About Business
For professional Car Repair care in Lake Forest, CA, Mission Viejo, look no further than Purrfect Auto Service, Lake Forest #17. Their team excels at delivering top-tier results for Auto repair shop, Auto air conditioning service, Brake shop and related Car Repair needs. Their customer-centric approach has earned them a 4.8/5 rating based on 797 pieces of feedback. They have become an integral part of the Lake Forest, CA community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Mission Viejo, Purrfect Auto Service, Lake Forest #17 is ready to assist with your next project or repair.
Google Reviews
Doug Ruggles
★★★★★
4 months ago
I can’t say enough good things about Purrfect! From the moment I walked in, I was treated with genuine kindness and professionalism. The team took the time to explain exactly what was going on with my car, showed me the problem, and offered clear options — no pressure, no upselling, just honesty. The work they did was top-notch — my car runs smoother than it has in years, and they even cleaned it up before returning it to me! The waiting area was spotless, the staff kept me updated the whole time, and the prices were more than fair for the quality of service I received. It’s rare to find an auto shop that’s this trustworthy and thorough. I’ll definitely be recommending Purrfect to friends and family — they’ve earned a customer for life!
Amrick Sandhu
★★★★★
7 months ago
Great shop ! Father and son team - Sean and Omar . And rest of crew of skilled mechanics - Logan . They were there for me in my time of need . My subaru broke down (overheated and blew the engine ) on long road trip and was able to bring it in to their shop on a busy Saturday in desperation. Unfortunately wasn’t a simple fix , but they were able to diagnose my problem fairly quickly and provide competitive quote for repair. Great technical expertise and quality work- from watching them . Love the family feel of the shop. Luckily my dealership is covering my engine replacement(long story) but Sean and the crew helped me quite a bit and were super friendly . They kept my car safe until I was able to haul it back home . They even helped me load up my the car up onto a trailer. They are trustworthy shop with a loyal customer base(spoke with several of their customers who love them). Wish I lived in the area and could use them as my regular shop . I highly recommend them to anyone in the area for big and small jobs . Mechanics you can trust . Thanks guys for being there for me in my time of need !
Brahim Irzgane
★★★★★
7 years ago
Hammer (service manager) is the nicest person ever, they did a great job on my engine and the price was very decent, he even fixed my tire for free for being a regular customer. I highly recommended their services.
Sumeet Kamat
★★★★★
2 years ago
These guys are amazing. I had a broken control arm on my BMW that needed replacement and the car was not drivable. Omar was super helpful, gave me different options and gave me a very reasonable quote to get it fixed. They also stayed late just to get my car out of the door on the same day. I would highly recommend these people to anyone looking for honest car repair shops. This would definitely be my go to shop for any car issues moving forward!
Yvaine Yang
★★★★★
2 months ago
Got a nail in my tire and they helped me patch up right away instead of asking me to pay for $500 for a new tire like their neighbor. Great service!
Ashley Wright
★★★★★
2 years ago
I cannot give this amazing place enough stars! I'm a teacher, so I'm swamped and have only a specific budget, honestly. Not only did he take care of me and my car but went above and beyond to make sure everything else in my car was pristine. The timing he did all for my car only took a day, which let me get back to my students without further delay. My dogs and I can now ride in my car safely, thanks to this fantastic owner and his place. Please come and visit!
jake johnson
★★★★★
a month ago
Great service, the staff and owners are super nice. My car was done on time and works great. Highly recommend.
Axel Espuela
★
☆☆☆☆
4 months ago
they over torqued my oil drain screw. Instead of replacing the gasket they decided to just over tight it. Didn't find out until I decided to do my own oil change months after. Avoid these dishonest techs. You put your trust and they did a poor job on a basic service. truly disappointed
KK ESTRADA
★★★★★
Edited a year ago
UPDATE 1/3/25 - I am here again sharing my amazing experience with Sean and his expert team! Brought in my other vehicle and Purrfect Auto took care of my car! Thank you so much! Purrfect Auto Service is the place to go if you need any vehicle maintenance or repairs. Hammer, the Service Manager is certainly a sheer representation of extraordinary customer service. The entire staff and service technicians are knowledgeable, cordial and friendly. We all know how tough it is to come across a sincere and honest mechanic. Well, I finally found one and definitely coming back. Definitely referring all my friends and family! I decided to come here based on the reviews and so very glad I did. The moment we walked in, Hammer greeted us with such great energy and warm smile. Hammer kept me updated with the status of the vehicle and took care of the repairs efficiently and quickly. The pricing was very reasonable. When we picked up the vehicle; Hammer thoroughly explained what was the issue and how it was repaired. The radiator and entire cooling system was replaced and I could easily recognize the work was done very well, carefully and cleanly. We got to meet the the Regional Manager, Fennec the cat whom is the true Champion🏆 Make sure you ask for Mr. Fennec, he's quite the purrfect kitty! 🐱 THANK YOU SO MUCH, Hammer, Fennec and Team! You are amazing! Keep up the greatness! 💜
Brooklyn Roberts
★★★★★
3 years ago
I’ve trusted Purrfect auto with my personal vehicle for a couple years and now my work truck too. I’ve loved the professional and friendly service I’ve received every time I’ve been here they have all treated me with so much respect and care– I’m transgender too so I can say first hand this is an LGBTQ friendly business I’ve been comfortable here and felt respected. These guys are skilled and efficient and they do everything they can for my vehicles, given me the best quality and value, and kept me safe on the road!
Edgar Elias
★★★★★
9 years ago
Hammer has been amazing! He is very helpful and I am sure he performs miracles! I took my car in for a few services and he was able to get it all done in a short time! The prices for similar services elsewhere are ridiculously high but Hammer makes sure to give you great service at a reasonable price! He makes sure that you are satisfied when you leave and wants you to know that the work he does at the shop is all high quality! He is very highly rated for good reason! He works very hard to earn his good reputation! If you are new to the area make sure to give Purrfect auto a chance to relieve your stress over car troubles!!
Marco Ramirez
★★★★★
3 years ago
Omar welcomed me right as I walked in big smile and friendly service attitude. I knew right away I came to the right place. I looked at all the good reviews and was glad I chose them over all. Ray made sure my car was safe and running perfect and was super knowledgeable about my vehicle. These guys are my go to guys for any future work need to my car. Thank you guys very much and see you in the future.
tara neuville
★★★★★
a year ago
omar and ehsan were beyond helpful and funny! they gave me a great deal on my pitching and smog check. they also added a coupon and said there’s always offers online so check out their website. would definitely reccomend!
Jesse Tellez
★★★★★
6 years ago
The moment you step in it’s like you’re talking with family. Especially if you’re a first time customer THEY CARE :) About you and want the best service for you! Highly recommend after this visit! Cant (but can) wait to come back here for my next oil change! Also check out the cleanliness ❤️
Ivan Lopez
★★★★★
3 years ago
THANK YOU Purrfect Auto Service, Hammer and their area manager Ferrac ;) amazingly portrait on image below, absolutely amazing customer service. Great team to help out on fixing so many cars. They found the problem i had with my AC system and provided great service, at fair price and with the best technical knowledge explaining exactly what was going on. Hammer is extremely knowledgeable, super easy to talk and work with and definetely trustworthy man, they did a great job fixing my car. I will definitely be coming back. Thank you Hammer and Ferrac for taking good care of me and my mechanics needs.
Sebastian
★★★★★
3 years ago
My friend took me to see Hammer after my Honda Accord starting being incredibly loud while driving (think of a drag racing noise). He did a little inspection and alerted me that certain springs were missing causing it to make this noise. He was helpful and put some WD-40 on it and recommended what to do next. Definitely recommend Hammer for any car issues you may have.
Nick N
★★★★★
Edited 9 years ago
Hammer is the best Mechanic at Purrfect Auto Lake Forest. Today, as always, Hammer do extra works to fix my car. Many thanks!
Jessie Ortiz
★★★★★
3 years ago
I went to Purrfect Auto Service based on reviews from other customers. Exceptional customer service. Not only that, but the price was pretty good compared to other shops around. The highlight of my visit, was getting to spend some time with the Regional Manager, which happens to be the most good looking....cat!
Carla Ortega
★★★★★
9 years ago
Hammer is the chillest auto service manager I've ever met! It's been 4 months since I was here last (for the first time) and he remembered who I was after a measly 5 seconds of jogging his memory. He was friendly (per usual) and hooked me up with a walk-in oil change even tho they were busy. This is officially the only place I intend to take my car from now on. :)
Mishel Ellis
★★★★★
11 months ago
Came for a smog in my very beat-up car. Super professional and kind guys. Ray was very informative. They let me know that the car was pretty good, a couple fluids and one belt needed some maintenance. No pushy sales, just info. Omar also applied a coupon that I didn’t know about. Thanks! I’ll be back.
