Pioneer Automotive

Joel Yeatts

★★★★★

2 months ago

Had an emergency with my on a business trip to Texas from Oklahoma. A transmission line failed. I was referred to Pioneer Automotive by my mechanic in Oklahoma. I arrived at their store 2 hours before close. The manager on duty was awesome, I showed them where I believe the leak was coming from. They took the time to not only listen to me but also took the time at the end of the day to take care of me. They were able to reconnect the transmission line and service my vehicle all within a very short window and they got me on my way back to Oklahoma. I give kudos to the shop and to the tech and to the manager on duty. If I lived in the Metroplex I would use these guys. Very professional!

Brandon “the_robmeister_” Robinson

★★★★★

4 months ago

Steven V. is great to work with! Very clear communication with total transparency. Brought in a 9 y/o vehicle with close to 100k miles and explained to him what I felt needed to be fixed on the vehicle first based on my timeline and budget. After confirmation from the mechanics, we put together a plan within my budget and they got it done within a few days. The car drives great. Thanks again!

Kristian Ryan

★★★★★

4 months ago

I dropped my car off at Pioneer Automotive, at almost closing time on Friday night. They communicated with me on Monday morning about the repair, and had my car back to me by Monday afternoon. I was pleasantly surprised by the quick turnaround. They were very professional and understanding about my situation. We will definitely be using them again. I’m sure this vehicle has more surprises in store.

Keith Anderson

★★★★★

2 months ago

From the time I called to schedule an appointment for an emissions test for my car, I knew that I would get great customer service, and that is exactly what I got! Thank you so much! The drive from Little Elm, TX was worth it! Thank you! Satisfied Customer!

Winston Yaeger

★★★★★

4 months ago

Kind and accommodating staff, especially Steven! I was quoted an hour until my oil change and tires were rotated, it ended up taking a bit longer, but they ended up giving me a discount for being patient. They also noted other repairs that I'll need to have done in the near future. As someone who doesn't do much car repair stuff myself, this was much appreciated. I am happy with the price they charged and very pleased with the service provided!

Jimmy Robinson

★★★★★

a month ago

Needed the A/C repaired on our 2013 Volkswagen Passat TDI SEL and made a 7:30 AM Saturday appointment Friday evening. Took it in Saturday morning and it was repaired by Saturday afternoon. The service was prompt, the folks explained the issue, and all involved were extremely courteous. 😊

MinJun Yong

★★★★★

2 months ago

Stopped in as a walk-in for a state emissions test and had a great experience. Friendly people and very quick service. I hadn’t known about this place before, but my neighbor recommended it—so glad to have a reliable spot close by.

Erik Storvik

★★★★★

2 months ago

Called this morning and spoke to Nathan about some issues I was having with my 2017 Honda Accord. He was extremely helpful, seemed knowledgeable, and was very empathetic to my concerns. After shopping around, I decided to get my non-starting car to Pinoneer. Nathan kept me updated every step of the way and, with the help of the technician, got my car in, diagnosed, and ready to pick up within 3 hours. I can't thank them enough for all of their quick, professional, and thorough attention to my car and I. You have made a customer for life.

Samuel McGeever

★★★★★

3 months ago

Pioneer's been great to us. Always helpful and quick. They've even worked with us to help find the best price for parts. I even brought my car in with an oil leak after getting it changed at Valvoline. They said my oil filter was leaking and changed it for free. Can't beat that.

Cbtx97

★★★★★

4 months ago

Called for an inspection and was told to come in now. Was there in 10 minutes and then out the door after a 15 minute wait. The lady at the front was extremely nice the entire process. The service technician was very friendly and professional. Another technician came in to compliment me on my vehicle. Very pleasant experience opposed to many of the typical chain shops. Will definitely try their other services in the future!

Leigh Johnson

★★★★★

5 months ago

Pioneer had been our go-to shop for many years and have always been happy with their service and pricing. That opinion has recently been improved even more after they resolved an issue with my daughter's car free of charge. That's rare in the industry (even when it's a minor issue like this turned out to be), and we greatly appreciate it. Go see these folks, they'll treat you right.

Breannie Bonilla

★★★★★

5 months ago

This was my first time going to pioneer automotive and I’m so glad I did. Staff was attentive and helpful about the service I needed. The service was quick and efficient. I just needed to get my brake lights fixed and the staff did an amazing job. Super quick and fast service. Will be returning to this shop again for any service my mini copper needs.

Monier Tookhi

★★★★★

2 months ago

I brought my BMW for brake pad. Excellent customer service, Excellent price, Excellent job. If you need brake pad change or any car service this is best place for your car. Very honest and good people ( All the staff).

Stay N' Play

★★★★★

5 months ago

I recently had to put my car into the shop, this was my third time visiting Pioneer! Steven helped me again and I always love how straight forward and helpful he can be! You guys ALWAYS take care of my car! I needed and new wheel bearing and lower control arm and WOW, when I say my car drives better than it has in years!!!!! Thank you guys so much for making me feel safe again! Me and my kiddos appreciate all of you guys hard work! -Sha'Rena <3 (Volkswagen Passat 2013)

Cynthia Geis

★☆☆☆☆

Edited a month ago

DONT GO HERE! Have used them for years since b4 they expanded and changed locations. They used to be so honest. My daughter busted her oil pan on the ice and they charged her $1200, $1200!! To fix it. The part was $200 from Auto Zone but Pioneer up charged to $500 and $275/hr labor plus the cost of an oil change so total was $1325. You’d think for that price they’d have included new oil. We’d already had it towed there. We would have gone elsewhere, the charge would have been around $800 plus oil, but we’d already paid towing and would have had to pay for towing again so we were stuck and screwed. And this meant the only time we’ve felt they charged more than others. Will never ever ever go back

Ashley Gay

★★★★★

5 months ago

Steven was amazing! He helped handle everything with my insurance company and made sure I understood what was going on without making it complicated. The whole process was super quick, and he was really attentive the entire time. I really appreciate how easy he made everything — definitely recommend Steven and Pioneer Automotive!

Linda Opella

★★★★★

6 months ago

I will never take my car any where else! I drive a 2012 Volvo S60 and I had been taking it to the dealership but was tired of driving all the way to Grapevine for service. I went online and Pioneer Automotive popped up as a place that repaired Volvos so I decided to give them a try as it was closer to home. I was so impressed! Great customer service and a fair price! I really liked that they don't treat me (a female) like I can't tell a fender from a spark plug. I also appreciate the fact that they keep you up to date on where in the process of repair they are. I had a repair done and then had a minor issue which they promptly fixed because they definitely stand behind their work! So glad I found this place! Also, did I mention the GREAT CUSTOMER SERVICE!