Firestone Complete Auto Care

K Thornton

★★★★★

6 months ago

I had a great experience at North Frisco store located on University. Wesley the store manager was professional & polished: He was outstanding—respectful, highly knowledgeable, and clearly dedicated to his role. He treated every customer with warmth and made each person feel valued. His professionalism and welcoming attitude made the shopping experience excellent.

chris k

★★★★★

4 months ago

Renee and Christopher G. did an amazing job getting me a same day appt. and getting my truck aligned. A+. Under new management... great experience from start to finish. Thank you both.

Krunal Patel

★☆☆☆☆

3 months ago

They charged twice for the same diagnose claiming they didn’t know before. Where I have mentioned it 3 times already before leaving the car. The error obviously also shows on digital dashboard of my car as well along with check engine light. Of course this survey is not going to refund or fix anything for me. You just lost me as a customer going forward. I have been using Firestone a lot as you do have historical data. - charged twice for diagnostic - didn’t reset oil change upon picking up - they try to prove you wrong when you tell them facts and proofs

Sharath Kumar D

★☆☆☆☆

2 months ago

I went here for a wheel alignment for the first time. They said the problem was fixed, but soon after, my car started pulling to the right again. I went back a second time, and once again they told me it was fixed. Unfortunately, the issue is still there. I’m not sure what was actually done. Based on my experience, I do not recommend getting a wheel alignment here.

Chalo Sotillo

★☆☆☆☆

3 months ago

Low-quality service; you always have to come back because the work isn't done right the first time. Exaggerated wait times for a job that other places do in an hour or an hour and a half at most, making the wait seem ridiculous. I don't think their staff is the most qualified; I wouldn't go back and I wouldn't recommend them!

Priyank Gajera

★☆☆☆☆

2 months ago

Unfortunately no option to give any stars less than 1 star.. I took an appointment and they took the key. Asked me to wait for 2.5 hours to get it ready. For the service that I wanted ( wheel Alignment ) doesnt take that long but the person on the desk says wheel alignment takes minimum of 2 hours.. I kept waiting and they did not even take the car in until after 2 hours and 10 minutes. People on desk were not available and the mechanic came and gave the key and said they can't work on my car as now it's too late and they don't have time.... I said you could have told me earlier.. not after waiting for more than 2 hours on this holiday time.. due to this. I postponed my travel and I asked if my car can be taken next day morning... And they said they have other appointments so they can't... They runi3d my holidays and have to cancel my tomorrow's trip as well.. Really very very disappointed... I will Never ever come to this location..

Donna Valenzuela

★★★★★

6 months ago

I had an incredible experience at Firestone thanks to the store manager, Walter. From the moment I walked in, they went above and beyond to make sure I felt taken care of. Not only were they knowledgeable and professional, but they also took the time to explain everything clearly and made sure I got the best service possible. It’s rare to find someone who genuinely cares about their customers the way they do. I left feeling confident, valued, and very grateful. If you’re looking for excellent service, this is the place to go!

Jesse Salazar

★★★★★

2 months ago

Great job all around. I use you guys quite a bit and the 4700 Preston location in Frisco is hands down the best. Amazing techs and front office personnel. Always my first place to call with any automotive needs I may have.

Brad McBride

★★★★★

Edited 6 months ago

Have been a long time customer of this Firestone location. In the past several years I saw a decrease in their performance and customer service (long wait times, lack of adequate staffing, lack of communication, etc…) - but I’m happy to report that my last 2 visits have been very positive! I have had oil changes / tires installed here and recently had a tire blowout that they repaired. Manager (Walter) was excellent about getting our vehicle in and timely repaired! He was prompt in communicating with us as well. I also like that they give recommended services but don’t pressure or try to upsell services. I’m glad to see this location has turned the corner and is once again a reliable automotive repair venue!

Kanaiya Patel

★★★★★

2 months ago

Service was so good. Its friendly place and reception is very nice. I did battery replacement, and I got better battery than costco and free installation. Everything was good except I had to wait 2 hours for battery replacement. I was hoping to do in 20 mins.

Jason Buenaventura

★★★★★

3 weeks ago

Angel, Gil and CJ were very helpful for my difficult car. They helped take apart my mercedes for spark plugs and were very friendly and great to work with.

Cathy Garrett

★★★★★

4 months ago

This Firestone location puts customers’ needs first and does high quality work! Mark worked me into their schedule even on a busy day and the technician was very detailed in the work done. This was the best alignment I’ve ever had … my car is actually driving straight now! I highly recommend this shop.

Bryan Steward

★★☆☆☆

a month ago

Not pleased. I have used this Firestone location since it first opened. Took my daughter’s car in today for oil change, brake fluid change, alignment check, tire rotation. I added their recommended coolant exchange. I happened to mark the tires today. Went to pick it up, tires had not been rotated. Now I’m wondering what else they have not serviced and charged for over the past 30+ years.

Ashley Perkins

★★★★★

2 months ago

Excellent customer service from the inquiry call to handing my keys over! All of the technicians were friendly and completed my oil change in under 30 minutes. Highly recommend this location and the Firestone team for your automotive upkeep!!

Barbara

★★★★★

a month ago

Called one week prior to appt. Spoke to a female who obtained estimates for a new catalytic converter. Took my vehicle to Firestone on my appt day/time. Received a call later in the day that my vehicle was ready. The part, which normally takes two days to arrive, had been ordered and delivered in preparation for my appt. Staff was professional, knowledgeable, and honest when performing the diagnostic testing on my vehicle. Will absolutely continue using Firestone as the automotive shop for my car.

Caitlin Barnhill

★★★★★

a month ago

Amazing experience at Firestone. Ernesto, Renee, and Mark were all incredibly helpful, professional, and kind. They explained everything clearly and made the whole process stress-free. You can tell they genuinely care about their customers. I’ll definitely be coming back!

Xingming Q

★★★★★

3 weeks ago

I’ve been bringing my cars here since I had my Civic Type R, and they never disappoint. I recently brought in my BRZ tS for a custom alignment after installing aftermarket front camber bolts for a track/street setup, and their attention to detail is exactly why I keep coming back. The tech absolutely nailed it. They perfectly maxed out the front negative camber evenly side-to-side, while leaving just the right amount of millimeter-perfect clearance so the tire won't rub the spring perch under load deflection. On top of that, they dialed in a very slight, intentional rear toe-in (around +0.08°), which is exactly what this RWD chassis needs for corner-exit stability on the track. If you need a proper custom alignment and want a shop that actually understands suspension geometry and aftermarket parts, look no further!