Randy Curnow Buick GMC Service Department

sergio flores lara

★★★★★

2 years ago

I personally had a good car buying experience. I really needed a vehicle that fit my needs and I was going to enjoy. Israel Cosio the gentlemen that help me do that gave me the opportunity to test drive as many trucks I needed until I found the one for me. He was patient with me as I had to stop by and go several times due to my work schedule. The finance department ended up giving me a better offer than my bank so I took them up on it. I was also able to trade in 2 vehicles and got reasonable offers on them as well. I opted for a 7 year unlimited mile warranty on bumper to bumper and power train which I thought was a good deal. There wasn’t much hassling back and forth, it was more a straight shoot just how I like it and I walked away with a Brand new GMC Sierra 3.0L Duramax blacked out package. I’m enjoying my new ride, Thank you Israel “Izzy” Cosio and your team !

Bailee Fuller

★☆☆☆☆

7 months ago

Decided to start having my 2025 Buick Envista service here after having a great buying experience. I have taken my vehicle twice to this location. First time, was for the first oil change which took over two hours even though having a scheduled 8 AM appointment . I figured that was whatever and I blew it off. I then brought my car in due to the backup camera being faulty. They were unable to get the camera fixed that day due to the part, not being in stock. At the end of the visit, a large dent was on the back bumper of my car, right where they were working on the backup camera. They denied doing the dent when I came out shocked. I knew my car and knew that that dent was not there prior to the appointment. After looking on the cameras, they did realize that they were at fault with the dent. I had to call back several times to get a hold of Jared, the service Technician, I was working with to try to get my car scheduled in for not only the faulty camera, but also the damage that was caused by their service department. I finally was able to get a hold of him and with no apologies or concern for the matter I was able to get my appointment. When I arrive for my appointment, I said that I needed a ride to work as the car would be in the shop all day. I was driven by my service tech that I had trouble with previously , which was a very uncomfortable situation as I had had several upset situations rightfully so in my opinion. I received no updates all day long regarding the status of my car and/or when I would be able to get picked up from my place of work I had to call five different times to get a hold of someone one including a 15 minute wait on hold when I finally got a hold of Jared. He was very rude and abrupt and said “I told you I was gonna come pick you up“ even though he had no idea what time I got off work also claim that he had called and left me a message with when I had no missed calls and no messages left from any number. I am not a usual disgruntled customer as I work in healthcare and understand how difficult it is to work with people. Safe to say I will not be having my car serviced here again.

John Wayne

★★☆☆☆

a year ago

I recently visited Randy Curnow Buick GMC for an oil change and tire alignment. The total came to almost $300, which was already pricey. But what truly upset me was the additional surcharge for paying with my debit card. Important Fact: It is illegal in all 50 states, including Kansas, to impose a debit card surcharge. Under the federal Durbin Amendment of the Dodd-Frank Act, merchants are prohibited from adding extra fees to debit card transactions. This is a clear violation of consumer rights, and I’m extremely disappointed in the lack of transparency. Customers should not be penalized for their payment method—especially when it’s against federal law. I urge Randy Curnow Buick GMC to address and correct this practice immediately. I also encourage other customers to check their receipts carefully and be aware of their rights. Debit card surcharges are illegal—know your rights!