Pro Care Automotive

Vicki Bullock

★☆☆☆☆

a year ago

Please beware of this Auto Shop, I took my Porsche Panamera to get a transmission installed. My car was there for several months. I would have to call to get the status on the car. The last update was the end of July 2024. I spoke with Mike, he stated transmission was installed and he was waiting on the car to moved so it could be programed. I was so excited, ready to get my car back. I received a phone call August 2 from Mike , asking me if I had my car moved, he couldn't find it. I stated why would I moved the car, its in your possession to be fixed. The police was already at the scene. My car was damaged, found in Fort Worth (2 days later) and it was on surveillance camera being taken from the shop and never returned. The person that took the car also had my keys. I am still without my Porsche. I don't understand why the car was not locked up at the closing of the day. Very Very un-professional. I have never received a call from the owner of the shop. This has been a horrible experience for me.

James Brock

★★★★★

5 years ago

Anytime I have ever had a car issue, I go straight to this place and deal with Jimmy. The dude is awesome and he knows what he’s talking about, and his prices are hard to beat. Before I discovered this place I would go to big companies such as “Midas/Firestone/Pepboys” they charge you an arm and a leg for simple issues; especially if you aren’t knowledgeable about cars. I needed my A/C fixed and took it to those places, and was told it would cost me $1,000 to fix. I took it to Jimmy, and I got it fixed for under $200. Big companies charge you for “their name” not the services. I have also had my brakes and rotors replaced for under $300. I have also had my ball joints replaced on another vehicle for under $200 a piece. This place is a go to if you want honest prices from honest people!

Stacey Barber

★★★★★

2 years ago

Beyond happy with the service I received. I was sent to a chain when I bought tires. I was quoted about $2500 from said chain. CB. Brought my car here and paid a little less than 1/2 of the other quote. Friendly people too

Clyde Knight Jr.

★★★★★

4 years ago

Last week I stopped by to see Jimmy about my car and was shocked that he left. He’s a great mechanic and had a team of good mechanics in his garage and charged reasonable prices. Does anyone know where his new business is located. I asked one of the mechanic but he did not know?

JD DEGRAY

★☆☆☆☆

2 years ago

Only thing I didn’t like about this place was they weren’t transparent with me when you quote me a price on how much it’s gonna cost and then it turns out to be double the price. I didn’t like that at all. I feel like I got ripped off to be honest. So just make sure when you’re dealing with any mechanics that before they order parts or order anything regarding your vehicle to call you and confirm it first before they just go off ordering parts.

Sarah Riddile

★★★☆☆

12 years ago

I have used them for 4 years now. In the beginning, I always called around to get estimates from different mechanics for the job (if I knew what was wrong with my car) and they consistently beat on price. Now I just pretty much just take my car to them. I have never had a problem with the quality of work they do. They are much more expensive than my hometown mechanic, but that is on par for any mechanic here in the city. For a neighborhood mechanic, I would recommend them.

Kim Dinh

★★★★☆

4 years ago

I have been going to this place for YEARS. Great pricing and always did a good job. I was shocked that Jimmy is no longer there and really didn't want to work with someone else. Mechanics are like Doctors. It's hard to find one that you trust. I am glad that I was able to find him at All Import Auto Garage in Arlington.

Stacey B

★★★★★

Edited 2 years ago

My new mechanic! I was given a quote from a chain. It was a lot. I brought my car here for an estimate. Was a lot less than the other one. Not only that, everyone was friendly. Yu showed me under my car what was what and what needed to be done. Honest & rustworthy. My car is running great! Thank you, guys!!

Matt Dallas

★★★★★

8 years ago

About 10 years ago, a guy at my oil change place referred me to Jimmy and Pro Care for an engine light. Was very pleased with the price and service. I have been going back to them ever since. Today, they are fixing a throttle body and oil sending unit on my 2007 Avalanche. I had it towed there yesterday and they expect it done today (24 hour turn around). I have turned on all my friends and family to this place. So many shops take advantage of the naïve; this is not one of them. Good work Pro Care!

Edward Pierce

★★★★★

6 years ago

In my opinion, car repairs can be as scary as going to the dentist. Going into the shop you don't know what to expect, you might just need a filling or the whole engine repaired. This is where the trust factor comes in (mechanic or dentist:) ). Pro Care is one of the few places I can trust to let me know what is wrong with my car, give me recommendations to choose from ( quick fix, permanent fix etc. ). Jimmy is very approachable, he will answer any questions without giving you that look that makes you feel less than human :). I have 4 cars, different makes and models. He can work on any of them. Great folks, great place.

Gage Joyce

★★☆☆☆

7 years ago

Okay so, I'll preface this by saying I've been coming here for around 10 years (occasionally, as in I had new cars that didn't need fixing for around the last 6). Just recently ended up in my grandad's old truck after a wreck and in time it began hesitating on me. Thought it was the transmission starting to fail as it was shaking real bad on occasion (maybe once a week), etc. Took it to my trusted shop. Had them diagnose the issue for $80 which is when I was informed that the fuel pump needed replacement (my boss and I had placed bets, I lost) along with several other things wires, plugs, lines.. "a full tune up" is how Jimmy referred to it and that it would cost $450 after the diagnostic costs (total of $530). Few weeks later I come back once I could afford (or my brother rather, bless him) the repair. Drop it off and he does the work over the next 2 days. Get the truck back and it works fine for 2 weeks (one of which I was bed ridden).. Then, again, the same issue starts up. Call Jimmy up and ask him "hey I know we replaced the fuel pump and did that tune up. Do you have any idea what else the issue could be?" His response being "yeah not really sure but if you can bring it in, we'll take a look for you." Okay, cool. Bring it in and over a week later, I give him a call and he still hasn't looked into it but will look at it tomorrow. Guess once they had my money, expedience wasn't a concern but okay, they're looking at it for free I guess so no biggie. Next day comes around, apparently it's a vaccum leak.. $40..... Alright cool. If it fixes the issue, I'm happy... It doesn't. Ask Jimmy why the running lean codes are still popping up on the computer and he finally comes clean and let's me know he didn't replace the fuel pump. When I ask why he tells me that there were so many misfires that he couldn't really diagnose whether the fuel pump needed to be replaced... That doesn't explain why he told me it needed it in the first place, why he didn't include the other $450 in the quote, or explain that it wouldn't include the fuel pump I was told it needed. Another $150 later and a days worth of my time replacing it myself, the issue is fixed and the codes are gone. TLDR: this place may work for you but get everything in writing. Neither I nor the people I've referred will be returning as our trust in Jimmy and ProCare Auto have been broken.

Bryan Byrd

★☆☆☆☆

10 years ago

I didn't like anything about this shop. My truck was leaking transmission fluid and he charged me 76 dollars to fix the leak. Five days later I noticed a leak again and I took my truck in. Once I came back to pick up my truck he told me that I had to pay another 45 dollars because he had to put in a new part. I asked him why didn't he tell me that he was going to charge me and why didn't he use this new part the first time? I then asked what did he charge me for last week if he didn't use this new part and he could only tell me that he used a ring. If you are in need of a mechanic do not go to pro care automotive.

Wesley Craig Ownby

★★★★☆

3 years ago

These guys have always been professional and have handled multiple different services for my family. Pricing is better than a dealership and the work is frequently done in the same day!

Anthony Brown

★★★★★

5 years ago

Great service and price, this auto repair center has been my go to shop. I have a 2001 Ford F150 with over 350,000 miles and my truck runs just as good or better than when I purchased it over 19 years ago.

Reviews

★★★★★

8 years ago

I have been using this auto shop for years. I highly recommend this company. I always get 1000% service with them. They are honest, trustworthy and excellent at their job. Thank you Jimmy!

Gali’s Unboxing

★★★★★

5 years ago

Jimmy and his team did a great job on my Volvo XC90. Highly recommended and will definitely return for more service.

Lois Flowers

★★★★★

2 years ago

Pro Care has serviced my vehicles for several years, and I am always satisfied with their work and pricing.