Where is Professional Auto Diagnostics located?

Professional Auto Diagnostics is located at Professional Auto Diagnostics, 7311 Warwick Blvd, Newport News, VA 23607. You can find their exact location and get directions on the map provided above.

What is the overall rating for Professional Auto Diagnostics?

Professional Auto Diagnostics currently has an overall rating of 4.7 out of 5 stars, based on 348 reviews from the community.

What are the opening hours for Professional Auto Diagnostics?

The opening hours for Professional Auto Diagnostics are: Please contact the business at 17572317285 to confirm their current operating hours.

Best Car Repair in Newport News, VA: Professional Auto Diagnostics

usvaselect

★☆☆☆☆

a month ago

Called to inquire about some work earlier in the week and the convo went smooth and the person that answered the phone seemed insightful. Fast forward to a few days later I call back because I’m about to head over to get things checked out and the person I get this time(could be the same person) was very short with me and acted like he didn’t understand what I needed done or what I was saying. As I was talking and trying explain he just hung up the phone. Thanks a lot for showing me your establishments true colors without me having to waste more time and spend hard earned money to find out. Good riddance. Hopefully your shop treats others way better than I was treated.

Ria Ramdeen

★☆☆☆☆

3 months ago

Don’t be fooled by their slick comments and remarks attacking my character of not wanting to pay for the work that was supposedly performed on my vehicle, but no one would pay for something that was NOT done after specifically requesting to have a pressure test done to diagnosis where the coolant leak was coming from. They performed a test I never asked for 3 times! Claiming that took up the full hour, mind you that’s a 15 minute test. And every time I got a different answer of why it never got done. Any time I went in, I was always polite and respectful however when I know they are trying to take advantage of me financially I do become very stern when asking questions that don’t make sense to me. Further more, after paying $152 to diagnosis a coolant leak I was told it was a coolant hose but when I had another mechanic look at it, that part was dry and not leaking. Turns out it was coming from my thermostat. Won’t be going back and I hope you don’t make the mistake I did. Only reason I went back was bc it was close by.

International Beauty

★☆☆☆☆

Edited 2 months ago

My car was tow there for a diagnostic check the car remained for 4 days before I heard anything , I had to call them. I was told a diagnostic check would take probably an hour, but my car was there for 4 days. S550 Mercedes, 2011. I was told by the tech for 1 hour. The diagnostic check would be a $154. He couldn't find out what was wrong with it unless I paid an additional $600 for an advanced diagnostic check. I had my car removed from this company pro auto and take it to another company less than 1 hour. They told me what was wrong with my car. Just needed a starter. I Would like my money back from pro Auto. I spoke with DJ, the manager Today tuesday, January 13th he laugh in my face as we had a conversation over the phone. One thing I realized and I know for fact my car is running perfectly with no thanks to auto pro.You would think after having my car 4 days. He would have came up with a proper diagnostic results, but yet they wanted to charge me an additional $600. Being in business, you shouldn't worry about other people.Results and focused on how to please your customer.

Dominic

★★★★★

2 months ago

Amazing service and very transparent throughout the entire process. DJ went above and beyond with his customer service, clearly explaining everything and keeping me informed at every step. The shop worked with me to meet all my needs and honestly exceeded my expectations. DJ at the front desk made the experience smooth and stress-free. Highly recommend.

Scott Menzel

★★★★★

3 weeks ago

One stop shop. Honest, extremely knowledgeable, and fair. I just found my go-to garage. These guys can take care of pretty much anything, and I am extremely confident they would never recommend “fixing” something that doesn’t need to be fixed. Highly recommend.

Curtis

★★★★★

2 weeks ago

Staff was honest friendly and knowledgeable. Service was fast and clean. Sounded like all the techs are state inspectors which is amazing so this will be my go to state inspection spot moving forward.

Scottie Armbruster

★★★★★

2 months ago

I’ve had a couple of previous bad experiences with different auto shops. At Pro Auto Repair the customer service was fantastic, the pricing was fair and they gave me a loaner car for free while my vehicle was being repaired. DJ and Samatha were very responsive and always a pleasure to speak with. Highly recommend this place.

Brittany Lapiska

★★★★★

a year ago

I was putting off getting my inspection far too long because honestly I can't stand doing it. If I had known how absolutely easy it was to get it done, I wouldn't have been so stressed. It was so easy to set up my appointment online, then had reminders sent and even someone available to help if I was confused prior to the appointment. Then during pickup, there was an awesome spreadsheet of all the things that they checked into to make sure my car was safe and good. They had great recommendations on what I could do if it was important to me, and the prices were super reasonable. Being a person who really gets overwhelmed with the maintenance of my car, Michael (the owner) went through the whole thing and explained it. The people at the front were super helpful too and even got together a cute thank you bag filled with a koozie and air freshener. When I got to my car I almost screamed with how cute this card was! SO SWEET. Just go especially if you get stressed out like me. It was lovely and so so so easy. Thanks guys!!

kim jones

★★★★★

6 months ago

This building that's pushed back up in the hook on Warwick boulevard has the best customer service. Everyone was so polite and positive with me and I greatly appreciate great customer, because it will keep most individuals coming back no matter what the price is. I also had a coupon that I received by mail for the oil change in my Lexus. They did a great job!!

Bird Girl

★★★★★

7 months ago

This is the best shop around. They are thorough and great at communicating. I went in for a state inspection and they sent me a super in-depth form that explained what I needed to do to pass + additional services I could get that could be helpful in the long run. For someone like me who honestly gets overwhelmed by car stuff, they made it simple and easy to understand what was happening. They were also so speedy! I had to get my motormount fixed and also really needed my car for that night. They told me they would do their best to complete the job but if they couldn't get the job completed, they had a loaner car for me to use! They totally surprised me and completed everything in time, but it was super cool to know that they had a backup plan for me. They are lovely and so smart. Go check them out!

Maverick Hill

★★★★★

6 months ago

Satisfied customer. Exceptional service at affordable rates. Offered military discount which is appreciated. Good location. Professional and friendly environment. No issue. I highly recommend Pro Auto to others. Big Thanks to the entire team. Shout out to DJ and Ian for going above and beyond.

Yvette Price

★★★★★

2 months ago

Customer service is excellent and the people there are very professional. I will continue using you as my machanic for the future. Thank you so much for all you have already done for me.

Brekkana Kul Tiras

★★★★★

2 months ago

Even though my Prius ended up with an unfixable issue, DJ was great to deal with! Very friendly, professional, and knowledgable!

Blair Sanchez

★★★★★

6 months ago

I had been to this shop once before. It was a good experience. This time I just got an inspection but I was very happy with the customer service displayed but the person I interacted with. She treated me exactly like I like to be treated as a customer. I will definitely be back.

angela cook

★★★★★

3 months ago

Excellent service. Providing information to customer quickly by text and or email individually broken down by case. Went for a Diagnostics. Will return

It's Genuine

★★★★★

Edited a year ago

Show me a better guy than DJ 🤔 I’ll wait…. DJ is very professional, friendly, and patient. He goes above, and beyond to source parts, etc, and also make sure you’re getting great deals/prices. This place has knowledgeable, trained, & qualified workers, who does repairs ( including fixing brake modules, Stabilitrak system, ABS, vehicle servicing, vehicle state inspection, etc. They are great at what they do. They have good prices for their services. They also have a financial plan, where you can apply and see if you’re qualify- if you cannot pay everything at once. Don’t forget to ask for your Military, or AAA discount.😁 Be sure to have your ID. 😉 I highly recommend this place!

Kamryn Yahn

★★★★★

5 months ago

I recommend Pro Auto for any vehicle concerns. I have a good experience everytime I’m here and Sam and DJ are always welcoming and putting your concerns first. I highly recommend mechanic Sam he knows what he’s doing and will take good care of your vehicle.

Larry Davis

★★★★★

7 months ago

I highly recommend Pro Auto Repair on Warwick Blvd, I'm very pleased with the service I have received from them. They appear to be well organized, thanks to Samantha and Sam is a proven mechanic who knows what he's doing with your car. I'll be returning when needed.

Linda Vaughn

★★★★★

8 months ago

I took my 2007 Honda CRV to them and they gave me a list a half mile long with all things that was wrong with my car(I was expecting a mile long list, so that was good) in regards to my Honda. I told the lady at the counter to only call if the transmission was good. I said, "If you don't call, I know to bring a tow truck to pick it up". She said she couldn't do that. She said "they have to call either way". I told her my heart can't take news like that. We both laughed. They did a couple of diagnostics and change the brake grommet and that is how they found out the transmission was no good. The lady at the front counter was a really cool person. I think the prices are reasonable especially for some of the repairs I was going to have them deal with if the transmission was good. There aren't too many trustworthy places out here on these Corona Virus streets, but when you find them patronize them.