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About Business
Pin Point Auto Services LLC is a leading Car Repair specialist serving the Barboursville, WV, Huntington area. They provide a wide variety of solutions, including Auto repair shop, and other Car Repair tasks. Boasting a solid 4.1/5 rating from 49 verified reviews, their reputation precedes them. As a locally-owned business in Barboursville, WV, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Barboursville, WV.
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Google Reviews
Ethan Cochran
★☆☆☆☆ I went to Pinpoint to have my tires balanced and to get an inspection sticker. After two hours with no update, I called, and they said they were “finishing up.” What should have been around $60 for a tire balance plus the $20 inspection sticker turned into a bill of over $500 for work I never approved. No one called me to discuss the extra repairs or to get permission to move forward. I had no idea they were doing anything beyond what I originally requested. Dwayne was professional and apologetic, and he admitted they should have contacted me. Joey, on the other hand, was extremely confrontational. He told me they could rip everything back out and call the state police to report an “illegal vehicle” so I’d get pulled over. I told him he was welcome to do that, because I’d rather deal with a ticket than pay for unauthorized work. Joey also told me that I was young and when I got older I would realize that when you tell a shop you want an inspection sticker that means they have the right to perform any work possible without updating you on the price. I don’t know of any shop that would do $500 worth of work without asking or calling. Eventually, they apologized, put my old parts on and removed all the unapproved charges, but the situation was handled very unprofessionally from start to finish. I came in expecting a simple $60 tire balance and walked into a surprise $500+ bill with zero communication. I won’t be returning after this experience, and I hope they improve their customer communication and professionalism moving forward. Update: I spend $25 for 4 wheel speed sensors. Replaced the rear right sensor and it took all the dash lights off. So apparently a $500 job that requires a shop can actually be done with $25 and YouTube
Levi Hardway
★☆☆☆☆ This place is absolutely my favorite spot when I want to play the guessing game. Will they charge me more than agreed upon? Will they do work I did not ask to be done? It’s always a mystery! Joey is the best magician around, he can turn a $100 job into a $500 job without you even knowing. If you have time to waste and enjoy confrontation at your expense I highly encourage you check them out.
Renee Rutledge
★★★★★ Pinpoint will take care of you like family. For a great family owned auto service with that hometown feel, see Joey and Dwayne at Pinpoint!
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