About Business
RAPID RESPONSE AUTO REPAIR brings expert Car Repair solutions to the local community in Frisco, TX, Frisco. From Auto glass shop, Auto dent removal service, Vehicle wrapping service to complex Car Repair projects, they maintain high standards of service quality. Local residents in Frisco, TX appreciate their attention to detail, leading to a consistent 4.9/5 rating from 55 reviewers. By focusing on the specific requirements of the Frisco, TX area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Frisco, TX and beyond.
Google Reviews
Adeel Akhtar
★★★★★
2 years ago
Jamal is AMAZING! I took my car to him after a short phone where I described what was going on. He out of service came back quickly for us and fix the issue fast in minutes.Thank you for being honest and trustworthy. I will definitely recommend Jamal to anyone I can!
Tessa Harrington
★★★★★
2 years ago
Excellent customer service and very timely in getting the job done! Highly appreciated the consistent communication as well. I definitely recommend Rapid Response for your windshield repair/ replacement!
owensls llc
★★★★★
2 years ago
Jamal from Rapid Response delivered exceptional service today. They swiftly replaced my window, allowing me to resume work promptly. As a trucker, I've encountered inflated prices in urgent situations, but Rapid Response provided a fair and budget-friendly solution. Their pricing even surpassed competitors in the Frisco area. Grateful for their efficiency and integrity. Thank you, Rapid Response!
Umair Abbasi
★★★★★
a year ago
These guys did a great job on the car. The windshield replacement looks like it’s new and very happy with the result!
Kate Sands
★★★★★
2 years ago
Thank you so much for your help repairing the dent in my windshield, Jamal! Jamal drove to my house on Christmas eve and was commutative, quick and efficient throughout the whole process. Jamal was very knowledgeable and explained to me everything that he was doing step by step. He was also kind and considerate, a nice person to be around. Thank you again for the quick assistance and thorough job! I would definitely use you again in the future!
Megan Bares
★
☆☆☆☆
a year ago
I'm writing this review with a heavy heart, as we initially had a positive experience with Rapid Response. Jamal and his team were initially responsive, helpful, and understanding of our needs. They were great about explaining the process and worked with us to ensure that we had transportation during the repair period. Unfortunately, the quality of service significantly declined after our vehicles were taken in for repairs. The estimated repair time was grossly underestimated, and we experienced numerous delays and communication issues. While we understand unforeseen circumstances can occur, the lack of consistent updates and follow-up was frustrating. Jamal had some health concerns but did not have anyone to transition his responsibilities to so we certainly felt left in the dark for the majority of the process. Upon receiving our vehicles, we were disappointed to find several quality issues, including incorrect part reattachment and missing components. Despite multiple attempts to resolve these issues, we have been unable to get satisfactory results. While the team at Rapid Response are hard-working people, I cannot recommend their services based on my experience. The significant delays, communication problems, and subpar repairs have left us feeling dissatisfied and frustrated.
Jake
★★★★★
8 months ago
They weren't lying about Rapid Response. Answers the phone quickly, kind professional, and also got the job done just a day after calling. Good price and work looks good too.
Susan K
★★★★★
a year ago
During my car wash in Auto Splish Splash in FRISCO I was able to repair my windshield chipped. They told me there were 2 spots but they end up repairing 6 spots at one price. Thank you!
Michelle Anderson
★★★★★
a year ago
Very Knowledgeable and customer service is top notch! Jamal arrived at my home, walked me through the process while fixing window crack. His work ethic and his professionalism is simply outstanding. I highly recommend this business and will use them again, should I need any additional assistance on my car!
Eric Higginbotham
★★★★★
2 years ago
Jamal was awesome as we worked to get parts and then fixing the motor and regulator on our Kia Optima. He came to our place and took care of everything.
Terry Williams
★★★★★
2 years ago
🔥🙏 THEY deserve an EXTRA 10 STARS and more visibility. I pride myself in being able to make good decisions — and after my window was randomly busted — the family at Rapid Response Auto Repair proved me right. I called and told them my situation, and they didn’t have to cause it was freezing outside — but they came out and took care of it right away! On top of that.. when I thought something was wrong — the Owner Jamal came right back out himself to see to it that everything was PERFECT. If you’re reading this — don’t look any further. This is the team for the job! Much love to you all. Properly. And THANK YOU AGAIN. 🙏
Kathleen Campbell
★★★★★
2 years ago
Great service, Jamal was very quick to come by and replace the windshield. I recommend them for any of your glass repairs They also repair hail damage. Thanks for the quick work Jamal!
Mohammed Hassan
★★★★★
2 years ago
A review all the way from Toronto Canada... First off let me start off by saying Jamal is a star!...I was on a road trip with some friends when a Rock flew off a truck tire & hit my windshield. It cracked it obviously, I exited the hwy, did a quick google search, I called a few places but no one was available to come right away to help, all until I found this company & Jamal came by to the rescue ( happy daayss ) he was very polite, professional, got to work right away...I told him I had privacy glass on my windshield, he said it wasn't a problem & that he deals with such cars often, he saved the crack on the windshield & then pointed out to my hood where the rock had initially hit my car that there was a dent, he said he could schedule me in with their dent repair specialist who was mobile & he had came to the Airbnb that I was staying at.The person who showed up was also amazing & punctual, he fixed my car & my pearl is back to being as beautiful as she was. Overall my experience was amazing, the prices were fair, the service was fantastic.
S Alzayaady
★★★★★
2 years ago
I had an amazing experience with this company. I called several companies to change out my windshield and many of them are giving me a very high price due to the frame I had around my windshield. This company is very reasonable. Did a great job and was super fast. I would definitely recommend them.
Ramarao Jupalli
★★★★★
2 years ago
I highly recommend the Rapid Response Auto Glass team in Frisco, TX. Their swift and reliable service for a door glass replacement was exceptional. The team was punctual, professional, and provided top-notch workmanship. Their commitment to customer satisfaction was evident throughout the entire process. A five-star experience!
Sheila Kelsey
★★★★★
2 years ago
We were thoroughly impressed with the level of professionalism from Jason & Jamal. Service is always a sticking point for me, and these two bright their A game. They were able to get our windshield replaced quickly (same day) and it looks amazing! Their pricing was even better than the competition. I would reccomend them to anyone looking to get their windshield replaced.
Josh Acosta
★★★★★
2 years ago
5 Stars to Jamal and his team. They did a great job on my GMC pickup truck after a break-in. Jamal went above and beyond to find the right glass as quickly as possible despite delays from his supplier. The price was very reasonable and they were communicative the whole process. My glass now looks brand new! very satisfied with the results from Rapid Response Auto Repair. Thank you guys!!!
Robert Lucas
★★★★★
a year ago
I cannot express enough how GREAT it was working with Jamal from Rapid Response. My rear window decided to not go back up this morning. With the winter storm on its way, there was no way I was going to wait to get this looked at. I found Jamal with Rapid Response and right from the get go, he was giving me things to try before scheduling a service call. When all those failed, he helped track down the regulator I needed and showed up to meet me to get it repaired. He was very thorough and walked me through everything he was doing which was valuable as it helped educate me for any future issues. He also mentioned all the other great work they do as well if I need something in the future. I value future business with companies based on how you are treated and I can say without a doubt, I would contact Rapid Response for any future business. Keep up the outstanding work!
Marcus Dumas
★★★★★
a year ago
After my car sat for 34 days at another shop that claimed they couldn't repair my window glass without replacing the convertible top due to potential seal issues, I decided to search for alternatives in the greater Dallas area. I came across this shop via Google Maps and immediately felt reassured by Jamal's helpfulness and professionalism in handling scheduling and logistics. The quality of work was solid, and when I noticed a slight imperfection in the window alignment, Jamal addressed the issue with respect and attentiveness. He carefully disassembled the door again to reassess and fine-tune his work, ensuring the window aligned properly with the quarter window. Ultimately, everything was resolved to my satisfaction. I appreciate Jamal's commitment to making things right and his excellent customer service. Thank you, Jamal—much respect for your effort and professionalism.
Noah Goss
★★★★★
8 months ago
Last weekend, my car window was unfortunately smashed while I was at a concert in Dallas. I quickly contacted this company, and they provided fast, professional, and convenient service. They even went to the Mercedes dealership to pick up the OEM window, ensuring the replacement was done to factory standards. They came to my home, replaced the window, and completed the tinting the very next day—all at an affordable price. Their team was easy to work with, flexible, and went above and beyond to ensure everything was done right. I highly recommend them to anyone in the DFW area looking for reliable and reasonably priced window and tinting services.
