Pierce Family Automotive

Randy Ramey

★★★★★

7 months ago

I like Robert and his crew- honest and helpful is not an option here, you’ll be in real good hands. Simply put- the Best I’ve ever hired for auto repairs.

Hayley C.

★★★★★

7 months ago

AMAZING!! The prices are cheaper than anywhere else I have gone around Denton area. They aren’t trying to make a quick buck- they are building long lasting relationships with their customers. Plus, I can trust them with my Volkswagen, which cannot be said for multiple big name companies. Pierce gets the job done and they go above and beyond every time. Above all, Pierce Family Automotive provides excellent service. Every time I come in, I feel like I am a kid visiting kind relatives. They offer to get me drinks, put on TV of my choosing, and are attentive listeners. They have even taken me to and from work while my car was being fixed up. My perspective on waiting for my car to get worked on has changed tremendously since coming here. I thoroughly enjoy my time waiting at PFA. I love their comfortable couches, excellent service, and the feel of spending time with a family.

Precious Nwachokor

★★★★★

6 months ago

Initially came to them months back for a synthetic oil change and they gave me a great price. Recently I had an issue with my starter motor and my car intermittently starting. They diagnosed the issue and got it fixed, working with my schedule. Great guys.

orionengnr

★★★★★

7 months ago

I have entrusted my car to Robert since he was a one-man show. I am happy to see his shop growing and prospering. He has found and employed skilled and knowledgeable technicians, polite and professional office staff. The facility is clean and welcoming. I would recommend PFA to my friends and co-workers (and have done so). Keep up the great work!

A O

★★★★★

2 years ago

I am very pleased with Robert and his staff at Pierce Automotive. He has repaired my two diesel vehicles and provided clear and fair assessments of the work to be done. I appreciate Roberts patience with answering my questions and his attention to detail. I feel like I have found a reliable and honest shop to take my vehicles to, that is an important commodity for today. Robert once helped me troubleshoot my VW TDI on video which helped me quickly save money by determining the car did not need to be towed to get to the shop. Just one example of how he approaches service, which I am very appreciative of.

Jeremy Taylor

★★★★★

5 months ago

I got the front control arms replaced on my vehicle here around June because I noticed some clunking when turning. The clunking disappeared after the replacement but around early October I took it back to see if I could get the engine mounts checked because I noticed increased vibrations when the a/c was on and clunking when shifting gears. When they were doing a routine inspection to determine what was causing the issues I described it was discovered that one of the control arms had a bushing that had shifted. I felt no issues when driving and would not had even suspected there was an issue until too late I assume, so I really appreciate them for letting me know about the potential problem before it became worse. The part was even replaced free of charge since it was covered within their warranty! I hope to get my engine mounts replaced sometime soon and I definitely plan to return.

Jose Parral

★★★★★

4 months ago

I've taken all my family's vehicles here. They do great work with reasonable prices. They're customer service is amazing. I highly recommend them!

Steve Bailey

★★★★★

5 months ago

What a great team of automotive experts! Robert and Steven were amazing in trouple shooting an intermittent "Check Engine Light" on my VW Beatle. They had opportunities to run-up the bill and charge me for multiple visits and additional sensor replacements, but never did. I want to thank all of those at this shop who standby the highest standards of honest automotive repair. Thank you all.

Anastasia Narconis

★★★★★

2 months ago

The best shop in denton hands down. They’re thorough, upfront, and always take pictures to explain everything going on in your car so there’s never a question of their integrity. They aren’t pushy and never try to sell you on something you don’t want. I would pick them every time.

zac cryer

★★★☆☆

2 months ago

Came down to Pierce on 2 different occasions the first time I came I called first and told them what I needed. They tell me to come on down and they’ll check it out. I get there and they are short staffed so they don’t have time to just look at my car and want me to drop it off. No biggie I’ll bring it back with an appointment when I know they’ll have time to do the service I need. Well I show up for the appointment and as soon as I walk in I’m told they can’t seem to source the parts I’d need for the service. Well that would have been nice to know before I drove out for a second time. A call would have been the professional thing to do I’d assume. Nice staff, clean place but why wast both our times having me come in two different times for absolutely no reason. Never even got a quote bummer.

Tim Anderson

★★★★★

a month ago

This is such a fantastic shop where they really want to figure out and diagnose the root problem. Rob and his team really know what they are doing. Highly recommend taking your vehicle here if you want honest service at a fair price.

Roxie Solomon

★★★★★

a month ago

They got us in right away. The guys there were so nice and friendly! Up front and honest pricing and they went above and beyond to help me pick it up! Great service! Great work!

Dino

★★☆☆☆

Edited 2 months ago

I have had work done to my vehicle before. But had issues a few weeks after a oil change But Was quoted an arm and both legs for a job that another shop said that they was over charging me by 2x the amount, sorry but I loos trust in shops that try to add extra to the costs to your bill and claim that it's standard no one is paying over 1300 for a alternator replacement went elsewhere and paid $565 w/tax

James Pettet

★★★★★

a month ago

Very honest and friendly and knowledgeable. The work they performed was excellent and did not add a bunch of fees like most places. Will continue to bring my vehicle here for maintenance.

Keely Summers

★★★★★

5 months ago

This is by far the best mechanic shop in Denton! I will always opt to support family/locally owned and operated shops, and Pierce also has top notch customer service. They fit me in quick, gave no BS about my repairs, and had me in and out efficiently despite it being a busy Friday. Steven and Robert were so friendly and kind to me in a vulnerable time! Bonus points for also having a super cute shop cat to ease my stress during my wait. Cannot recommend more!

Jonah Payne

★★★★★

2 months ago

Our car wouldn’t start, and we urgently needed it fixed. Pierce Family Automotive ordered a tow truck for us, diagnosed the problem the same day, and fixed it within 24 hours (the starter needed to be replaced). They were super friendly, honest, organized, and efficient. The costs were reasonable, and it never felt like they were trying to oversell us. We will definitely come back here!

Ciara Arianna

★★★★★

a month ago

ABSOLUTE FIVE STARS!!! These guys are the best, most reliable, honest and transparent staff in the industry I’ve met. They went ABOVE AND BEYOND for me, I want to especially thank Steve and Brandon, as I told them INTEGRITY, and RESPECT are the best things to me, and these men are proud to shake your hand after every transaction and meet you with honesty and quality. Very kind professional and personable conversation help make you feel relaxed when your stressed over your car. I counted every customer, everyone of them they offered a complimentary beverage for the road, and were pleased to make sure they all left feeling safe and satisfied, and I left feeling that too. I cannot praise them enough! Please, COME TO PIERCE, trust me, TRUST THEM! Thankyou Pierce! <3