Pollard Friendly Ford

Brittany Morgan

★★★★★

5 months ago

Jerry met me in the parking lot, I showed him what I wanted, told him where I wanted my monthly payment, and be called Randall to see how the specific truck I showed him was and where it was. They both talked to me with upmost respect. Jerry went to pick it up from another location, and came back with something BETTER than I found and sold it to me instantly. This was the best dealership experience I’ve ever had, and I cannot recommend them enough! And Salma in finance is the sweetest person I’ve been, and made everyone around her seem special. Thanks again team!!

Dianne Bumgarner

★☆☆☆☆

2 months ago

Stay far away from this dealership!!!! I thought they were amazing for the first few days. They found me the perfect vehicle for the perfect monthly payment. I even got a great price on my trade in. Then the lies and inconsistencies began. I bought my car on August 22nd. I asked about a state registration sticker and they said it would be mailed to me. Why wasn’t it included in my delivered paper work? I paid for it. Then on November 17th I got a letter from the state tax office saying they rejected the transfer of my title. When I called the tax office I was told that the mileage they listed on my title was significantly less than the mileage they had in their computer system. I informed them that the dealership has the title. I was then informed that they had to let my lean holder know and it was at the discretion of the bank to demand the loan pay off immediately or to fight all the extra paper work coming their way. Basically, the bank could close my loan any time they wanted because of the dealership’s mistake. The tax office mailed the dealership, the bank, and myself a rejection letter. On December 29th I was issued another rejection letter because the dealership still hasn’t fixed it. The dealership was also issued a second letter. When I called and asked for a sticker or at least temporary plates, I was given a bunch of different answers. I was told they mailed my sticker in November and because they weren’t returned and I claimed I didn’t have them, there was nothing they could do. Then a manager called and said I couldn’t receive a sticker because they rejected the title. Which is it??? Meanwhile, my car has been illegal from August 22nd and today is January 19th. Seriously? Here is another crazy one for you. My nephew bought a gorgeous Lincoln and everything seemed great. Until the guy delivering it got pulled over. He refused to cooperate with the police and almost got the car impounded. Thank God the police gave my nephew the opportunity to come pick up his car. The dealership then issued everyone who used this guy to deliver a car brand new plates. Said they couldn’t trust what had been done with the cars and their plates. STAY AWAY FROM THIS DEALERSHIP. It’s all the little stuff too. New car delivered with no wiper fluid. New car delivered with the cruise disabled with it clearly written on the key fob (but they claimed they had no idea). New tires promised but not given because the state inspector said they were good enough. I could go on and on. They tried to say my hatch back on my trade in wouldn’t open. It’s just been so many lies and so much deceit. Sales guy blames the service department. Management blames the salesman. Bottom line, do not trust what they tell you. I’m so frustrated. When your hands are tied, and all you want to do is get your kids to and from SAFELY, is the most frustrating thing I’ve dealt with. Go somewhere else to buy a new car….

Darryl Smith

★★★★★

7 months ago

I drove to Lubbock to look for my very first new truck. I first went to another Ford dealership, but no one seemed interested in helping me. I drove across town to Pollard. Once I began to look at the trucks I was approached by Christian Jones. He asked what I was looking for and he took the time to find the right vehicle for me. I had to return to Lubbock to have a couple things added to my truck. He was there every time and was very helpful. He was a very professional young man and made my experience worry free.

Zackery Garcia

★☆☆☆☆

3 months ago

They deserve zero stars!!!! We have had nothing but a horrible experience with them and the vehicles we bought. We will never again come here and we do not recommend anyone to go with them. If you want to be treated good and know you’re going home with a good car go see Frank Brown! They will definitely take care of you better there.

John Thomasson II

★★★★★

4 months ago

CARSON MITCHELL was not only a great help finding exactly what I needed. But he also got a crazy deal. I’ve told so many people what I payed and my payment and they emphatically agree HE GOT ME A STEAL. HES THE BEST

Allison Kendrick

★★★★★

5 months ago

I had been searching for a specific interior on a new Ford Explorer for several weeks without any luck. When I found exactly what I wanted online at Pollard, I decided to stop by and take a look. As soon as I arrived, Brannon Brown greeted me and offered his help. The entire process was smooth and enjoyable—Brannon was friendly, down-to-earth, and never pushy. I returned the next day with my husband and family, and everyone at Pollard was incredibly accommodating. They worked with us on pricing, gave me a fair value for my trade-in, and the finance department made everything clear and easy to understand. It was truly the most positive car-buying experience I’ve had. I highly recommend Brannon Brown and the team at Pollard to anyone looking for a new vehicle.

Amanda Hernandez

★★★★★

3 months ago

Just purchased a new Expedition, after ours was totaled by the hail storm. We had a WONDERFUL experience with Christian Jones. He approached us and introduced himself. He was knowledgeable, organized, professional, and patient!!! He was never pushy. He placed us in the PERFECT vehicle, based off of our preferences. The entire staff was awesome from start to finish. We are grateful and so excited about our new vehicle! Thanks yall! And thank you Christian!!!

Louis Parker

★☆☆☆☆

4 months ago

I recently traveled 5 hours to purchase a truck from this dealership, and I could not regret it more. The truck was egregiously misrepresented, and they failed to disclose several significant issues, despite knowing I was making the long drive. First, the windshield had a large crack in it, which they never mentioned. They also claimed the truck had "like new" tires, but one had a screw in it. To add insult to injury, the truck had aftermarket exhaust, removed crash bars and poorly trimmed fenders (that was not disclosed and was terribly installed/modified), multiple chips, dings, and even concrete stuck to the side, though the salesman said it looked great on the phone and only disclosed normal rock chips in the front bumper. None of this was disclosed to me beforehand. It's clear they were actively trying to conceal these issues. If you're considering buying from them, I'd advise you to be extremely cautious. I certainly will not be returning, and I strongly recommend potential buyers to thoroughly inspect any vehicle before committing. Very disappointing experience overall

LVJ

★★★★★

a month ago

2nd vehicle bought and Jonathan Shorten got me what I wanted both times. He went all out trying to get me in my vehicle this 2nd go round. I appreciate him for the long days he spent helping me out. Yall do yall shelf a favor get a vehicle from him today!

Spencer Jones

★☆☆☆☆

a month ago

I do not recommend this dealership, walked in asking for a test drive explicitly stating I DO NOT want a hard credit inquiry, Fred repeatedly told me that I could be pre approved without a hard inquiry and test drive the car right after. Sat down, and Fred instantly starting pressuring me to put half down, and sign for it right then and there. I said repeatedly I’m not buying anything without test driving it first, so he lied to me in order to get me in the door and pull my credit. Shady place!!

Ian Wilkes

★★★★★

10 months ago

I have purchased several vehicles from Pollard in the last 3 years. Each time Jared Owens has exceeded expectations and streamlined the sales process. I will never use another Ford dealership!

Paige Lollar

★☆☆☆☆

a year ago

Hadley is the worst manager to work with. He doesn't comprehend the word No and consistently pressures you into a car. The finance manager, Wyatt, won't let you say no and makes you sign paperwork before giving you a total payment. Everytime I said no he tried to better the deal even though I expressed I wasn't comfortable with the whole thing. They won't allow you to date any contracts either. As far as I'm concerned I'm stuck with a vehicle I'm not comfortable with and will NEVER work with the company again. They went as far as stating my vehicle was already funded and yet the finance company has no record of any of my information. They constantly lie. The vehicle was filthy when I picked it up even though they stated it was detailed.

Julie schooler

★★★★★

Edited 4 months ago

No pressure to buy, and Carson got me just what I wanted. Salma in finance was amazing, and no pressure to buy more.

Morris Randle

★★★★★

5 months ago

I have purchased 2 vehicles from Jonathan Shorten at Pollard Friendly Ford not only did he make it easy & affordable for me but he also went above to make sure that I got the vehicles that I wanted. It means so much to me by knowing that he's not just trying to sell me a vehicle just so that he can make a sale but you can tell he actually cares. I would highly recommend him to anyone. In my opinion he's not just the best car salesman but he's also a wonderful man who cares for his customers. Pollard Friendly Ford hit the lottery with him. Every dealership needs them a Jonathan Shorten!!!

Clifton Castle

★★★★★

4 months ago

Always great service! Been buying trucks for 10 years now. New sales rep Carson Mitchell was great! Very helpful, thorough and took time to find me the best deal. He made the experience warm and didn’t push me to buy something I didn’t want. I’ll be back in a few years for the next one!

Ashley Gonzalez

★★☆☆☆

a month ago

The front office to the dealership is so difficult to work with. I have been trying for almost two months to get assistance on getting information for my GAP claim with no luck. They have lied to me, promised me call backs and follow-ups with nothing. Even today I asked to not be put on hold, to not be told “we promise they will call today” , & to be transferred to someone in charge and instead I got a 7 min hold and transferred to a voicemail to whom exactly!?, I’m not sure.

Ty Politte

★★★★★

5 months ago

Jonathan is hands down one of the best car salesmen I've ever worked with. He's helped me, my friends, and my family over the years, and every single experience has been top notch. He's honest, patient, and truly cares about finding the right vehicle for each person, not just making a sale. Jonathan goes above and beyond to make sure everything is smooth and stress free, from test drive to final paperwork. If you're looking for someone who treats you like family and stands by his word, Jonathan is your guy. I couldn't recommend him more highly!