Porsche Fremont Service Center

Mike Wenstrand

★★★★★

Edited a month ago

I purchased my new Porsche from this dealer on the recommendation of a friend that had several transactions with them. I was very happy with their level of communication during the spec, ordering and building process. It's been two years now and the service department has been great with my annual service appointments. I couldn't be happier with my decision on the car, options, and staying with the service department at Porsche Fremont.

Shai Redlich

★★★★★

10 months ago

Review for Monica – Fremont Porsche Service Department As always, I had an outstanding experience with Monica at the Fremont Porsche Service Department. She is consistently professional, knowledgeable, and incredibly helpful every step of the way. Monica makes the entire service process smooth and stress-free. She keeps me well-informed, explains everything clearly, and ensures my car is taken care of with the highest level of attention. It’s rare to find someone so dedicated and reliable—she truly goes above and beyond every time. Monica is a big reason I keep coming back. If you want top-tier service with someone who genuinely cares, Monica is the one to see. She’s a true asset to Fremont Porsche and a pleasure to work with.

W W

★★★★★

6 months ago

The service department at Fremont Porsche demonstrated a genuine commitment to addressing the necessary service items for my vehicle. The professionalism, courtesy, and attentiveness offered to me by their service advisor, Francisco, made me feel like a valued customer at Fremont Porsche.

TJ Lechen

★★★★★

4 months ago

Our service advisor Monica kept us informed every step of the way and went above and beyond to turn the inconvenience of being without our car for a month into a positive experience.

Paul Chang

★★★★★

3 weeks ago

Best oil change price among Porsche dealerships in the Bay Area.

Yang Bai

★☆☆☆☆

Edited 6 months ago

classic bait-and-switch (+unnecessary service items)mI don't expect from a Porsche dealer. Very disappointed by the service guy - dont' remember name, but an asian dude with beard. I called Monica I. about a quote for my car and when I visited, the guy denied the price saying it wasn't possible. And then he even recommended swapping brake pads when I clearly don't need, and saying I will need to come back in November for more services.

Pavel P

★★★★★

8 months ago

Porsche Fremont is a great dealer! We've had our car serviced for several years and recently took delivery of our dream 911. The service team has been very good and sales experience was really good. Mazen is a great GM!

Jace Lin

★★★★★

5 months ago

I had a great service experience in this facility, the environment is professional and clean, my advisor Monica is knowledgeable and professional, I will come back for sure

K S

★★★★★

6 months ago

The service rep Joe Nguyen at Fremont Porsche are professional and courteous. The overall service is very satisfactory.

Aaron Hanna

★★★★★

a year ago

I have worked with both sales and service at Porsche Fremont over the last 6 years, and every visit has reinforced a positive picture of their customer commitment, technical competence, and teamwork. I am able to schedule service visits with little delay, and everyone from the greeter to the service advisor to the technical staff is a pleasure. I recommend Fremont for anyone considering a Porsche purchase or needing to service their precious machine.

Kenneth Yong

★★★★★

4 years ago

Brought my 2020 Taycan in for a major software update (WMA5 and WMA7). This is a new and incredibly challenging update in which some of the earlier vehicles had issues and needed to be updated repeatedly. Michelle, my service advisor, gave me an upfront read that the update on my vehicle might need to be in for longer than expected. Fortunately, my update went smoothly and Porsche of Fremont was great enough to keep me updated of the progress. Thanks!!!

Andy Suh

★★★★★

9 months ago

Five stars for Monica and Joe! As always, Monica was a seasoned veteran - reliable and hospitable. Her recommendations stemming from knowledge of available options are what set her apart. Joe is always extremely punctual and a pleasure to work with as well.

sombe palang

★☆☆☆☆

11 months ago

Really disappointing experience. After paying almost $3000 for rodent damage to the electrical system of the car the warning lights, including oil change are still on and they claim they have nothing to do with the damaged electricals, even after I told them the oil was changed 3 months ago. They didn't even do a basic car wash that is customary.

Ricco Z (FirehawkX)

★★★★★

a year ago

Monica has helped me on my maintenance and she is very professional and friendly. She helped me setting up my loaner car and the service options are very clear. She even found my last pre-paid maintenance package which I thought it was already expired. This has saved me quite a lot. WIthout her search on my profile, I would not even notice it! When I returned my loaner car, I left my garage key fob and Fasttrek transponder in the loaner about 2 hours later. I called her and she quickly found the vehicle and handed over all 3 keys back to me when I arrived. Super appreciate her help on my maintenance and I will recommend Porsche Fremont to my friend and it has always been my no.1 recommendation to other friends when it comes to the sales team and service team! Keep it going.

Kim Dela Cruz

★★★★★

10 months ago

They went above and beyond, our service advisor Monica Ibarra was completely understanding and great, Eric, Elmar were great. I'll definitely bring my Panamera there.

Christopher Curtis

★★★★★

2 years ago

The sales team was very professional. No sales haggling. Amazing experience. Highly recommend this dealership.

Cyrus Liu

★☆☆☆☆

2 years ago

While the issues on my vehicle has been addressed, I did not find the experience pleasant. My service advisor was professional. But I did not feel the level of respect and care I have felt servicing other vehicles, not to mention Porsche. Every communication seems to be a money grab attempt. There was no transparency in the labor cost. For many service items, only the part cost was communicated to me in advance. For other, the final cost greatly exceed the quote (30% - 50% for some) I was told that my car has 2 oil filter (incorrect for my car to my knowledge), without confirmation from technician. It sounded like an attempted to overcharge on my oil change, therefore I declined. I was told the oil leak issue is severe, and was suggested to do a $25k engine disassembly just to diagnose. I declined. Then I was told turns out the fix was actually $300 in part (again labor cost omitted during quote) I was promised cleaning of my car at the end of my service. That did not happen. I tried to use affirm for financing my service, that did not work.