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About Business
Pros Auto Collision and Repair is a highly-reputable Car Repair service provider based in Charlotte, NC. Pros Auto Collision and Repair covers all facets of the Car Repair industry, with a focus on Auto body shop. With over 38 reviews and an average rating of 4.2/5, Pros Auto Collision and Repair is a trusted name in the industry. Their presence in Charlotte, NC ensures that residents have access to high-quality Car Repair care right in their own neighborhood. You can easily connect with their team using the contact details provided to learn more about their Car Repair offerings.
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Google Reviews
Deneen Dixon-Payne
★☆☆☆☆ I am writing this review on behalf of my parents, who are in their mid-70s (most things involving a computer and Google frustrate them-insert daughter for help). My parents recently took their Nissan Altima to Pros Auto for repairs following an accident. Initially, they were pleased with the customer service and the seamless process of getting the repairs done without having to deal with a deductible. However, there were several unsettling aspects about the experience. Firstly, the shop had their car for longer than they were told the repairs would take, and my dad had to call and visit multiple times to inquire about the delay. Each time, he was told they were waiting for the correct headlight replacement. When my parents finally picked up the car, everything seemed fine at first glance. However, upon closer inspection at home, my dad noticed that the headlights did not match. The car had been fitted with a different headlight than the original, which was unacceptable (see pictures). When my dad raised this issue with Pros Auto, expecting a simple resolution, he was rudely informed that they couldn't do anything because they had used the headlight they received. Seeking a second opinion, my dad visited a Nissan dealership, where he was told that the wrong headlight had indeed been installed. Returning to Pros Auto for clarification, he was met with more rudeness and excuses about who would pay for the replacement. This entire situation is deeply disappointing. What should have been a straightforward fix has now escalated unnecessarily. We are now forced to involve legal counsel and re-involve the insurance company, all because of poor customer service and a lack of quality control at Pros Auto. The incorrect headlight needs to be replaced promptly and correctly, as it should have been from the start. Pros Auto evidently lacks effective quality control measures and needs significant improvement in customer service, particularly in handling issues when things go wrong. It's easy to provide good customer service when everything goes smoothly; the actual test is how a company handles challenges and resolves issues. Unfortunately, Pros Auto failed this test miserably. We expected better treatment, especially for senior customers who deserve respect and proper service.
Nicholas Malone
★☆☆☆☆ Man where do i start, my car got hit while park back in sept, i initially was gonna take my car to Hendrick Luxury, but the guy who was initially going to tow my car there, told me about a small independent shop that he works for name Pros Auto Collision and Repair, that will repair my car and pay my deductible. In my mind i never heard of that but he convinced me that it was legit and they will take care of me better than those high end body shop. I spoke to the owner Duey and he told me how the high end body shop would just treat me like a number and wouldn't be there for me as they would have since i can personal contact them unlike Hendrick. So i took a chance, not before i told them don't let me regret this because you're not the primary shop that i initially chosen, and i know they wanted my business so i told them that don't let me down and regret my decision before i would have to write a bad review on them , and here we are, smh. I even read some of the bad reviews while duey was on the phone just to make sure i wasn't tripping. I was trying to ask him why i should take my business to him after reading these bad reviews, and he convince me that those bad reviews was because ppls didn't understand their car insurance policy and they are not responsible for doing extra outside of what their car insurance cover, well this is not that type of bad review. My gut instinct told me to go to Hendrick but i gave them a chance and you get what you paid for, or in my case what my insurance pay for. Now don't get me wrong they got my car looking pretty good as far as the repair work go's but the post clean up and not doing a good job prepping left my car with paint dust all in my car and i mean everywhere. I could tell that they didn't tape off or seal off my door or window well for paint dust to get all in my car. There was also overspray on my car from them just not doing a good job prepping and then i got paint drip on my start and stop button, like why is paint on the interior of my car when the repair is at the back, then all my metal trimming in the interior got damage on the bottom of the trim on every single one of them. My rear taillight was loose also, so when i came back after picking my car up on a Saturday and Duey wasn't there just some body shop guy , i had to wait till Monday to tell him what the issues was. So when i finally met up with him later on that week, he didn't want to accept responsible for the damage to my start stop button, the overspray and the damage to my metal trimming in my interior, citing that the metal trim damage was due to just overtime it got defective, huh? I just brought that car a little over 4 months ago and my metal trimming was in immaculate shape, So i say all this to say if you ever use Pros Auto Collision and Repair please do yourself a favor, please take pics of everything inside of your car before you drop it off to them, or just don't take it to them at all, you're gonna get what you paid for and it not top quality when to comes to customer service, you been warned.
William Higginbotham
★★★★★ Great business!! The staff was awesome and the service was amazing. Had damage along the entire drivers side of my vehicle, about a week later it’s impossible to even tell. I had them do a bumper conversion to the newer 2020 a-spec Acura and that looks amazing as well. Great place to take your vehicle for any sort of body work.
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