Valvoline Instant Oil Change

Victor Belcore

★☆☆☆☆

a year ago

Lied, charged me, and didn't properly perform service .Went for a coolant flush. During the process they asked me to turn my heater on as part of the process. I told them that I could not because my fan motor went out. Instead of telling me they couldn't properly do it without turning my heat on a d yo come back when I got my heater fixed So they could do it properly. they did the coolant flush anyway and told me it was done properly. Come to find out from my mechanic later that they lied to me. There's no way to properly do a coolant flush without the heater being on. It leaves air pockets. So even though I paid them for a service I had to pay somebody else to redo it properly so I have to pay twice. Wouldn't recommend this place

Cindy Coffell

★★★★★

a year ago

I went for a state inspection. Took a few more minutes than I expected as there were other vehicles ahead of me. But, the wait wasn't too long. The guys were friendly and professional. I've been here before and am always satisfied with the service

Jenna E.

★★★★★

a year ago

Luis and Tom deserve a shout out. I’ve been coming here for inspections for years. These guys are always here working. Both men are always quick, friendly, and to the point. No lines or long lines…they are always efficient and smiling.

Shawn

★★★★★

a year ago

It was fast and easy! I didn't have to leave my vehicle! They also let me know that I needed a 2 new tires because one had a nail in it and the other was bad.

Magali Casas

★★★★★

a month ago

Quick, friendly, and affordable.

Jo Anderson

★★★★★

7 months ago

Met three of the nicest men this morning. They were fast and so sweet.

Katelyn Witherspoon

★★★★★

2 years ago

Every time I visit Valvoline, the guys are always super friendly, professional, and knowledgeable. The oil change literally takes less than 10 minutes every time! Also, they always have coupons on the website which I love. They check tire levels, wipers, filters, blinkers and lights. Valvoline is where I always come to change my oil I have been going here for the past 3 years and will continue to in the future.

Constance Jenkins

★★★★★

2 years ago

James was my service tech and he was very polite and helpful. I went for a full synthetic oil change (was surprised they are only $70.99 as most charge much more). I have a Toyota Highlander Hybrid and I was glad they knew how to reset the vehicle notification as I’ve been to several oil changing locations that do not know how to do this. They DONT take corporate coupons, however if you look on their site and click the 3 lines in top right corner you can normally find some coupons there to help save some money.

Laurie Lundgren

★★★★★

a year ago

I had a wonderful experience I come from a mechanic family and these guys were very professional and very friendly I highly recommend the Valvoline on Veterans Memorial hearing Killeen Texas

Brianna Alvarado

★★★★★

5 years ago

They returned my call, gave me a price, never had to step out of my car, had a line & STILL had me out in less than 15 minutes. I'll definitely be back. SHOUT OUT Luis for being an amazing worker! Have a good weekend!

Andres Torres

★☆☆☆☆

8 years ago

Stop for oil change, and they left the oil filter loose, almost cost me the engine. Won't stop there ever again.

Jim Wicked

★★★★★

3 years ago

I love this whole franchise. I usually use the Harker Heights location, but found myself on this side of town. Valvoline costs a bit more than the competition, but their service is beyond reproach. Excellent customer service and great attention to detail.

Carol Ratcliffe

★☆☆☆☆

7 years ago

I went to this location recently because I thought it would be quick and easy. The day before my husband went to the Harker Heights location and used the $34.99 online coupon. When I walked in I noticed 3 employees sitting in the customer chairs reading the newspaper . I told them I needed my oil change and I would be using the online discount . Immediately one of the employees told me he would not honor the discount unless it was printed off. I asked if I could forward to their office printer and he flat out said, "NO", I asked if he would honor the 34.99 price and he also refused. I still drove my car into the bay and waited. The employee came back and told me it would be 62.00. So I told him I would just go to the other location where they honor the coupon. He seemed fine with that and I felt he was actually glad . To the owners of this facility , I would recommend encouraging your employees on the value of customers. It seemed kicking back and reading the paper had more value than helping the customer.

Lorri Hogan

★★★★★

7 years ago

When I arrived there was only one other customer ahead of me so I had no wait time to get the car in a bay. The mechanic checked my oil and showed me that I did not need an oil change. They also pointed out to me that the oil pan plug had been stripped during the previous oil change and showed me a picture of it so I could see that the strip marks were fresh. They recommended that I could wait until the next oil change to get the new plug as there was no oil leakage from the bad one. I was impressed that they were honest about it even though it meant one less sale for the day.

Jarion Allen

★★★★★

2 years ago

I went in today to get a good ol oil change as I pulled up james waves me in the other two gentlemen tom and luis thoroughly work to change my oil. James took out my air filter out which was quite dirty and ask me. Did I want to change it? I said yes he changed my old filter. After they were all finished james showed me how to reset my truck and he gave me a paper stating what else I needed to get done since we reach a 150,000 miles. These three guy's did a fantastic job. 😉 It took maybe 10 to 15 minutes in-and-out and I was done. Thank you guys for taking care of me😊

Chimere Hopes Lindsay

★★★★★

7 months ago

The guys are great there Excellent work.

Jacquelyn Crawford

★☆☆☆☆

Edited 2 years ago

Rude! I drive up to bay two cars in one car has a cone behind it so I wait behind the car with out the cone then btw the 2 workers never acknowledge me so then a truck pulls up behind the car with the cone then that car drives away and yep the guy moves the cone and truck drives in to receive service the other car is still in front of me I left and went to another place in and out less than 10 minutes. No I will not be going back there and I have been doing business with them at least 3 years all I can say besides being rude it's Monday