Google Reviews
Alf Staal
★
☆☆☆☆
2 weeks ago
I am writing this because I am disappointed with the service management at Porsche West Broward regarding my 2025 911 S. My driver-side headlight had internal debris/hairs and was intermittently turning off, which is a major safety concern. I understand that repeat issues can be frustrating for a service department, and I truly tried to be a partner in finding a solution. After three failed attempts to clean the unit, I had to escalate to the Regional Manager just to get a replacement approved. Unfortunately, when the new unit arrived, it actually had more debris than the original one. During a conversation with Chris Moberg, the Service Manager, he told me he won’t do anything about it because he doesn’t want to go in circles. I heard him, and in an effort to be helpful and stop the circles myself, I followed up our conversation with a professional text. I offered a final compromise: let the Shop Foreman try one last cleaning so we could finally resolve the case and move forward. I even mentioned I would update the Regional Manger and corporate once we reached this resolution. Chris never responded to my message. While I understand the desire to wrap up a difficult case, being told a manager is tired of the process—and then being ignored after I offered a fair way to end it—is not the experience I expected with a brand-new 911. On other visits, my car has sat at this dealership for three weeks at a time with almost no communication and no loaner offered. I eventually took my car to another Porsche dealer. They recognized the defect immediately, provided a loaner, and replaced the unit perfectly on the first try.
Misha B
★★★★★
4 months ago
I recently purchased two vehicles from Porsche West Broward, and the entire experience was nothing short of outstanding. From start to finish, the team made the process smooth, efficient, and truly enjoyable. A special thank you to Alex Muneton, who went above and beyond to help me choose the perfect spec and options for my 911. His knowledge, guidance, and attention to detail made all the difference. I also want to recognize Kevin Henry for handling the financial side of both transactions flawlessly. He made everything incredibly easy and fast—truly one of the best experiences I’ve had in any dealership’s finance department. Thank you as well to Ryan Chromek, the General Manager, for overseeing such a professional and high-level team. It’s clear that the culture and leadership here are exceptional. I walked out with my new cars feeling confident, happy, and extremely well taken care of. I highly recommend Porsche West Broward to anyone looking for a premium, honest, and enjoyable buying experience. I will definitely be back.
Yanise Garcia
★★★★★
3 months ago
I want to take a moment to share my experience with Porsche West Broward. My team was composed of Ariel and Dani, and I truly couldn’t have been happier. Their customer service was exceptional from beginning to end. Even with the small things they didn’t have to help me with, they went out of their way simply because they wanted to make the entire process easier for me. They helped me choose a car that I am absolutely in love with, and that alone would have made my day. But the reason I felt compelled to write this review is because, let’s be honest, dealer experiences can sometimes go wrong, clients often leave feeling exhausted, overwhelmed, or stuck in a deal that doesn’t feel right. In my case, it was the complete opposite. I left with a full heart and the confidence that I received the very best deal possible, all thanks to Ariel and Dani. For that, I will always be grateful. I highly recommend Porsche West Broward to anyone looking to purchase an incredible, beautiful, and powerful car.
Miguelangel Martinez
★
☆☆☆☆
2 weeks ago
Very disappointing experience at West Broward Porsche. I went to the dealership today with my wife expecting at least the basic level of service you would associate with a brand like Porsche. Instead, what we experienced was completely unacceptable. When we walked in, there were more than eight employees standing around in the office talking among themselves. One person briefly came out and told us someone would come assist us, mentioning they were “short staffed.” That explanation made very little sense considering how many people were clearly inside. We waited over 30 minutes and not a single person came out to help us. Meanwhile, there were only three customers total in the entire dealership. What’s most frustrating is that Porsche is not just selling cars, they’re selling a brand, a reputation, and a level of prestige. Unfortunately, the customer service and arrogance displayed at this dealership completely undermine that reputation. It honestly makes you question how Porsche of America allows a franchise to operate at this level. This was actually the second time I’ve tried giving this dealership a chance, and once again the experience was terrible. If you’re looking to buy or even just explore a Porsche, you’re much better off driving south to Coral Gables or north to Pompano, where at least someone will acknowledge you and treat you like a customer. For a brand that represents excellence, this level of service is simply unacceptable.
Amaya De Vleeschauwer
★★★★★
4 months ago
Had an amazing experience at Porsche West Broward thanks to Bryan French! From the very beginning, Bryan made the entire process smooth, easy, and enjoyable — no pressure at all, just genuine guidance and support. He kept communication super open, was quick to respond, and always made me feel listened to and respected. He took the time to understand my needs, answered every question with patience, and walked me through each step with total transparency. It’s rare to find someone who combines professionalism with such a personal touch, but Bryan absolutely nailed it. We’re thrilled with our experience and will 100% be coming back to work with Bryan French for the next one!
Joel Valencia
★★★★★
3 weeks ago
I normally don’t leave reviews, but the experience I had here was worth taking the time to share. Before coming to this dealership, I visited two other Porsche stores while shopping around, and the difference in the experience was immediately noticeable. Braxton Smith was outstanding to work with from start to finish. He took the time to walk us through everything in detail, answered all of our questions patiently, and made sure we fully understood the car and all of its features. What really stood out was how much time he dedicated to making the experience enjoyable rather than rushed. Buying a Porsche should feel special, and Braxton definitely made it feel that way. His professionalism, knowledge, and attention to detail really set him apart from the other dealerships we visited. Because of the experience we had with him, I’ll definitely be returning to order my 911, and I look forward to working with Braxton again. If you’re visiting the dealership, I highly recommend asking for him.
Vrenely Munoz
★★★★★
2 months ago
Second purchase at this dealership. The process was smooth and everyone involved was professional and attentive to my needs. I would highly recommend West Broward Porsche! Ask for Adrian Vargas in Sales and Ajit in Finance!
Rami Ghurani
★★★★★
6 months ago
I recently purchased my 2026 Porsche 911 Carrera T from Porsche West Broward, and the entire experience was absolutely exceptional. From the start, Kurkland Richardson went above and beyond—he gave me all the time I needed, answered every question with patience, and made the process seamless. The delivery was truly special: a thoughtful Porsche gift box, a personalized thank-you video, and the car beautifully presented. It felt more like a celebration than just a transaction. In finance, Daniel was equally impressive. He carefully explained every detail, answered all my questions without rushing me, and made the process smooth and stress-free. His professionalism and patience stood out. And a special mention to Mayer, the sales manager, whose friendliness and humor made me feel welcome every single time I walked in. He set the tone for an enjoyable experience from start to finish. This is exactly how buying a Porsche should feel. The West Broward team made me a lifelong client, and I look forward to coming back when it’s time for my next Porsche. If you’re considering a Porsche, this dealership should be at the top of your list.
Courtney Kennedy
★★★★★
3 months ago
Wish I could give more than 5 stars. First I will say that I was a very unorganized customer who created a lot of headaches for Jessica and Daniel. Regardless, they went above and beyond and assisted me in getting the 2025 Macan EV 4S that was too good to pass up. Separately, hands down the best trade in and paperwork process in the 30 years of buying vehicles. I’m fully devoted to driving another 240 miles if needed to get my next Porsche. Great job everyone.
J Dev
★★★★★
Edited 3 months ago
Exhausted from dealing with issues from my local west coast dealerships, I found a car I lived at West Broward. I called, spoke to Adrian...he was very helpful, got back to me within minutes of giving him my info for my trade. I received a very fair offer for my car. I didn't realize that they were open on Sundays (Saturday when I called), EVERYTHING handed over the phone, arrived Sunday to paperwork all finished, nothing to do but sign. Everyone I encountered at Porsche West Broward was friendly and accommodating, from Mayor, Adrian and Kevin in finance. Spectacular customer service. When Porsche tells you they are trying to build a relationship, this is the place you want to be. Of course, they're selling you an expensive car, but you also receive the professional, first class experience that you would expect from Porsche. I WILL be back. Remember, ask for Adrian, the man went above and beyond. Sunday, was his day off...he never mentioned it, we found out from someone else. THAT IS EXEMPLARY CUSTOMER SERVICE. I went back, 2 months later, bought another one. Same experience as the first. I won't go anywhere else. I've made a few modifications to my latest, 23 911 gts
Joe Gonzalez
★★★★★
3 months ago
I had an outstanding experience working with Tony Morales at Porsche. From the very beginning, Tony was professional, knowledgeable, and genuinely focused on helping me find the perfect car. He took the time to understand exactly what I wanted, answered every question clearly, and made the entire process smooth and stress-free. His communication was excellent, and he went above and beyond to make sure I felt confident and informed at every step. Tony’s honesty and attention to detail truly set him apart. You can tell he takes pride in his work and cares about his customers. If you’re looking for a salesperson who is patient, transparent, and delivers a luxury experience from start to finish, Tony Morales is the one to see. Highly recommend!
Tab B
★
☆☆☆☆
9 months ago
I leased my Porsche Taycan from West Broward in January and have had nothing but issues ever since. In just five months, I’ve brought the vehicle in for service four times due to repeated sensor and charging port faults that activate while driving—forcing me to disengage all safety features just to operate the vehicle. There are 7 fault warnings that pop up consistently. The third time I had this issue, I waited over a week for a loaner. During the two weeks it was in the shop, I had to consistently reach out to my advisor, Giancarlo, just to get updates. I was initially told it would be an easy resolution and they needed to perform a reset. There was minimal communication unless I initiated it. I received the car back, and the very next day the same issues returned. Once again, I was told it would be a 1–2 week wait for a loaner. The lack of follow-up, poor communication, and overall disregard for customer experience has been beyond frustrating. After bringing the vehicle in 4 times with no resolution, I contacted Porsche North America and requested their assistance. It was not until I took those steps that West Broward took the issues with my vehicle seriously. Only then did they request new parts that they believe will resolve my issues. Additionally, I have not been able to utilize the free charging for a year offer. The vehicle consistently kicks me out of my profile or the charging rejects the profile and either doesn’t work or prompts me to pay. I have addressed this concern as well as all the money I have spent on charging and the answer is that Porsche knows about it. When I ask for a solution or compensation they tell me they don’t have one. This is directly from the service manager Chris. This isn’t my first time having issues with Porsche West Broward. About five years ago, I walked away from this dealership due to a negative sales encounter and chose Champion Porsche instead. I regrettably returned to give West Broward another shot. The experience this time has been nothing short of chaotic—and completely unacceptable for a brand-new vehicle.
Ricardo Huertas
★★★★★
4 months ago
I recently purchased a vehicle from Porsche West Broward and couldn’t be happier. The car is amazing, and my sales advisor was exceptional throughout the process. The finance department was incredibly understanding and has continued to support me even after the sale was complete. The technical team was impeccable, providing a thorough induction that helped me fully understand my new vehicle. From sales to finance to technical support, every team member demonstrated professionalism and genuine care. Highly recommend!
Destiny Carrera
★
☆☆☆☆
3 weeks ago
Very poor experience. The staff were initially unhelpful, and when they finally assisted, they ran my credit without informing me that it was not required to simply place a deposit for a vehicle build. After speaking with another Porsche dealership, I was able to complete my entire build and deposit over the phone without any credit check. There was no reason for my credit to be run in this situation. I would not recommend this dealership based on the lack of transparency and unnecessary inquiry. A week after and I still haven’t even received a call about the vehicle the ran my credit for…. EXTREMELY UNPROFESSIONAL.
Konstantinos Vassilakopoulos
★★★★★
4 months ago
Very knowledgeable and friendly people. Payton was on top of things and very helpful. Offered free service for first service. Overall very happy and will continue working with them.
Arthur Covas
★★★★★
5 months ago
Great experience getting a 2021 Porsche Macan! Awesome service, friendly stuff. If you are looking to get a Porsche ask for Mickael Mirica, he is amazing! He’ll get you the best deal and provide you an awesome and friendly service!
Howard Ross
★★★★★
4 months ago
From my first visit, to driving off in my new Cayenne Coupe e-hybrid, Porsche of West Broward made the experience amazing. I have bought or leased many, many vehicles in my lifetime. Porsche of West Broward reached perfection! The staff were great and super approachable. My salesman, Kurk was (and still is) on top of every detail. I have to say one of the coolest moments was when he gave me this personalized gift before I left the dealership.. It had a custom video inside showing my car and the pickup moment. Such a surprise!! I LOVE IT. It is something special where I can store all my paperwork. Honestly, stuff like that really made the experience extra special. Than you again, Kurk, for all your help and patience. EASILY THE BEST CAR BUY EXPERIENCE I EVER HAD!
Aayush Bhatnagar
★★★★★
2 months ago
Porsche west Broward invests in relationships. I’ve been their customer for over 5yrs. 3 Porsches later, they welcome me and make me feel like a VIP every single time. Jenry in the service team is simply awesome. Mayer in the front/sales is just the best in the business.
Alexander Laude
★
☆☆☆☆
Edited 2 months ago
UPDATE: Be aware that they charge you for parts more than other Porsche dealer. I needed a battery for my Cayenne and the costs are $1200 at all Porsche dealers from Coral Gables to Champion Porsche. At West Broward they offered me their last battery for $1650 !!!!!!! How does that work, that they make their own prices? I have a letter where they tell me that they can make their own prices and it is negotiable. Sell my car now and change to Mercedes or BMW because Porsche in South Florida is not really Porsche. Service is too low for a German luxury brand. I drive Porsche since 20 years in Germany but the service here in South Florida is the worse I have ever seen. I think they should hire some people from Germany who understand the cars. I always hear that they don´t know, nobody calls you back and if you need something it takes weeks to get it done. Now I go to Prestige Auto Tech, at least they help same day and much lower cost. It is a shame that a normal garage has a better service and better knowledge than a Porsche dealer.
Anna Holubovska
★
☆☆☆☆
a month ago
We spent here 45 min, no one came to talk to us. Cane to get a bday gift for me. Felt completely ignored
