About Business
Conveniently located in Macon, GA, Prime Complete Car Care has established a strong presence in the Car Repair market. They have specialized expertise in Auto repair shop, making them a top-choice Car Repair specialist in Macon. Backed by 117 satisfied customers, they currently hold a prestigious 3.9/5 star status on our platform. They take pride in serving the diverse needs of Macon, GA residents, offering personalized Car Repair solutions that make a difference. Whether it's a routine check or a complex Car Repair task, Prime Complete Car Care is the go-to destination for quality and service in Macon, GA.
Google Reviews
Nikia Washington
★★★★★
5 years ago
They are amazing!!! They got my car fixed in no time. The staff is very friendly and there smiles are amazing too Thank you for getting my Holly the Honda together!
Clifford Collier
★★★★★
5 years ago
The feel is great I got new tires the financing it’s very easy paid $54 down no credit check I got approved in 5 min and the prices are affordable and I have 3 whole months to pay it with NO interest!! If you need repairs they finance that too!!
Chaz Daly
★
☆☆☆☆
8 years ago
They removed the ability to leave reviews on their Facebook page after getting multiple bad reviews. They will not take care of your vehicle nor wheels, and they will not own up to damage done by their equipment. Worst of all, an employee will admit to the fault, but when confronting the owner he will deny all day.
Monesha Mullins
★
☆☆☆☆
Edited 3 years ago
Very quick service! And very nice people! Update: they get a 1 because the lady at the desk sat there and lied! I previously brought my car to this shop to get my head gaskets fixed and got fixed and when I called again about the same issue she kies and said they dont do headgaskets... Dont bring your cars here they are some lying cheapskates that dont want to fix your car!
Nicole Draper
★★★★★
5 years ago
I am so thankful that I was referred to bring my car here! I was immediately made to feel like family by Ricky and his staff. Genuine concern for my safety has been expressed from beginning to end. Issues that need attention have been prioritized from most important to least ...Can't say enough good things about this place!
★★★★★
7 years ago
If you need good HONEST repairs for your car, this is the place to go. Ricky and his staff are very caring and compassionate. Plus, they do excellent work. Their prices are very competitive and believe me, they know what they are doing.
Ann Jackson
★★★★★
6 years ago
a year ago We had our car fixed here today. It was one of the best experiences regarding getting a car fixed. Everyone there is super polite and friendly. Highly recommended and love too co.e back thet you all for your help
A J
★
☆☆☆☆
5 years ago
Waited a long time for someone to become available to assist me. This place sells used tires, and one of my tires was in bad shape They did not even have a single used tire that fit my vehicle. I waited longer to get a quote on some new tires, which they indicated they could order. I told the guy assisting me that I did not want a Chinese tire; yet after further waiting, that is exactly what was handed to me in the price quote. A brand I never heard of, made in China, and not worth $130. So after about an hour there, I accomplished absolutely nothing.
Dylan Baldwin
★
☆☆☆☆
8 years ago
I wrote this review on their Facebook page, but then reviews were taken down. I just had tires mounted by Prime on a set of freshly polished BBS wheels and, upon inspection, I noticed deep gouges and bad marring taken out of the rim and outer lip of 2/4 of the wheels. Once the damage was brought up to an employee of the shop, he immediately agreed that the damage was caused by their machine and that I should be compensated for the damage; however, the owner didn’t agree and turned me away in a very disrespectful manor. I’ve never received such terrible customer service and lack of respect as a customer. I will never go back there and do not recommend anyone using them.
Shane Rousey
★★
☆☆☆
6 years ago
I got a new catalytic converter installed and was then told I need new spark plugs and a new coil. I was fine with the additional service and happy it was going to be done in a timely manner. However, on the way home I immediately started to hear a sound that my truck never made. It sounds like an exhaust leak. I now have a new problem to fix After I paid $1200 to get it fixed the 1st time. I would not suggest using this company.
Duran Fountain
★★★★★
2 years ago
Prime Complete Car Care was there for me when it mattered the most. Have to take the kids to school and get to work. I only paid $1 for financing with no interest after my second lease agreement. I only have to pay the remaining balance by the three month mark. Thanks Prime Complete!!
J
★★★★★
7 years ago
This place is amazing. Some of the nicest, most caring people I've met on the road. Ricky helped me get back home when I was in a tough spot. Checked out my vehicle, helped me get it running again AND for a price that I could afford. Also saw that I needed a few tires and took care of that as well. Thank you so much!!! Great shop. :)
Steven Holder
★
☆☆☆☆
5 years ago
Worst experience ever. I took my vehicle to the shop to get my fuel pumped changed, which they did. However they wee not able to get my car started. They kept my vehicle for over 2 weeks just to tell me they cannot find the problem and I would have to go to an electrical mechanic. Rickey then threatened to start charging storage fees if I did not get my vehicle moved. I paid over the phone and had my vehicle towed to my mother’s house. It was pouring down raining and my driver window was down and passenger window cracked. I called shop and told them they messed up my windows because they are not rolling up. Basically Ricky said they did not work when car was towed in which is a flat out lie. The tow driver that towed my car to the shop is the same driver that towed my car to my mother’s house and he remembers my windows working. I recommend no one even taking their bicycle there to get repaired. Cost me almost 800 and my car is not working and in worse condition. When I looked through my car I also realized I had some stuff missing. I will be filing a complaint with BBB and going on every social media site to let everyone know about this horrible place. They are do unprofessional, didn't know ever answer the phone and just kept giving the run around. They messed up something in my car and then told me to pick it up.
Tanieka Dixon
★★★★★
6 years ago
I took my car in for brakes and ended up needing a lot more but Ricky and Amber took great care of me. They had my car ready before I was off work. I appreciate how Amber kept in touch with me about the changes and when my car would be ready. Their financing programs are amazing. I was able to get my car fixed and have it back the same day for a really low price!! Thank you guys so much!!!!!
Charline Coney
★★★★★
6 years ago
Prime Complete Car Care offers great quality service. The owner and staff are very friendly and care about your vehicle. When it comes down to your vehicle they not only tell you what's going on with it they also show you. They have done a lot of service to my vehicle such as replacing wheel bearing hubs, tire rotation, new/used tires, transmission flush, replacing radiator, oil changes. This place is exceptional when I drop my vehicle off I never worry because I know it's in great hands plus the owner and staff truly cares.
Jaquiena Short
★★★★★
2 years ago
absolutely a great mechanic, great secretary, amazing service and very fair prices as a single mom it’s hard to trust someone with my vehicle and I trusted him and my car has been running great with the things that he fixed I would highly recommend this shop to any single mother, or father, who knows very little about cars. He will guide you in the right direction. It will not overcharge you and provide a warranty over his work and over his parts
Chelsey Millan
★★★★★
2 years ago
Ricky and the staff are such amazing people! they really do care about you and are such great communicators with you ! Ricky took me step by step and showed me what was exactly wrong with my car. They have great and fair prices as well! 10/10 would def recommend!!!
Jenna B
★★★★★
4 years ago
Ricky and his staff are number 1! This place is excellent in their knowledge of vehicles and in customer service. As a female with little car knowledge, I’m so grateful to have an honest mechanic in our area. It is reassuring to know I get the best price, all problems solved, and honest feedback about my car every single time I’ve come to this establishment. It is always a great experience and I will forever recommend coming here whether you have serious car trouble or just need an oil change!
Margarita Herrera
★★★★★
2 years ago
Prime Complete Car Care has helped me with my car since day one ! They are super trust worthy and they are very welcoming to everybody! He shows me exactly what was wrong with my car, which is very helpful. He also speaks Spanish which is very helpful for us non English speakers. I would definitely recommend this place! They give fair prices as well.
Claire Douthit
★
☆☆☆☆
a year ago
Just got off with the phone with who I believe is the owner. My car is currently getting some work on the brakes at a different repair place. They called me to tell me that rear brakes were placed on the front of my car which in turn caused about $1000 of further damage to my vehicle. After looking at the carfax of my vehicle to make sure I was contacting the correct place, I gave Prime Complete Car Care a call. The man I spoke to refused to even search for a receipt unless I came in person. Since this repair, I have moved 200 miles from this shop, so that is not feasible. I tried providing information over the phone to prove my identity, but he refused to even search. He compared it to medical records. What's funny is I can access medical information over the phone with identifying information. I was then told that I need to "talk to my dad because I sound too young to know what I'm talking about". I was continuously gaslit over the phone, the man tried to discredit me, and I was lied to. I worked in customer service for years and was floored that this man felt that that comment was okay. There are very reputable places in Macon to have your car repaired. This is far from one of them.
