For professional Car Repair care in Kansas City, KS, Kansas City, look no further than Randy Curnow Buick GMC Service Department. Their team excels at delivering top-tier results for Auto repair shop and related Car Repair needs. Their customer-centric approach has earned them a 3.8/5 rating based on 24 pieces of feedback. They have become an integral part of the Kansas City, KS community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Kansas City, Randy Curnow Buick GMC Service Department is ready to assist with your next project or repair.
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Excellent treatment very caring professional great place
Robert Johnson
★★★★★
3 years ago
Two things one should know about car care, repair, maintenance or buying off the showroom floor... Randy Curnow!
M S
★☆☆☆☆
a year ago
Nothing but propaganda spreading in the waiting area 🤢🤮
Montana
★★★★★
2 years ago
Great service with the parts department every visit.
Traci Carr
★★★★★
3 years ago
Raffel and his crew was great thank you for all your hard work
Ronald Campbell
★★★★★
5 years ago
Great customer service. Emailed updates the whole time they had our car. Did a great job getting it fixed, as well.
Stanford Bailey
★★★☆☆
5 years ago
They did a good job on my car... I had to make an appointment and come back a different day and the wait was longer than the initial time quote but everything was done or completed properly.
Holly Smith
★★★★★
4 years ago
I called to get some recalls on my GMC fixed. The man on the phone took good care of me. I kept joking with him and he was very nice. There service was prompted and I was in and out.
Chris Tanner
★☆☆☆☆
4 years ago
I wasn't buying, my friends did. But, my friend made the fact that he had his own financing in place clear, the finance department was disrespectful of his time and being a customer. The finance director handed him off mid closing to a subordinate and before that made us wait an inordinate amount of time. I know the clocks run slow at car dealerships, but this made my past experiences feel like they were done in a blink of an eye. The finance department was beyond disrespectful because they weren't getting points. Be forewarned.
Allan Z
★★★★★
2 years ago
Heidi is great and very good at her Job. They’ve been communicative and helpful the whole process of us having 2 brand new 3500’s having exhaust issues. Aside from GM making parts impossible to get right now, the whole process has been pretty smooth
tristan eldredge
★☆☆☆☆
3 years ago
I showed up 10 minutes early for our change and they didn't even have my name for appointment. They were unsure of the free coupon they gave for a fundraiser. The service guy came inside to the break room and asked me remove all my firearms from the car in case they discharged. I said I have 7 of them in the car. He said it was for the safety of the technician. I asked why does my gun being removed have anything to do with a oil change? He says because they might discharge closing the doors. I said thats not possible and showed him shutting and opening of the door and this would not cause a gun to discharge. I removed the gun from.driver door and placed on my hip. He said the rest of the guns were fine. This is absolutely ridiculous and I still have no clue why a oil change would affect my guns in a car. Clearly to bored or felt unsafe. I will not be using the dealership again for sure. The receptionist was very kind and understanding
John Wayne
★★☆☆☆
a year ago
I recently visited Randy Curnow Buick GMC for an oil change and tire alignment. The total came to almost $300, which was already pricey. But what truly upset me was the additional surcharge for paying with my debit card. Important Fact: It is illegal in all 50 states, including Kansas, to impose a debit card surcharge. Under the federal Durbin Amendment of the Dodd-Frank Act, merchants are prohibited from adding extra fees to debit card transactions. This is a clear violation of consumer rights, and I’m extremely disappointed in the lack of transparency. Customers should not be penalized for their payment method—especially when it’s against federal law. I urge Randy Curnow Buick GMC to address and correct this practice immediately. I also encourage other customers to check their receipts carefully and be aware of their rights. Debit card surcharges are illegal—know your rights!
Bailee Fuller
★☆☆☆☆
7 months ago
Decided to start having my 2025 Buick Envista service here after having a great buying experience. I have taken my vehicle twice to this location. First time, was for the first oil change which took over two hours even though having a scheduled 8 AM appointment . I figured that was whatever and I blew it off. I then brought my car in due to the backup camera being faulty. They were unable to get the camera fixed that day due to the part, not being in stock. At the end of the visit, a large dent was on the back bumper of my car, right where they were working on the backup camera. They denied doing the dent when I came out shocked. I knew my car and knew that that dent was not there prior to the appointment. After looking on the cameras, they did realize that they were at fault with the dent. I had to call back several times to get a hold of Jared, the service Technician, I was working with to try to get my car scheduled in for not only the faulty camera, but also the damage that was caused by their service department. I finally was able to get a hold of him and with no apologies or concern for the matter I was able to get my appointment. When I arrive for my appointment, I said that I needed a ride to work as the car would be in the shop all day. I was driven by my service tech that I had trouble with previously , which was a very uncomfortable situation as I had had several upset situations rightfully so in my opinion. I received no updates all day long regarding the status of my car and/or when I would be able to get picked up from my place of work I had to call five different times to get a hold of someone one including a 15 minute wait on hold when I finally got a hold of Jared. He was very rude and abrupt and said “I told you I was gonna come pick you up“ even though he had no idea what time I got off work also claim that he had called and left me a message with when I had no missed calls and no messages left from any number. I am not a usual disgruntled customer as I work in healthcare and understand how difficult it is to work with people. Safe to say I will not be having my car serviced here again.
sergio flores lara
★★★★★
2 years ago
I personally had a good car buying experience. I really needed a vehicle that fit my needs and I was going to enjoy. Israel Cosio the gentlemen that help me do that gave me the opportunity to test drive as many trucks I needed until I found the one for me. He was patient with me as I had to stop by and go several times due to my work schedule. The finance department ended up giving me a better offer than my bank so I took them up on it. I was also able to trade in 2 vehicles and got reasonable offers on them as well. I opted for a 7 year unlimited mile warranty on bumper to bumper and power train which I thought was a good deal. There wasn’t much hassling back and forth, it was more a straight shoot just how I like it and I walked away with a Brand new GMC Sierra 3.0L Duramax blacked out package. I’m enjoying my new ride, Thank you Israel “Izzy” Cosio and your team !
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