Quality Tire & Auto

Rickey Yates

★★★★★

2 months ago

The service was great. I was greet with a smile and fresh coffee. They said it was going to be 1 hour before they could get to me. But they were finished in 45 minutes. Thank you for your great and quick service.

Doug Austin

★★★★★

Edited 2 years ago

Update - Another service another wonderful experience. Update - I am continually impressed by these guys. Friendly, helpful, fair, and reasonable. Can't think of anything outside want. See you next time. Update - Another wonderful experience at this location. Got some tires repaired and rotated and balanced. Great customer service and friendly group of folks. Always a pleasure to do business here. I have worked with multiple sales people and had multiple positive experiences. They have always answered my questions and taken the time to explain the best purchase based on my needs. I have never felt like they were deliberately trying to upsell or push things on me I don't need. Great group of people. I will continue to do business here for sure.

Van Saukam

★★☆☆☆

5 months ago

I had previously deleted a review, trying to be forgiving for this shop misleading me about rotating tires on our 2000 Acura, however they never did as the driver front tire that had some chalk marks on it was still in the same spot. Today, I was at Discount Tire to have the tires rotated and balanced, and they told me the right front tire had a cross threaded stud/bolt , so I am back at Quality to get this repaired as they were the last to remove the front tires when they replaced the front brake pads and rotors a few months back. Additionally, when I had this vehicle at a NAPA repair shop in Nashville last week for a diagnostic on the transmission shifting, the lead tech told me that the oil filter was loose and oil had leaked out and sprayed the undercarriage of the car since the oil change (which was at Quality Tire and Auto on 09/05/2025). This same NAPA shop knows that our Acura has a slight seepage to the rear as they replaced a heater hose gasket that was located on the backside of the engine...so the excessive oil spray pattern on the undercarriage is from driving over a week with the loose oil filter. One other issue, and it's a major one as well...we had Quality replace an alternator on 6/2/2025 (along with a new battery and O2 sensor/$600 total on 8/15/25) and this new part failed on 8/15/25. Quality did pay for towing from Nashville where our vehicle was inoperable, however even though they replaced the alternator with a new part from a different manufacturer, they will not reset the warranty to 12 months/12,000 miles. So we lost ~ 2 months and over 4k miles of warranty...and salt in the wounds, they won't/can't provide documentation of the alternator being replaced under their warranty on 8/15/25...all this when we have spent almost $3k at their store in the last few months on our 2000 Acura and 2001 Tundra. Sad that it has to come to this with a shop that was highly recommended by Coleman Taylor transmissions up the street, and had previously built a great reputation of taking care of clients and showing empathy and understanding of customer needs. One last piece of advice to the owner and employees at Quality Tire and Auto...when your shop makes a mistake, learn to own it, be empathetic and at say sorry, and assure the client/clients of doing the right thing...rather than showing annoyance, resentment, and indifference on the situation, to your honest, hard working, good paying clients.

JOEL SMITH

★★★★★

5 months ago

Great crew. Very helpful... I had an emergency situation. They were able to get me in and diagnose the problem and assisted me above and beyond what most most power shops would do. I very much appreciative and will absolutely recommend this shop to anybody in the area. Thanks again for all your help

Joey Harris

★★★★★

5 months ago

Brought my own tires went in gentlemen told me it would be about an hour less than 15 minutes later he had my car on the rack and in less than an hour from that I was out the door only paid 130 bucks for tires mounted balanced new stems and installed

Master Ren

★★★★★

4 months ago

I have taken my care there several times. Great people and service and not expensive. I recommend them

Debbie Shannon

★☆☆☆☆

7 months ago

Unfortunately, not a good experience. While yes, they worked on The truck to find the problem, we chose to take it somewhere else. At checkout, Shelby told us there was a diagnostic fee, which by the way was never mentioned prior to work on the truck. The most disappointing part was her frustration when we said we were not going to pay for the fee when it was not mentioned prior and keys were tossed across the counter. There could’ve been a future relationship with our other cars at this tire company. We will not be back due to the way this situation was handled by this customer service person.

Dawson Aro Haywood

★★★★★

10 months ago

Shelly is an absolute superstar! When I mistakenly ordered the wrong tires, I was in a bind, needing replacements installed urgently on the same day. Shelly stepped up in an extraordinary way, guiding me seamlessly through the entire process. She coordinated effortlessly with Goodyear to ensure the correct tires were delivered and installed promptly, going far above and beyond to support me and my family. Her dedication, professionalism, and genuine care transformed a stressful situation into a remarkably positive experience. Because of Shelly and this exceptional tire shop, I’m a customer for life—I wouldn’t dream of going anywhere else! Even if it means paying a premium, the unparalleled service is worth every penny. This place is a gem, and Shelly deserves all the praise (and a well-earned raise!). If you’re looking for a sign to choose this tire shop, let this review be it. Trust me, you won’t be disappointed!

Jaymee Wise

★★★★★

a year ago

I stumbled on this location after a bad experience at one of the big name shops. They gained a customer for life. They explained respectfully what my car needed and why, had very fair pricing, kind faces and just great fast service. Their window said family owned and you could feel they valued treating customers like their family as soon as you walk in. I’ll continue to recommend them.

Kevin Gee

★★★★★

7 months ago

I was traveling out of state in my RV and had some vibrating issues with my tires. They got me in right away and fixed the issue. Great job!!!Great staff!!!!

Chloe Peraza

★★★★★

a year ago

Great customer service, very informative and transparent, and best prices around! My family has returned here for years! From simple maintenence to complex issues, they've always helped as efficiently, honestly, and quickly as possible. My car recently went through an extremely cumbersome issue, and I received constant updates and great support in the meantime. They genuinely go above and beyond. I've also never felt demeaned, ripped off, or otherwise treated differently for being a woman, which is something I've ran into at other shops. Whether you're a pro or totally ignorant to the car world, you can rest assured that Quality Tire is a quality business you can trust. Thanks for the great service!

Babette Winchell

★★★★★

7 months ago

Great Tire store Murfreesboro! Shelly took the best care of me and my 4 Runner. She needs a raise $$$$

Chantal Starrett

★★★★★

2 years ago

This place lives up to their name and I now see why they have such great reviews. They do quality mechanic work but they also have high quality people skills. Everyone I spoke with was knowledgeable, kind, on the ball, AND reassuring. They cared just as much about relieving my stress as they did about my car, and that care showed. These guys set the standard and will be getting more of my business going forward. I highly recommend entrusting them with your vehicle.

lanre omitowoju

★★★★★

a year ago

Top quality service! Top genuine and attentive people! They researched the best tires to purchase for my vehicle and gave their recommendations based on our lifestyle…even called to update me about a rebate I qualified for so I don’t miss out! Big shout out to Shelby and Nathan who both adorn beautiful big smiles! 😁

Lea W.

★★★★★

a year ago

Shout out to Quality. Our car was full of presents h We have to deliver today at 2 pm to a family from our Lifegroup and the car wouldn’t start ! Took it to Quality Tire at 11:30 and told them we needed it by one to meet the family at 2. They went above and beyond and had it ready at 1! Thanks for helping us make Christmas a present filled day for a special family!

Seth Simpson

★★★★★

a month ago

These guys are incredibly nice and most importantly honest.

Rachel Lewis

★★★★★

a year ago

Travis & his team are top notch. Always kind, friendly, honest & helpful. My husband & I have using Quality Tire for almost 13 yrs. Wouldn't go anywhere else!