About Business
Qualy Tires Super 5 Auto Service Center is a leading Car Repair specialist serving the El Paso, TX, El Paso area. They provide a wide variety of solutions, including Auto repair shop, Brake shop, Car inspection station, and other Car Repair tasks. Boasting a solid 3.3/5 rating from 135 verified reviews, their reputation precedes them. As a locally-owned business in El Paso, TX, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in El Paso, TX.
Google Reviews
Hector Bolly
★★★★★
a year ago
I took my car for radiator issues. They were quick, had my jeep ready the next day at a very affordable price. Definitely reccomend.
Juan Hernandez
★
☆☆☆☆
7 years ago
I took my 1997 Jeep Cherokee for a transfer-case repair. Transfer-case was engaging and disengaging once it encounter terrain resistance. They charge me more than $800 to change the chain and oil pump. I used the vehicle once and it went back to do the same symptoms. Took it back to super five and the manager said he believe there was issues but because he could not replicate the symptoms there was nothing he was able to do. They test the vehicle on the asphalt and by lifting the vehicle on a lifter. Both of these methods did not put any friction/resistance on the tires; consequently, no issue was encounter. The parts have warranty, but he did not approve to open the transfer-case for review. I assume he did not want to invest time and labor on revising if the work was done properly. This was my experience on Super 5 Auto service. It is my opinion that this shop does no have the expertise, but they take the job anyway. They charge as an expert, but do not delivered the work related to how much they charge. I am not interested on dealing with this shop again in my life. Watch out and have a nice day!
Ivan Echegaray
★★★★★
6 years ago
Great service and customer care. I highly suggest that anyone who needs there vehicle inspected or fixed come to this place. Prior to coming here I stopped at pep boys and they sucked so bad and were super rude so I left. Here I was treated with respect and taken care of. The price was amazing in comparison to what other places wanted to charge me. I'm in the military and they took that into consideration and applied a military discount which really helped since I just got stationed here and money is a bit tight. I can assure that for the remainder of my time here in El Paso if I ever have any issues with my vehicle this is the first and last place I will ever need to stop. I hope this helps anyone looking for a place to get their vehicle checked.
Lisa Sierra
★★★★★
7 years ago
I received the absolute BEST customer service here! The Manager Mr. Alvarez was so helpful to me. They fixed my brakes perfectly and gave me an oil change. He even checked my hoses, fluids and belt at no extra cost. This will be the only auto service place that I bring my car too. Thank you so much for all of your help!!! :)
Ana Baca
★
☆☆☆☆
3 years ago
Horrible Horrible Horrible. Avoid this place. My boyfriend took my car in to have the tire censor fixed and one of the fog lights replaced as I think it was electrical. He also asked if they could check the seatbelt sensor light and give us an estimate as to how much it would cost us to have it fixed. After 3 days of not hearing from them we called back and they told us they had already fixed everything and that it would be $495.00. When we asked why they had fixed the seatbelt problem without authorization, the man in the front got rude. He said we had to pay for labor as they had already done the work. When I asked for a discount since they had done the work without authorization, he said he would not charge me the tax and refused to talk to me because I wasn't the one who took the car in, even though it belongs to me and I was going to pay for it. apparently this is the way they-do business .Long story short...I will be calling the BBB.
Liz Ayub
★★★★★
2 years ago
We have been taking our vehicles to Super 5 for a few years now. They have worked on all of our cars, repairing anything from a water pump to a transmission. In every case, they have evaluated the needed repairs, given us an estimate, and on at least a couple of occasions, worked with us to find ways to reduce the cost of the repairs. They have warrantied their work, and have never charged us for evaluating and providing an estimate. I would and HAVE recommended them to others who need work on their vehicles.
Nadine Patterson
★
☆☆☆☆
3 years ago
I went to this business to hopefully find out what issues my car had. I was referred by a male friend who had assured me that he always takes his cars here and was never charged for an estimate in repairs. However when I went in for the same service I was charged $90 even though one of the staff members had confirmed prior that there would be no charge for just looking at what was wrong with the car. When I brought up why I was being charged the owner was very rude, dismissive and reacted aggressively to my complaints.(shoving chairs). After throwing the keys on the counter, he let me leave without charging me but I still felt discouraged to receive any kind of honest service as a female.
John Elias
★★★★★
a year ago
Awesome service. Brought my car in for a quick oil change and lube job. Very fast service, knowledgable tech, and friendly customer service. Can not beat the pricing for going above and beyond service!!!!
Cesar A. Gonzalez
★★★★★
11 months ago
Competitive prices. Excellent service. Had my vehicle serviced for a few mechanical issues and were fixed in a timely manner. 5/5 would recommend.
Jramirez
★
☆☆☆☆
a year ago
Got charged 169.99 for a rear tire sensor, 2 nails removed from same tire and a “diagnostic” to tell me the radiator is leaking which is preventing the ac from working. Didn’t have the courtesy to even check the other 3 tires as they were told to do. Low air warning is still on and all tires need air! The “owner” tried playing the I don’t speak English card when confronted about why the bill was so high. He spoke perfect English when he quoted me 774.99!!! to replace the radiator before all this happened on a 2008 car. We proceeded to speak Spanish but still decided to play dumb and just keep saying “labor”. I don’t recommend anybody even stopping here for something so simple. It took 4hrs!!!! For the 1 tire sensor and 2 nails with the fake diagnostic. Beyond disappointed with this place.
Bec
★★★★★
a year ago
It’s always difficult to leave a great review for an auto shop as you usually go in with a problem you’re not looking forward to fixing, but I’ve been going to Super 5 for 3 months now. They’ve been assisting me in prioritizing what I need to fix with my mustang little by little and offering me financial assistance through SNAP. Everyone from the owner, to the mechanics, to the front desk lady are very attentive and always take their time to get to the root of the problem, make sure I understand what the problem is, and the best way to go about fixing it. I’m very happy with the service I have received here and I highly recommend this place to everyone, especially women who have very little understanding of mechanical work, like myself, and are looking for an honest professional place.
Aaron DeLara
★
☆☆☆☆
a year ago
First let me start off by saying, I always hesitate to leave a negative review knowing the damage it can do, but when it’s warranted then I have no choice. Secondly, this place came highly recommended which makes it even more disappointing. We took in a vehicle for an engine issue. We were told it was more than likely only something with a spark plug and we were looking at a $75 charge. We left it and received a call that the engine needed to be replaced and that a used one would cost $5500 or over $8000 for an overhaul. Price gouging at its finest. Mind you, the pricing is more than what the vehicle is even worth. We opted not to do this job and found it literally over $2k less with other shops. We went back to pick up the vehicle and to our surprise and major disappointment were now being charged $262.50 for the diagnosis, with no work being performed for repair and their justification being because they had to run tests, which were not approved by us at any stage or them evening telling us it would be charged separately. They didn’t offer a solution to this even when we voiced our displeasure they didn’t try to be fair. They basically said pay it or you don’t get your keys. Keep this in mind when choosing this shop. Shady and deceptive practices, price gouging and no attempt to rectify a solution. They billed it $125 an hour for 2.1 hours even though the call came after only one hour after drop off. Oh but they did “feel bad” and said they would do an oil change for free on another vehicle. I wouldn’t trust them to even change a spark plug after this experience. Will also be taking this a step further with the BBB of El Paso. We as customers do have various tools at our disposal when businesses attempt to unrightfully take advantage of a customer.
Yvette Ortegon
★★★★★
a year ago
They are very professional. Friendly and helpful they took my vehicle right away, and informed me right away with the problem on my vehicle that were explained to me very well. They fixed it rightaway and there pricing was great. Your service was greatly appreciated and will be going back for other services when needed.
Margarita Duarte
★★★★★
a year ago
This review is long overdue. I have been going to Super 5 for years. They are an outstanding Auto Service Center with Excellent Customer Service. Females and the elderly are never taken advantage of and they always guarantee their work. Once I took my vehicle to the dealer and their estimate for Service was extremely expensive. Took the estimate to Mr Torres at Super 5 and the cost was less than half. For "Quality, Honesty and Service at a Fair Price" look no further than Super 5 Auto.
amarjoth singh Walia
★★★★★
11 months ago
Really great service and friendly staff. Took my vehicle, explained the problems and available options in detail and did a fantastic job fixing it up. Service was completed on time and 0 hassle experience. Highly recommended.
Sebastian De La Rosa
★★★★★
a year ago
Fair pricing and honest car shop! I took my vehicle for a check engine light and they quickly diagnosed it and repaired it for a reasonable amount. The staff is really friendly and transparent with the work they are proposing. Definitely recommend this place if you are looking for a repair shop.
Kyle Miller
★★★★★
3 years ago
I went for a front end alignment and oil change. He wanted to quote me for the job I deferred. I upgraded my front end and was about time for a oil change as well. 1 oil change was spot on I probably would of saved 5$ doing it myself. I broke my steering stabilizer bolts driving it to him and he gave me a quote that was about the same I payed to fix it myself. He told me he could have the parts on order because I know you can't go to AutoZone and pay for it. I deferred. Installed the parts and my death wobble is gone. The owner really cares about any vehicle that comes in his shop and the owner. I would recommend this shop by far and will be seeing this shop if I have any issues. Thank you for the high quality of service and the best customer care. Thank you and see you in about 10-30k miles
RailfanJason
★★★★★
2 months ago
Just wanted to give a shout-out to Frank Ruiz for his amazing Service, knowing how to be a good employee with a customer and giving good service no matter the cost or time.
Margaret Lee
★★★★★
5 months ago
Súper 5 is the best! The mechanics resolved the issue almost immediately. Plan to return for vehicle needs if need so! Excellent customer service!
Emily
★★★★★
4 months ago
Frankie helped me understand what was wrong with my car and was very kind. The owner even gave me a ride home and another guy named Julian gave me a ride to pick up my car. Great people will come again. Frankie especially! The best service. I'm going to come here anytime I have car issues in the future for sure! 👍🏼
