throughout the process, and she truly listened to my concerns. She made sure I understood every step, turning what could have been a stressful visit into a smooth, easy experience. Big thanks as well to the technician who repaired our Kia Soul’s issue. Highly recommend asking for Holly!!
Rebecca Ritchey
★★★★★
2 months ago
After having a horrible experience at another dealership, I was leary of using another one for vehicle service. However, after the amazing service I received today, I will gladly return for any further maintenance and repair work. Thank you, Taylor, for going above and beyond to make sure I was taken care of today.
Jaquelyn Moreno
★
☆☆☆☆
a year ago
The service department is having problems answering the phone, on July 6 I called to make an appointment and it was impossible, they never answered the phone. This is the third time I have taken the car in for the same problem and each time they never find anything. I buy a new car not to deal with problems like these, that Kia Sportage Hybrid 2023 is having a lot of problems, it would be my first Kia and the last. We are going through this problem, if you are thinking of buying one to save gas, it will be a big mistake if you do, and if you do, you are already known.
Jordi Carrion
★
☆☆☆☆
a month ago
Very poor experience. The dealership refused to clearly disclose the APR upfront and focused only on the monthly payment. When it was finally mentioned, the APR was between 26–30%, which is extremely high for a new vehicle. They also ran my credit without my permission, which is unacceptable. Several dealer add-ons were used to inflate the price with little transparency. I strongly advise buyers not to provide their Social Security number unless they are completely sure they want to proceed and have all terms clearly explained in writing.
